Wisr Finance Reviews 1,693

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for its speed and efficiency, highlighting quick response times and a straightforward process for obtaining finance. Many people found the user experience seamless and stress-free, appreciating the clear communication and helpful staff who made the process easy and transparent. However, some customers were not happy with the customer service after the initial loan process, mentioning slow replies and a lack of follow-up on issues. A few other people also felt that the information requests were excessive and prolonged the application, leading to frustration and delays.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the quick and efficient process for... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the process... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Response time

Users describe positive interactions with response times. Many customers highlight the very fast and... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise the quickness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Smooth and easy process for financing the car. I have just started the finance period so this rating is based on the finance process and not on the customer services after financing... as I don't have... See more

Company replied

Rated 5 out of 5 stars

Wisr made the process of getting finance for my new car really simple and stress-free. The application was easy, communication was clear, and everything moved quickly. I felt supported the whole way t... See more

Company replied

Rated 5 out of 5 stars

My experience was flawless really I passed on what I was looking for any details required and asked for a few options to consider. I received options and advised of differences to think about b... See more

Company replied


Company details

  1. #21 of 28 best companies in Non-Bank Financial Service

Written by the company

Wisr is a purpose-built Australian fintech lender in the rapidly growing Australian consumer finance market. Offering both unsecured personal loans and secured vehicle loans, Wisr is committed to powering Australians’ progress towards the goals and moments that matter most. Through innovative products, apps and services, Wisr helps customers make confident choices with their money, pay down debt faster, and move forward with greater financial freedom. We do this by providing a unique Financial Wellness Platform powered by consumer finance products, including the Wisr App, which helps Australians pay down debt and access a free credit score checking service. This is supported by content and technology-driven products designed to deliver better outcomes for borrowers, investors, and everyday Australians.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Fast approval

Super fast approval and settlement. Great communication, the whole process was made easy.

18 July 2025
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Reply from Wisr Finance

Wow, we love to hear this feedback. Thanks for sharing your experience, Tammie.

Rated 5 out of 5 stars

No one else gave me a look in on…

No one else gave me a look in on getting a loan but Wisr found a way to get me one without too much hassle

10 July 2025
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Reply from Wisr Finance

We're very pleased you went with us too! Thanks for choosing Wisr and sharing your experience.

Rated 5 out of 5 stars

They were very helpful friendy…

They were very helpful friendy especially christine who went out of her way to make it all happen smoothly excellently very happy

9 July 2025
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Reply from Wisr Finance

Wow, we love to hear this feedback. Thanks for sharing your experience, Karin.

Rated 5 out of 5 stars

I’m really appreciate the WISR finance…

I’m really appreciate the WISR finance team for has done for me,
And another appreciate from the broker ho helped me to get this one done.

5 July 2025
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Reply from Wisr Finance

Thanks for your review, Omid. Great to hear about your experience with our team. They love helping.

Rated 4 out of 5 stars

Wisr Finance

Great service and the app is fantastic.
But, enough with the emails! Your spamming my inbox with useless emails!

4 July 2025
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Reply from Wisr Finance

Hi Aaron,

Thank you for providing this feedback.

Customer experience is very important to us and we've noted your feedback. Once again, thank you for taking the time to provide your review.

Warm regards,
Team Wisr

Rated 5 out of 5 stars

Wisr loans are great

Wisr loans are great, the Wisr team have been very helpful and extremely responsive.
Got a nice low rate for some debt consolidation.
Try them, you won’t be disappointed

20 June 2025
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Reply from Wisr Finance

Wow, we love to hear this feedback. Thanks for sharing your experience, Paul.

Rated 5 out of 5 stars

Very quick process

Very quick process. Funds were available within 24 hours

27 June 2025
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Reply from Wisr Finance

Thanks for your feedback, Andy. It's great to hear about your fast and easy experience.

Rated 5 out of 5 stars

Very helpful and Tarran Telford who l…

Very helpful and Tarran Telford who l dealt with was lovely,very helpful & always kept in contact about everything

18 June 2025
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Reply from Wisr Finance

Thanks for your review, Janine. Great to hear about your experience with our team. They love helping.

Rated 5 out of 5 stars

Customer service

Sent a email regarding my repayments
With in less then 40 minutes they replied to my email. Which I found very refreshing to see by a bank. Thank you very much.

26 June 2025
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Reply from Wisr Finance

Awesome, great to hear it Christine.

Rated 1 out of 5 stars

Very unprofessional

Very unprofessional

23 June 2025
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Reply from Wisr Finance

Hi Ivan,

Thank you for the feedback. We'd love to understand more about your experience, it's only through feedback like yours can we continue to improve what we do – and we're passionate about that. If you'd like to discuss this further please get in touch on 1300 992 007 or email us at contact@wisr.com.au

Rated 4 out of 5 stars

Great Value

Time management during purchase my ToyotaHi-Ace

12 June 2025
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Reply from Wisr Finance

Thanks for the review, Philip.

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