Wizfair Travel Reviews 

1,237
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 543 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their exceptional helpfulness, professionalism, and efficiency in resolving issues. Many people highlight the ease and seamlessness of the booking process, appreciating the clear explanations and responsive customer support for a stress-free experience. However, some customers also noted significant issues with their bookings, including flights changed without consent, leading to longer travel times. A few people reported misleading interfaces or fees, and some found customer support unhelpful when trying to resolve booking problems, sometimes resulting in invalid bookings or higher prices.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, patience, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting quick responses and... See more

Service

Reviewers highlight positive aspects of service, often praising the speed, efficiency, and helpfulness of the... See more

Booking process

Customers had positive experiences with the booking process, often highlighting the ease and... See more

User experience

People report positive experiences with the user experience, with many finding the process smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi Let me start off by saying that our experience with Vivian was exceptional. The work done was great and we were walked through each step and believe me, we needed some guidance. We came by Wizfair... See more

Rated 5 out of 5 stars

Excellent post-sale support. Will helped me tremendously and handled everything with great professionalism and efficiency. Thanks to his support, I was able to arrive on time without any issues. He... See more

Rated 5 out of 5 stars

What I liked most was that the call was picked up and answered on a Sunday afternoon within 5 rings and attended to by Mr Daikho Moore very courteously . Did a quick cross check of my credentials and... See more

Rated 5 out of 5 stars

I had a great experience using this company.,Specially Daiko Moore was very helpful.The booking process was simple and straightforward, and everything was clearly explained. Customer service was respo... See more


Company details

  1. Travel Agency

Written by the company

Wizfair Travels Deals in Domestic & International Flights & Packages At Affordable Price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 3% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,237)

526 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Spent the whole day trying to make that…

Spent the whole day trying to make that transaction go through with several different agents who wasn’t helpful. The whole day; from 8Am - 5pm I am going back and forth with these agents sending me the same payment link which was not working and they kept sending me the same link and accusing my bank. Until the best agent called me, I forgot her name, She is the best, she went straight to the point and sent me a good link which I was able to make the payment through. She was really helpful.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Nylah

Nylah,

Was my consultant she was absolutely great with all the support needed and she is the best with the work what she did to make my travel so comfortable.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY -- do not use under any circumstance.

Hidden $80 non-refundable fee they scam you with. Company is based out of India. Do not use them under any circumstance, you will pay more for a worse experience. This is a fake company designed to function as a pointless middleman between you and the airline where they weasel their way in to steal money from you.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

WARNING

WARNING: "FlexiFly Plus" is a deceptive trap. Do not buy!I am writing this to warn other travelers about Wizfair's $99 "FlexiFly Plus" (or Flexi Plus) add-on package. During the checkout process, the site uses misleading marketing to make you believe you are purchasing price-drop protection (reissuing your ticket if fares drop) and a $125 cash discount or waiver toward flight changes and cancellations. This is entirely false. This $99 fee ONLY waives Wizfair's internal, arbitrary customer service processing fees. It does absolutely nothing to cover or waive actual airline change fees, airline cancellation penalties, or ticket fare differences.When I realized the interface was intentionally misleading and requested a refund immediately after booking, customer service (agent "Billy") flatly refused, stating the $99 is strictly non-refundable under any circumstance. They pocket your money instantly for a service that provides zero actual airline protection. I have filed formal complaints with Consumer Protection Ontario, TICO, and am disputing the charge with my bank. Avoid this company and book directly with the airline instead!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

My flight was canceled and Wizfair was a life saver!

At JFK and my flight was canceled at 1:00 in the morning. I called Wizfair where I booked my ticket and talked with Karl. He was able to get me on another flight the next day. He was so nice. There was no charge for rebooking. I really appreciate Karl working on my behalf. I would definitely use Wizfair again.

6 July 2026
Unprompted review

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