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Wisr Finance Reviews 1,697

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TrustScore 4.5 out of 5

4.6

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for its speed and efficiency, highlighting quick response times and a straightforward process for obtaining finance. Many people found the user experience seamless and stress-free, appreciating the clear communication and helpful staff who made the process easy and transparent. However, some customers were not happy with the customer service after the initial loan process, mentioning slow replies and a lack of follow-up on issues. A few other people also felt that the information requests were excessive and prolonged the application, leading to frustration and delays.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the quick and efficient process for... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Response time

Users describe positive interactions with response times. Many customers highlight the very fast and... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise the quickness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth and easy process for financing the car. I have just started the finance period so this rating is based on the finance process and not on the customer services after financing... as I don't have... See more

Company replied

Rated 5 out of 5 stars

Wisr made the process of getting finance for my new car really simple and stress-free. The application was easy, communication was clear, and everything moved quickly. I felt supported the whole way t... See more

Company replied

Rated 5 out of 5 stars

My experience was flawless really I passed on what I was looking for any details required and asked for a few options to consider. I received options and advised of differences to think about b... See more

Company replied

Company details

  1. #21 of 28 best companies in Non-Bank Financial Service

Written by the company

Wisr is a purpose-built Australian fintech lender in the rapidly growing Australian consumer finance market. Offering both unsecured personal loans and secured vehicle loans, Wisr is committed to powering Australians’ progress towards the goals and moments that matter most. Through innovative products, apps and services, Wisr helps customers make confident choices with their money, pay down debt faster, and move forward with greater financial freedom. We do this by providing a unique Financial Wellness Platform powered by consumer finance products, including the Wisr App, which helps Australians pay down debt and access a free credit score checking service. This is supported by content and technology-driven products designed to deliver better outcomes for borrowers, investors, and everyday Australians.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Easy to use app

Very easy to send the documents needed. And once I had the app it is so easy to update any information and payments.

17 September 2025
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Reply from Wisr Finance

Thanks, Gavin. Great to hear we made it easy for you.

Rated 5 out of 5 stars

Prompt professional services without…

Prompt professional services without much customer support
Still trying to set up the app
Only received a missed call from Wisr after request from the app

12 September 2025
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Reply from Wisr Finance

Happy to hear we could help. Thanks for sharing your experience.

Rated 3 out of 5 stars

There was a lot of ID verification to…

There was a lot of ID verification to do, more so than any other company I have ever dealt with. It was quite frustrating to say the least

I will say though, they have a great App. No more having to call as everything you need to know is located there. Well done 👍

27 August 2025
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Reply from Wisr Finance

Thanks, Sue. We appreciate you sharing your experience with Wisr.

Rated 4 out of 5 stars

Excellent

I was very pleased with the service and communication and how quick everything was.

19 August 2025
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Reply from Wisr Finance

Awesome, great to hear it Paul.

Rated 5 out of 5 stars

Very efficient and user friendly

Very efficient and user friendly. Loved the service. App is great also

23 August 2025
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Reply from Wisr Finance

So glad to hear you're making the most of Wisr App! Thank you

Rated 5 out of 5 stars

Review

Ve
Ry good service

12 August 2025
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Reply from Wisr Finance

Awesome, great to hear it Rusell.

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