lack of accountability
lack of accountability, violent delivery drivers and customer service who do not do their jobs
The app is not safe to use
22 August 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.6
Poor
4 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wolt is going Downhill
Wolt was fine. But as soon as they noticed they can use AI . they screwed up. Propably fired half of the call center staff . Now you get connected to some AI bot and it always says we're busy. The orders constantly get either delayed or there are other mistakes . ridiculous.
Looks like they became greedy. I will switch to something else for sure
1 July 2026
Unprompted review
The dish search feature is unbelievably frustrating.
I search for a specific dish, Wolt shows me the exact item I’m looking for, and then the moment I tap it, the app dumps me onto the restaurant’s full menu page and completely forgets what I selected.
The dish isn’t highlighted. The app doesn’t jump to it. There’s no filter. Nothing.
So now I have to scroll through dozens of menu items trying to find the exact dish that Wolt literally just showed me in the search results. Sometimes it’s buried in a category, sometimes I can’t find it at all.
What’s the point of searching for a dish if I have to search for it again after clicking on it?
This is such a basic UX problem that it’s hard to believe nobody thought about it. The search function should take me directly to the item I selected, not force me to hunt for it a second time.
Great idea, terrible execution.
11 June 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.