The product is well made, beautiful, and easy to install. The staff is available, friendly, and helpful. Feedback: The panels could use more staples, if you have to cut horizontally to fit, there... See more
Company replied
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The product is well made, beautiful, and easy to install. The staff is available, friendly, and helpful. Feedback: The panels could use more staples, if you have to cut horizontally to fit, there... See more
Company replied
Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... See more
Company replied
Gorgeous product and quality (real wood!) and I love the versatility. We purchased the smoked larch panels and the colors are amazing and vary by slat (which looks so much more dynamic than a single... See more
Company replied
The customer service at WooUpp was great. They were knowledgeable and corrected an issue that we were dissatisfied with regarding the product. Overall, the product was easy to install and appears to b... See more
Company replied
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Written by the company

Hickory Street 391, 27030, Mount Airy, North Carolina, United States
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Replied to 92% of negative reviews
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Best customer service ever.
Best company.
Best product.
Best quality.
Best options.

Reply from WoodUpp - USA
Reliable and beautiful product. Elevated my coat closet with sturdy, sharp finishes. Highly recommend!

Reply from WoodUpp - USA
These panels are easy to install and look absolutely beautiful. I used the smaller panel square panels and installed them in less than a day, including trimming. They are very easy to work with. My installation also included a 65” TV and using the large TV kit was easy and is very clean. The cable covers were out of stock, so I bought a 1/2” black mesh cord protector from Amazon for $8 to hide the cables. It’s easy to cut to size and fits into slots between the wood slats. Worked perfectly.
The panels have changed how the room looks and feels. Super happy!

Reply from WoodUpp - USA
Product and customer service are top-notch. So glad to support a locally produced product. The transformation of our room was amazing! Very happy- highly recommend!

Reply from WoodUpp - USA
Very High quality solid wood. It is the same as going to a carpenter with a block of fine wood and asking them to carve this table base for you. Its amazing.

Reply from WoodUpp - USA
Excellent products and delivery is quick and easy.

Reply from WoodUpp - USA

Reply from WoodUpp - USA

Reply from WoodUpp - USA
So great to go and actually see the panels in person to be sure abt what we wanted to purchase. We then made our purchase and we are so happy w our walls.

Reply from WoodUpp - USA
The look and ambience of the panels are wonderful!

Reply from WoodUpp - USA
They look so great! I’m so happy I went with this company. My husband tries to convince me Home Depot had the exact same thing, but it’s not the same. These panels have a thick backing of felt and the panels are perfectly spaced for the attachment of all the accessories without having to drill holes into the wood and permanently damage the piece.
Im currently deciding where else I want to put these panels in my house because I love them so much!

Reply from WoodUpp - USA
While I have not purchased your product or any other, I did feel that the WoodUpp Panels were the product I would have chosen had I made a purchase. I thought the quality of the samples were superior to those I compared, and the color selection provided gave me the choice I wanted which was Carolina Pine and beige felt. The sole reason I did not purchase was the lack of length of the shelves in lighter colors. While the selection was broader as far as length's was concerned for the darker shelves. Customer support when communicating via email was responsive, but inconsistent in its replies. Additionally, while I had no problem using your ChatBot, I found it to much the same as the email responses, inconsistent. I have left the door open, and was told by cusstomer support that when the longer shelf becomes available in the lighter color to contact me, and I then will reconsider.

Reply from WoodUpp - USA
Quality materials, solid customer service. We especially liked the accessories that work seamlessly with the panels. When we had questions, the team got back with us quickly.

Reply from WoodUpp - USA
The folks running this company are truly beyond brain dead. I'm sure they make lots of money and thats all that matters. They are clearly losing a fortune with mismanagement and trying to reach the right person.
I would not use any of their products again

Reply from WoodUpp - USA
Loved how easy they were to install! I’ve gotten so many compliments.

Reply from WoodUpp - USA
Very beautiful product and fairly easy for us to install.

Reply from WoodUpp - USA
We created an akupanel wall in our foyer and in our mudroom. Cutting the pieces to fit was a giant mess. Black felt fuzz was everywhere. We didn’t expect such a mess. Also, the panels we received weren’t all the same size. I feel like although the finished project looks good, it was not nearly worth the cost. The wood was cheap and chipped at the ends once cut. My husband said he could have bought black felt and made this for 1/3 of the cost from WoodUpp.

Reply from WoodUpp - USA
WoodUpp has a great selection and they make the process easy. Great to work with.

Reply from WoodUpp - USA
Needed lights, worked great. Remote was missing but you guys sent it immediately. Great service and experience

Reply from WoodUpp - USA
Enjoying our panels. The only negative we encountered is several of the panels came damaged on the edges. Something you wouldn’t anticipate for the price we paid. We don’t know if it happened prior to shipping or not. But since it was on several panels we just adjusted the panels during instillation to better hide the damages.

Reply from WoodUpp - USA
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