I have ordered twice now and intend to do so immediately after sending this email. My reason for doing so is the responsive feedback from the friends and professionals who have been so supportive sin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been buying Williams biscuits and treats from shops for several years and this year decided to order directly from the company for ourselves and to use as gifts. The quality is fantastic, handm... See more
One of the items ordered Orange and Ginger Biscuits arrived crushed As they were going to be a present I phoned up to see what could be done. Excellent customer service in that they apologised alt... See more
Ordered a few times now and they are just consistently excellent. Putting aside the great packaging and quick delivery, the absolute best biscuits around. The shortbread and ginger biscuits as good... See more
Company details
Written by the company
Williams is a family bakery based in the heart of Lancashire. Famous for our luxury biscuits, Eccles cakes, gooey flapjack and scrumptious traybakes, you can find our products in garden centres, delis and farm shops as well as on our website!
Contact info
Unit B5, Anchorage Business Park, Chain Caul Way, PR2 2YL, Preston, United Kingdom
- 01772 724 888
- online@williamshandbaked.co.uk
- williamshandbaked.co.uk
4.8
Excellent
754 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Always taste yummy but even yummier…
Always taste yummy but even yummier with free delivery!!!
30 August 2024
Reply from Williams Handbaked
We're glad you took advantage of our free delivery weekend Kim!
Great for a little treat or a gift
Great for a little treat or a gift, brilliant service
30 August 2024
Reply from Williams Handbaked
Thank you Ames!
Reply from Williams Handbaked
Thank you Phiippa!
Reply from Williams Handbaked
Thank you Sandra!
Beautifully packed oaty biscuits… just…
Beautifully packed oaty biscuits… just got to try and not eat them all at once
30 August 2024
Reply from Williams Handbaked
They are quite moreish, aren't they? Glad you're enjoying them Catherine!
Very well packaged and received in time…delivered on time
Very well packaged and received in time and good condition
28 August 2024
Reply from Williams Handbaked
Thank you for your kind review!
Reply from Williams Handbaked
Thank you Sandra!
Outstanding
Lots of choice, easy to order and delivered in a timely manner. Products purchased are delicious.
27 August 2024
Reply from Williams Handbaked
Thanks Valerie, we're glad to hear you enjoyed your delivery!
Excellent products
Excellent products. The Parkin and Ginger biscuits all arrived intact, but the Eccles Cakes were a little battered by the journey. However that did not distract from the flavour. All in all a good shopping experience.
27 August 2024
Reply from Williams Handbaked
Hi Paul, I'm so sorry to hear the Eccles Cakes were a little worse for wear. We always take care to pack customer orders as well as possible, and Royal Mail are usually very careful with our packages. I'm glad to hear you still enjoyed them. —Rory
King of Eccles
The Eccles cakes are gorgeous and as Eccles are my favourite sweet treat I have tried them all over the country.
They did take a bit longer to arrive although I ordered just before the bank holiday weekend but they were definitely worth the wait.
29 August 2024
Unprompted review
Reply from Williams Handbaked
Sorry for the slight delay you had with your delivery, but I'm glad to hear you enjoy our Eccles cakes!
I really appreciated the quick feedback…
I really appreciated the quick feedback to my emails and the support to deliver on a special day. Everything went to plan. I was told the presentation was lovely and the cakes delicious. Very satisfied. Thank you
31 July 2024
Reply from Williams Handbaked
That's really lovely to hear, thank you Christine!
My mum loved her hamper and enjoyed all…
My mum loved her hamper and enjoyed all that was in it and said she is not sharing with anyone 😆😆😆
2 August 2024
Reply from Williams Handbaked
Joanne, your Mum sounds like a very sensible lady, and we're glad to hear she enjoyed her hamper. Thank you for your lovely review!
Beautiful good selection of biscuits…
Beautiful good selection of biscuits and cakes in a boxed hamper
Excellent service and communication Will definitely use again
2 August 2024
Reply from Williams Handbaked
Thanks for your generous review Roger, we really appreciate it!
Happy parents
Bought the fruit selection for my parents. They said it felt like Christmas as lots inside. They said biscuits very big and tasty.
2 August 2024
Reply from Williams Handbaked
We're glad to hear your parents enjoyed their treats, and thank you for your lovely review Tracey!
Beautiful
Was so so good, no complaints. Haven’t tried all the flavours but theyre big cookies with lots of flavour and a lovely texture. Will deffo be back at some point
2 August 2024
Reply from Williams Handbaked
That's great to hear Stephanie! Thanks for your kind review.
Reply from Williams Handbaked
Thank you Christina!
From ordering to delivery very quick…
From ordering to delivery very quick service. All the tray bakes and cakes we have tried are lovely.
31 July 2024
Reply from Williams Handbaked
Thank you Jane, that's very kind of you to say!
Reply from Williams Handbaked
Thank you Dave!
I have been having your biscuits and…R
I have been having your biscuits and cakes for some time now and love them all, the quality and taste are wonderful, I have given some biscuits as presents and they all have loved them. Could recommend them to anyone.
29 July 2024
Reply from Williams Handbaked
Linda, thank you for taking the time to write such a thoughtful review. I'm really glad to hear our products have been well received as gifts too! —Rory
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