Willows Finance Ltd Reviews 

221
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, friendly, and consistently professional, ensuring that even complex financial situations are managed smoothly. Consumers note that the supportive team provides exceptionally clear communication, answering questions promptly and keeping people fully informed at every single step of the application. Some reviewers were happy with the exceptionally fast response times and how efficiently their loan applications were completed in a matter of days. Reviewers also highlighted the incredible convenience of handling everything remotely via digital communication channels, making the entire procedure completely stress-free for working professionals.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient communication, speed, and helpful... See more

Customer service

Consumers find customer service to be positive and deeply supportive throughout the entire process. Reviewers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how straightforward and... See more

Response time

Reviewers highlight positive aspects of response time, expressing great satisfaction with the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service from start to finish! Jeff and Simon were both incredibly helpful, responsive and did everything they could to support us throughout the whole process. I particularly... See more

Company replied

Rated 5 out of 5 stars

When we struggled everywhere else to get a new deal, Willows Finance could not have worked harder to find us a new product and help us get back on track. Jamie and the team were superb from start to f... See more

Company replied

Rated 5 out of 5 stars

Remortgaging made easy! So impressed thought I would be paying overly inflated interest rates because of a knock to my credit rating not long ago but no! It was secured for 5 years and very affordabl... See more

Company replied

Rated 5 out of 5 stars

These guys are amazing! Simon sourced my lender and carried out the initial checks, Jamie sorted out all the supporting documentation and Jeff did the legal stuff. I was extremely nervous about the... See more

Company replied


Company details

  1. Finance Broker
  2. Alternative Financial Service
  3. Mortgage Broker

Written by the company

Willows Finance, established in 2008, has been a trusted name in the financial services industry for over a decade. Specialising in secured loans, mortgages, and bridging finance, we cater to clients varying needs and circumstances. At Willows Finance, we understand that securing financing can be a daunting task, especially for those with complex situations. That's why we pride ourselves on our ability to assist thousands of individuals with intricate mortgage or secured loan applications. Whether our clients have credit issues, complex income structures, or properties with non-standard construction, we have the expertise to find solutions that meet their needs. Unlike automated processes, all our cases are meticulously reviewed by a team of highly experienced underwriters. This ensures that each client receives personalised attention and tailored solutions that are suited to their unique circumstances. Our commitment to manual review allows us to understand the nuances of every case and provide informed decisions that best serve our client's interests. At Willows Finance, we offer loans ranging from £10,000 to £1,000,000 and beyond, providing flexibility to meet a wide range of financial requirements. Whether it's for home improvements, debt consolidation, property purchases, or other purposes, we have the resources and expertise to facilitate financing solutions that align with our clients' goals. Furthermore, we welcome referrals from other mortgage brokers who may be facing challenges in placing their clients. Our collaborative approach enables us to leverage our expertise and resources to assist clients who may have otherwise struggled to secure financing through traditional channels. lients


Contact info

4.9

Excellent

TrustScore 5 out of 5

221 reviews

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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

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4.9

All reviews

(221)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

Wow! What a great team, they made the process straight forward and stress free.
Great communication all the way and every query was answered speedily and I never felt it was a problem.
They took note of my needs and wants and came up with the right plan and executed it perfectly to the quick end result which has made my finances so much more manageable. Thank you particularly Corinne and Jeff.

30 July 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you Rebecca for a super review we are most grateful indeed!

Rated 5 out of 5 stars

First class service.

First class service. Thanks to Simon for sourcing the lender and to all the team who were fantastic throughout. Would highly recommend.

11 July 2025
Unprompted review
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Reply from Willows Finance Ltd

Hi Emma Thank you for taking the time to leave a very kind review always greatly appreciated.

Rated 5 out of 5 stars

Excellent service

Firstly I would to thank Jeff and the team at willows for an excellent service, I contacted them and a special mention to corinne here i went through our needs and corinne found a lender the very same day excellent, the service was exceptional they talked me through every step and made it easy start to finish very friendly and very professional a big thank you to all at willows.

22 July 2025
Unprompted review
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Reply from Willows Finance Ltd

Hi Kev - Always a pleasure to help you - thank you for your help and support in securing a great outcome. Best wishes to you all.

Rated 5 out of 5 stars

Great customer service

Great customer service. Very flexible in terms of communication methods. Thanks so much to Jeff and Simon for all you did. You made this process more user friendly and always happy to have a phone call. Thank you Mr and Mrs Smith

16 July 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you for the great back - always good to hear!

Rated 5 out of 5 stars

AN EXCELLENT BROKER IN EVERY WAY!!

AN EXCELLENT BROKER IN EVERY WAY!!
I can speak as a former Mortgage Second Charge broker. Firstly my circumstances were to say the least challenging! I had searched over many months a broker who could find me a Consumer Buy to Let Mortgage. I had a barrage of different solutions from a whole host of brokers but none which really fitted my lifestyle and financial implications. From the first initial contact I had with Ceri, it was always positive, constructive and realistic about what he could do. He never promised anything he could not deliver on. Ceri found me a product which was suitable. Moreover his underwriter Jamie was so helpful too. He kept me informed, advised me of any change or documents I needed and guided me right through to completion. These two chaps are a great team and their respective professionalism and relationships they have with underwriters of different lenders is invaluable to achieving a positive outcome. I can honestly say (as a former broker) they encapsulate all the elements of a top quality service!
Needs assessment, personalisation, knowledge of key markets and deliverables were all part of my experience.
I can fully recommend Willows Finance Unreservedly. I will be using them again in the near future for another Mortgage!

14 July 2025
Unprompted review
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Reply from Willows Finance Ltd

Hi James - Thank you for such a terrific piece of feedback- We are so grateful for the time you have taken posting such a wonderful review. Many Thanks indeed!

Rated 5 out of 5 stars

Helpful and Friendly experience

The whole process of securing a secured loan was simple and easy to do.

Great praise has to go to Simon for sourcing the lender and Jamie for putting up with my queries helping at every step of the way with document uploads etc

This is the second time I have used Willows finance and would heartily recommend them to anyone searching for a financial product.

10 July 2025
Unprompted review
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Reply from Willows Finance Ltd

Thanks Steve - always good to read this kind of feedback - much appreciated.

Rated 5 out of 5 stars

Happy customer

Was dealing with Marie from start to finish
Great communication and hassle free
Would recommend willows finance

4 July 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you Michael - I will pass on your kind words to Marie

Rated 5 out of 5 stars

Fantastic experience

I had a fantastic experience with Willows Finance, and I can't recommend them highly enough. Jeff was incredibly professional, approachable, and knowledgeable throughout the entire process. He took the time to understand my financial needs and guided me through every step with clarity and confidence.

What stood out the most was Jeff’s transparency and dedication—there were no surprises, just solid advice and a smooth, stress-free experience. It's rare to find someone so committed to getting the best outcome for their clients.

If you're looking for trustworthy financial guidance, speak to Willows Finance. You’ll be in excellent hands.

8 July 2025
Unprompted review
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Reply from Willows Finance Ltd

Hi Martin - That's such a great review we are extremely grateful for your kind words- best wishes to you.

Rated 5 out of 5 stars

Fantastic for me!

Willows finance were fantastic with me. From beginning to end communication was clear and quick. The loan they found me has great terms. Another thing I loved was 100% communication was over email and WhatsApp ! Thank you Corinne ! Also thanks to Jamie and Jeff !

4 July 2025
Unprompted review
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Reply from Willows Finance Ltd

Hi Lucy - Always appreciated when a customer leaves such a great review - many thanks indeed!!

Rated 5 out of 5 stars

Very efficient and willing to help

Very efficient and willing to help, Simon was fantastic, very happy 😃

1 July 2025
Unprompted review
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Reply from Willows Finance Ltd

I will pass your kind words on to simon - many thanks for taking the time to leave us a kind review

Rated 5 out of 5 stars

Top drawer

Top drawer. Jeff was brilliant throughout. Clear and concise. Helped with any hiccups and liaised seemlessly. A thoroughly professional process. Thank you.

1 July 2025
Unprompted review
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Reply from Willows Finance Ltd

Genuinely please we could help you George!

Rated 5 out of 5 stars

Excellent service

Excellent service. Can highly recommend. Got the best deal for us. Any questions were answered straight away. You can contact Willows any time knowing you will be answered.
Nice and friendly staff nothing is too much trouble.

1 July 2025
Unprompted review
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Reply from Willows Finance Ltd

Really appreciate the kind review - always great to read!

Rated 5 out of 5 stars

Willows finance 5 ⭐

Willows were a great help sourcing a loan. All staff were patient and understanding of our circumstances, kept up to date throughout the whole process and going above and beyond when we experienced any difficulties. Thanks to all the team at Willows, especially Corinne and Jeff.

1 July 2025
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Thank you for taking the time to leave us a kind review Jen

Rated 5 out of 5 stars

The whole experience was fast and…

The whole experience was fast and efficient and nothing seemed to be too much. I'd definitely recommend Willows finance, and will definitely be using them again in the future.

25 June 2025
Unprompted review
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Reply from Willows Finance Ltd

Hi Mathew - We always appreciate it when a customer takes the time to leave us a very kind review - Glad we could help you!

Rated 5 out of 5 stars

Great

Great! Dealt with them twice now and both times with great results

24 June 2025
Unprompted review
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Reply from Willows Finance Ltd

Hi Jamie thank you for taking time to leave us a great review

Rated 5 out of 5 stars

Amazing service

Jeff was amazing, helped us get the best deal and product and guided us throughout the way keeping us informed. Having the what’s app messaging service is amazing. Thank you for the fantastic service.

19 June 2025
Unprompted review
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Reply from Willows Finance Ltd

Thank you very much for taking time to leave us some great feedback as always it is very much appreciated.

Rated 5 out of 5 stars

Outstanding service

Outstanding service. Would recommend this company, they were clear on recommendations and kept me fully upto date with the whole process.

13 June 2025
Unprompted review
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Reply from Willows Finance Ltd

thank you very much for a fantastic review Tina

Rated 5 out of 5 stars

Corinne was fantastic from start to…

Corinne was fantastic from start to finish. She explained everything to me and what was my best options.

I would recommend Wiilow to friends and family if they require these kinds if services.

Corinne thanks again.

17 June 2025
Unprompted review
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Reply from Willows Finance Ltd

thank you Miss Glascott for a very kind review

Rated 5 out of 5 stars

2nd Change Mortgage

The process was completed smoothly and efficiently, with excellent communication throughout.

13 June 2025
Unprompted review
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Reply from Willows Finance Ltd

Hi Harry - Thank you for taking the time to leave us a very positive review always very much appreciated.

Rated 5 out of 5 stars

Brilliant company

Willow finance was amazing from start to finish, Marie and Jamie went above and beyond to help me out, the experience with them was hassle and stress free would highly recommend this company to anybody

6 June 2025
Unprompted review
Willows Finance Ltd logo

Reply from Willows Finance Ltd

Hi Neil really pleased to hear that glad we could help appreciate you taking the time to leave us a review !!

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