wiltonlondon.co.uk Reviews 

166
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the wonderful, long-lasting fragrances and note that these plant-based cleaning products are exceptionally gentle on sensitive skin. People also deeply appreciate the super fast delivery service and the helpful support team that quickly resolves any order issues. Though some reviewers were not happy with the fragrance, mentioning that the scent barely lingered on their clothes after completing a regular wash cycle. A few other people also felt that the delivery process was unreliable, experiencing frustrating transport delays and missing parcels with the courier.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the botanical scents like cedarwood and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the laundry products clean clothes... See more

Delivery service

Consumers find delivery service to be positive, highlighting super fast shipping and well-packaged items that... See more

Order

Users describe positive interactions with order processes, frequently highlighting fast next-day delivery and... See more

Customer service

People report positive experiences with customer service, noting that staff members are helpful, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was given samples of this washing liquid at a festival. Loving the smell, their ethics and they also, most importantly, clean my clothes. I’ve now signed up for regular supplies. Would recommend... See more

Rated 5 out of 5 stars

My favourite laundry liquid. It washes well, it smells lovely and long lasting on your clothes and bedding. People comment on the wonderful smell. It's not cheap but lasts for ages. My favourite is L... See more

Rated 5 out of 5 stars

Absolutely 💯 % customer service excellent, I had a spilled bottle was replaced very quickly ,even though i dont think it was Willows fault. I have already re ordered another scent which was receive... See more

Rated 5 out of 5 stars

I love Wilton products particularly their Patchouli laundry liquid. I was disappointed when a wrongly packaged product arrived and then a few warehouse hiccups extended the problem but I can honestly... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

166 reviews

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No recent history of asking for reviews

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Replied to 14% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(166)

127 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product even on sensitive skin

My daughter & I have sensitive skin & wiltons wash products do not give us any itching or bad reactions . The smell of the products linger on your clothes , bedding etc for much longer than any others I have used. Even my husband remarks in the lovely smell of his freshly washed clothes. Our favorite one at the moment is cedar wood .

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Wilton

I love Wilton. They make the most fragrant laundry products. I use lavender washing liquid and conditioner for all my bedding and jasmine for everything else. Beautiful scents and clean clothes. What’s not to like? I recently bought more lavender and am about to try patchouli.
Customer service is great too. There was a problem with the courier and it was quickly and efficiently sorted out. No quibbles. I thoroughly recommend Wilton’s for plant based, vegan laundry products.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product.

I was given a sample of the Wilton laundry product and was so impressed have been a regular purchaser since. Very disappointed that Sainsbury’s no longer stock,,,,their own version is not a patch on Wilton. I use it for delicates, baby items and hand wash items. The smell is gorgeous and a world away from other chemically smelling detergents. Highly recommend! Customer service very helpful and responsive too!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I am so impressed by this laundry…

I am so impressed by this laundry product - and the company itself. I ordered ( & took out a subscription) the laundry liquid, conditioner & the free pack & laundry bag. The order arrived very quickly - but minus the free addition. I contacted the company and Sam responded immediately, and the pack arrived 2 days later. Apart from good service - why am I impressed? My bed linen smells amazing, towels came up really clean and soft (without using conditioner on them) colours look fresh and then I put my whites to the test….who gardens in white shorts ? Me, that’s who … and they were rather grubby. Whites came up really well - all stains and marks gone. My only problem is - I like all the fragrances! I shall be swapping round my subscription that’s for sure. I like that there are no nasty chemicals etc in these products. I’m sold on it…….. thoroughly recommend.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Love the fragrance

I’m using the patchouli conditioner and washing liquid and the fragrance is wonderful .. washing very clean .. just purchased my 2nd bottles. Very fast delivery

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Fast Service and Delivery.

Fast Service and Delivery.
Both Items I got smell Beautiful.!!!!!!!!!!!!!!!!!
Have had comments when wearing clothes I have washed with the product asking what it is.10/10
Winton Patchouli Laundry & same in Conditioner.
Highly Recommend.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. The Cedarwood fragrance is my favourite, but the Jasmine and Lavender are also high on my list. Buying the 4l refills makes it economical and washes really well. The fragrance lasts a long time if you use both the shampoo and conditioner. Will continue buying.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using Wilton Laundry products…

I’ve been using Wilton Laundry products for a while now. I really like the fragrances. It’s good to have just one product that you can use on all types of fabrics. I wash all my delicates , wool & cashmere with these products and everything washes just fine.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Pure & Beautiful

I regularly buy the Jasmine Laundry Wash from Wilton and it is absolutely beautiful. The smell is clean, fresh and subtly floral. I love the purity of it. Perfect for sensitive skin.
I'm always keen to use products that are not full of chemicals.
I also love small businesses, particularly the ones who focus on perfecting a small number of products and truly appreciate their customers.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Wiltonlondon

Wiltonlondon smells so lovely always arrives well packaged and very quick. Have re-ordered quite a few times now.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer

Im a regular customer and love these plant based detergents. They clean just as well as the regular brands and leave a nice subtle fragrance to clothes after laundering. Very happy with the service provided by the company and with their products.

19 June 2026
Unprompted review
Rated 4 out of 5 stars

Really like the scent and it does smell…

Really like the scent and it does smell for a long time I found the cleaning power wasn’t ideal. It didn’t remove the sweat stains or smell for exercise gear it more masked it which a shame. Beautiful on towels and bedding but need harder working enzymes in very dirty clothes.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the patchouli softener and…

I purchased the patchouli softener and detergent . Washed my bedding in it . It smells absolutely beautiful . I could smell it in the garden , on the line . The bedroom smells so fragrant . I kept smelling the bedding all night .
I ordered the Cedarwood too. Which Is very beautiful . It smells a little stronger. They're both very lovely ..Highly recommend

9 June 2026
Unprompted review

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