Absolutely amazing service from start to finish! Jeff and Simon were both incredibly helpful, responsive and did everything they could to support us throughout the whole process. I particularly... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When we struggled everywhere else to get a new deal, Willows Finance could not have worked harder to find us a new product and help us get back on track. Jamie and the team were superb from start to f... See more
Company replied
Remortgaging made easy! So impressed thought I would be paying overly inflated interest rates because of a knock to my credit rating not long ago but no! It was secured for 5 years and very affordabl... See more
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These guys are amazing! Simon sourced my lender and carried out the initial checks, Jamie sorted out all the supporting documentation and Jeff did the legal stuff. I was extremely nervous about the... See more
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Company details
Written by the company
Willows Finance, established in 2008, has been a trusted name in the financial services industry for over a decade. Specialising in secured loans, mortgages, and bridging finance, we cater to clients varying needs and circumstances. At Willows Finance, we understand that securing financing can be a daunting task, especially for those with complex situations. That's why we pride ourselves on our ability to assist thousands of individuals with intricate mortgage or secured loan applications. Whether our clients have credit issues, complex income structures, or properties with non-standard construction, we have the expertise to find solutions that meet their needs. Unlike automated processes, all our cases are meticulously reviewed by a team of highly experienced underwriters. This ensures that each client receives personalised attention and tailored solutions that are suited to their unique circumstances. Our commitment to manual review allows us to understand the nuances of every case and provide informed decisions that best serve our client's interests. At Willows Finance, we offer loans ranging from £10,000 to £1,000,000 and beyond, providing flexibility to meet a wide range of financial requirements. Whether it's for home improvements, debt consolidation, property purchases, or other purposes, we have the resources and expertise to facilitate financing solutions that align with our clients' goals. Furthermore, we welcome referrals from other mortgage brokers who may be facing challenges in placing their clients. Our collaborative approach enables us to leverage our expertise and resources to assist clients who may have otherwise struggled to secure financing through traditional channels. lients
Contact info
1st Floor, Brocastle, Bridgend , CF35 5AS, Bridgend, United Kingdom
- 01656 766158
- Customerservice@willowsfinance.co.uk
- willowsfinance.co.uk
4.9
Excellent
221 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Was really happy with the service from…
Was really happy with the service from the start of the application to the end. They talked us through everything which made the process very easy. Would also like to thank Jeff who really went out of is way to help us .
24 June 2024
Unprompted review
Reply from Willows Finance Ltd
Thank you for taking the time to leave us a very kind review it is always appreciated by everyone at Willows Finance -many thanks & best wishes
Excellent service, would highly recommend
I cannot thank Mike & Jeff enough for all their patience and help with a very difficult application for us. They both went above and beyond in order to get a completion. I would highly recommend Willows Finance
19 June 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Rachel Thank you for the very kind review-as always you provided everything we requested promptly which greatly assisted us in completing the transaction. All the very best to you. Kind Regards Jeff
Fantastic service
Fantastic service, very quick to respond to any questions. Would highly recommend.
19 June 2024
Unprompted review
Reply from Willows Finance Ltd
Thank you for the kind review-really pleased we could assist you with the finance you required -Many thanks Jamie
Many thanks to Willow Finance Ltd for…
Many thanks to Willow Finance Ltd for all your help and support securing a secure loan. I would like to say a special thanks to Jamie and Marie, you are both a credit to your company.
Very helpful and quick to reply to emails, answered all my questions in a quick professional non judgemental manner. Highly recommend to everyone. Made the process straight forward and thank you Jamie for taking the stress and pressure of me, I cant thank you enough
18 June 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Ailleen -Thank you for taking time to leave us a great review- we always appreciate this. Many thanks Marie
I recommend Willows Finance Ltd to…
I recommend Willows Finance Ltd to anyone wanting a quick stress free service, very helpful, great communication, I can't recommend them highly enough.
17 June 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Jason
Thanks for a great review always appreciated. Kind regards Jamie
A really positive and professional…
A really positive and professional experience with Willows Finance Ltd. Communication is efficient and easy without the need for lengthy phone conversations. So very welcoming and reassuring throughout the mortgage process. I will be using them again for any future mortgages and highly recommend their services. Most pleasant experience! 5 plus 🌟!
17 June 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Mrs C - thank you for taking time to leave some very kind comments it is very much appreciated. Thanks Jamie
secured loan for home…
When we needed a secured loan for home improvements we contacted Jamie we are very happy with the service, always kept us up to date with everything recommend best offers and lenders made everything easy from start to finish would highly recommend
17 June 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Mitzi - Thank you for taking a few minutes to review our service it’s always great to hear good feedback. Many thanks Jamie
Amazing customer service
Jeff and his team have done nothing but support us through-out, they have done all the leg work, and I honestly can't thank them enough. Would definitely recommend 👌
12 June 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Helen thank you for taking time to leave us a great review, it is always very much appreciated- The customer plays a key role in the process so thank you for the support. Jeff
Amazing from start to finish in what…
Amazing from start to finish in what has been a complex case for funding. Jeff and team have been first class.
12 June 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Lee -Yes a complex case and we did it ! Thank you helping us get this over line. Best wishes
Many thanks to Willow Finance ltd and…
Many thanks to Willow Finance ltd and Simon who was is a credit to the WF family. Super helpful, quick on emails and WhatsApp’s. Helped us get sorted asap without any judgement and quick to answer any questions. Highly recommend to everyone. Made the process straightforward without any stress or pressure.
Many thanks for all your help.
12 June 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Rebecca-Greatly appreciate your positive feedback- so glad we could help you. All the very best to you. Regards Simon
Exceptional Service
We had an amazing service from Jamie & Simon. I cannot thank you enough guys for all your help and hard work, we had a difficult case but both of them made it possible!
Only a week and everything was complete.
Communications was so easy and received response from Jamie in just few minutes.
They are truly professional and exemplary in dealing with customers.
We would highly recommend this company.
Thank you!
5 June 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Emily & Dan - thank you very much for a lovely detailed review, it’s very much appreciated. kind Regards Jamie
Exemplary Service …
Jamie and Marie have been incredibly helpful and I would have absolutely no doubts about recommending them to anyone. First Class service. Patient and Proactive
3 June 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Frank We got there in then end your patience and help was much appreciated- thank you very much for taking the time to write a great a kind review. Many thanks Marie
Jeff Jamie and the team are fantastic
Jeff Jamie and the team are fantastic. They got us the best deal and kept us updated every day. Always available to speak to and even answered questions out of hours. I cannot recommend them highly enough. They are the best team we have used. Thank you
28 May 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Claire always great to have feedback like yours & many thanks for taking the time to post a very kind review.
Excellent service
Excellent service , from the first step to the last the whole team were fantastic, made everything simple and easy to do. Would highly recommend. Thank you all
16 May 2024
Unprompted review
Reply from Willows Finance Ltd
Thank you very much indeed for taking the time to leave us a wonderful review- the whole team are very grateful . Many thanks Jeff
Would highly recommend this company
Would highly recommend this company, from start to finish have been so easy to work with and very quick to respond to question. Everything completed within 2 weeks.
14 May 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Paul - thank you very much for taking the time to leave a a great review- it was a pleasure dealing with you. Kind Regards Jeff
I have received my loan
I have received my loan, Jeff and the team have been fantastic, excellent, quick and the communication was first class, the organisation was well experienced and really knew what they were doing. I highly recommend Willows finance, and will definitely use them in the future should I need to. Your organisation is the best, toms up.
3 May 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Ese - Thank you for the great feedback- it’s always a team effort at Willows to ensure a positive outcome for our much valued clients -I will pass on the lovely comments to all the team. Many Thanks Jamie
Great service by everyone we dealt with…
Great service by everyone we dealt with would highly recommend
2 May 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Richard - very kind of you taking the time to leave us a great review always great to hear feedback like this -Many thanks Jamie
Easy access to people not call centres
The people that dealt with me were excellent and on hand whenever you needed them.
22 April 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Martin thanks for taking time to leave a reply, we take great pride in be readily accessible for our customers 7 days a week - many thanks for using Willows Finance
Absolutely fantastic service from start…
Absolutely fantastic service from start to finish, kept us updated at every stage. Would definitely recommend.
29 April 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Emma thank you for taking the time to leave us a lovely review it’s very much appreciated by the whole team 👍
From the first call to the last…
From the first call to the last everyone I spoke to were so helpful and the process was so very efficient
23 April 2024
Unprompted review
Reply from Willows Finance Ltd
Hi Jason - really glad we could provide you with exactly what you requested, please don’t hesitate to come back to us in the future - many thanks Jamie
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