wiltonlondon.co.uk Reviews 

167
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and how securely packaged the natural laundry liquids, eco-friendly detergents, and fabric softeners arrive at their homes. Many consumers note that the items leave clothes feeling soft and smelling wonderful, while remaining completely gentle on sensitive skin. However, some people mentioned frustrating issues with courier services, resulting in delayed deliveries or missing parcels. A few other people also felt that the products failed to perform as expected, noting that the scents did not last or were entirely absent on their washed laundry.

What people talk about most

Product

Clients share satisfaction with the product, frequently highlighting the wonderful, long-lasting fragrances... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the wonderful, long-lasting... See more

Delivery service

People report positive experiences with delivery service, frequently praising super fast shipping times and... See more

Order

Users describe positive interactions with order, highlighting fast next-day shipping and reliable online... See more

Customer service

Customers experienced great satisfaction with customer service, noting that staff members are helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered the trial selection pack but by the time I had tried them all and decided which one I liked the redemption period for the money back offer had expired so I had to pay full price for the full s... See more

Rated 5 out of 5 stars

My favourite laundry liquid. It washes well, it smells lovely and long lasting on your clothes and bedding. People comment on the wonderful smell. It's not cheap but lasts for ages. My favourite is L... See more

Rated 5 out of 5 stars

I love Wilton products particularly their Patchouli laundry liquid. I was disappointed when a wrongly packaged product arrived and then a few warehouse hiccups extended the problem but I can honestly... See more

Rated 5 out of 5 stars

Absolutely 💯 % customer service excellent, I had a spilled bottle was replaced very quickly ,even though i dont think it was Willows fault. I have already re ordered another scent which was receive... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

167 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(167)

128 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased the patchouli softener and…

I purchased the patchouli softener and detergent . Washed my bedding in it . It smells absolutely beautiful . I could smell it in the garden , on the line . The bedroom smells so fragrant . I kept smelling the bedding all night .
I ordered the Cedarwood too. Which Is very beautiful . It smells a little stronger. They're both very lovely ..Highly recommend

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Love all the fragrances of the laundry liquid and fabric conditioner but jasmine is my favourite leaves my clothes soft and smelling lovely.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing smell

I bought four different bottles of laundry liquid and softener. All of them smelled amazing. I have used the Lavender and my clothes smell really fresh. So glad they were on offer. Thank you

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using Walton for a year now…

I’ve been using Walton for a year now and I’m really pleased with the results. My partner and I both have sensitive skin and we’ve been completely fine with both the washing liquid and softener. It cleans brilliantly and smells beautiful, so it’s all I’ll use.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

So happy with these products

So happy with these products.
I started using this company a couple of years ago. The scents are lovely, they last and they clean well.

I fell for another companies marketing (T&A) what a waste of money. Their products are not a patch on Wilton’s.

I would love to see fabric sprays and cleaning products in your range of scents.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely 💯 % customewillow.r service…

Absolutely 💯 % customer service excellent, I had a spilled bottle was replaced very quickly ,even though i dont think it was Willows fault. I have already re ordered another scent which was received quickly. Love the product washes well I have a messy 2 year old granddaughter who won't wear a bib but hey( Willow washed stains away wonderfully )😊. A little more expensive but get the deals and actually one wash cleans very well no re washing needed.
Loving this product i give 8t 💯%.

20 May 2026
Unprompted review
Rated 3 out of 5 stars

Disappointed

Great scents, however very poor in actually getting your clothes clean. Not ideal for clothes worn by adventurous children. Basically not tough on stains or day to day marks.

21 May 2026
Unprompted review
Rated 1 out of 5 stars

Big disappointment

These products have rave reviews but my experience using the Cedarwood fabric conditioner has been disappointing. It smells nice in the bottle, but zero scent on my laundry, even straight out of the machine.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Cedarwood aroma fills my house with joy

The Cedarwood aroma fills my house with joy. Im doing more washing just to have that smell. Im washing things that are not dirty. Im knocking on neighbour’s doors to ask if they have anything I can wash. The aroma is so intoxicating that its making me slightly but happily crazy.

19 May 2026
Unprompted review

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