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Wicken Toys Ltd Reviews 

6,650
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and sturdiness of products, often noting they exceed expectations. The excellent service from start to finish is frequently highlighted, with staff described as very helpful, knowledgeable, and friendly. Many reviewers also mention prompt and efficient delivery, often arriving earlier than expected, with polite drivers assisting. However, some people experienced delivery difficulties, such as unchosen time slots or unhelpful couriers. Others noted product assembly challenges like missing parts, rough wood, or misleading instructions, with some installations taking longer than advised.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Users describe positive interactions with product, consistently praising its quality, sturdiness, and how... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service from start to... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and friendliness.... See more

Order

People report positive experiences with order, highlighting the ease of online ordering and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more

Rated 5 out of 5 stars

Brilliant service ordered a berg kart,flag and number plate, had a call checking if the number plate was for that kart as it didn't fit so was nice them calling and advising me and not just sending i... See more

Rated 5 out of 5 stars

We have ordered from Wicken Toys several times now and each time it has been fantastically smooth from start to finish. Great quality items at a good price, and perfect, prompt, delivery. Very pleased... See more

Rated 5 out of 5 stars

Purchased a balance bicycle for our Grandson’s Birthday. Excellent service from start to finish, delivered safely and on time. Bicycle is well made and well received by our Grandson . We would not... See more


Company details

  1. Toy Store
  2. Children's Toys Store

Written by the company

Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.

Wicken Toys Ltd Details

Written by the company

Great Customer Service
Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
Biggest Display in the UK!
There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
Free Delivery over £120.00
All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.

Contact info

Visit Our Display Site

Buy online or visit our display to ensure you buy the correct item!

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(6,650)

117 reviews in the last 12 months

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Rated 5 out of 5 stars

Wicken toys - fabulous service

Wicken toys - fabulous service. We recently bought a new trampoline. We ordered online and they delivered and installed it within 3 days of purchase. Couldn't be happier with the service. Would 100% recommend this company.

3 June 2025
Rated 5 out of 5 stars

Fantastic place - great service

Fantastic place to see so many climbing frames and trampolines. Our children loved being able to try everything, which really helped us decide what we wanted. Very helpful service, but not at all pushy. Easy to order via the website and great delivery - on time and exactly right.

5 May 2025
Rated 5 out of 5 stars

Excellent service

Service and delivery excellent with item just as described. Helpful friendly staff on the phone when required. Would highly recommend to anyone.

4 May 2025
Rated 5 out of 5 stars

The kids absolutely love it

Arrived at the arranged time and the kids absolutely love it. Seems sturdy and solid, but took some time to put together with complex instructions. All worth it though. Hope it lasts for years.

10 May 2025
Rated 5 out of 5 stars

Great quality trampoline

Great quality trampoline, much better than the ones found in the ‘big’ chain stores. Delivery within the time frame stated on purchase. Communication from company was great and installation service was very reasonably priced compared to others. Would definitely buy from here again.

12 May 2025
Rated 5 out of 5 stars

Great experience as I have come to…

Great experience as I have come to expect from Wicken Toys. Have previously purchased a number of go karts and a bouncy castle from these guys, and the service has always been great. My most recent purchase was for my sons birthday and needed the delivery quickly, they were more than accommodating. I received a phone call later in the morning after my purchase informing me order would arrive the next day. Thanks so much guys

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Wicken Toys saved the day!!!

Wicken Toys saved the day!!!! After a horrendous experience with Outdoor Toys and my sons birthday present not arriving (Never buy from them) Wicken Toys were amazing - we visited the gorgeous outdoor show room, my son chose his new trampoline and we were able to drive it home the same day, birthday saved!!! The boys havent stopped bouncing on it all weekend and love it!! Amazing customer service and experience - thank you so much Wicken Toys!! We will be back to buy a climbing frame!!

9 May 2025
Unprompted review

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