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Wicken Toys Ltd Reviews 

6,650
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and sturdiness of products, often noting they exceed expectations. The excellent service from start to finish is frequently highlighted, with staff described as very helpful, knowledgeable, and friendly. Many reviewers also mention prompt and efficient delivery, often arriving earlier than expected, with polite drivers assisting. However, some people experienced delivery difficulties, such as unchosen time slots or unhelpful couriers. Others noted product assembly challenges like missing parts, rough wood, or misleading instructions, with some installations taking longer than advised.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Users describe positive interactions with product, consistently praising its quality, sturdiness, and how... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service from start to... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and friendliness.... See more

Order

People report positive experiences with order, highlighting the ease of online ordering and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more

Rated 5 out of 5 stars

Brilliant service ordered a berg kart,flag and number plate, had a call checking if the number plate was for that kart as it didn't fit so was nice them calling and advising me and not just sending i... See more

Rated 5 out of 5 stars

We have ordered from Wicken Toys several times now and each time it has been fantastically smooth from start to finish. Great quality items at a good price, and perfect, prompt, delivery. Very pleased... See more

Rated 5 out of 5 stars

Purchased a balance bicycle for our Grandson’s Birthday. Excellent service from start to finish, delivered safely and on time. Bicycle is well made and well received by our Grandson . We would not... See more


Company details

  1. Toy Store
  2. Children's Toys Store

Written by the company

Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.

Wicken Toys Ltd Details

Written by the company

Great Customer Service
Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
Biggest Display in the UK!
There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
Free Delivery over £120.00
All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.

Contact info

Visit Our Display Site

Buy online or visit our display to ensure you buy the correct item!

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(6,650)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely incredible

Absolutely incredible! Best customer service and assembly partner possible, can't thank the team enough for their entire excellence. SUPERB carts, best in class...for anyone considering buying from Wicken, please do! I'll be buying the upgrades once my kids are 8+

14 July 2025
Wicken Toys Ltd logo

Reply from Wicken Toys Ltd

Thank you for your kind review. The BERG go kart really are the best you can get. We assemble them and deliver them ourselves, this way we can make sure you get the best service. Happy pedaling!

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, quick delivery and when a part was missing from a pre packed box then sent me one out the next day so it arrived in time for his birthday

8 July 2025
Rated 5 out of 5 stars

5 Star Company.

I've used Wicken Toys a few times and the service and quality of the products is 1st class, a very honest and reliable company that I will use again.

18 June 2025
Rated 5 out of 5 stars

Great service

Great service, delivered within a few days. Instructions to assemble need to be improved for greater accuracy. A smooth buying experience

15 June 2025
Rated 5 out of 5 stars

Great overall service

The purchase process is easy, customer service on hand to speak to with good helpful advice.
The gentleman who installed the trampoline for me was very friendly, efficient and helpful.
The product is great quality and exactly what I was after.
My only niggle is the date for delivery, it couldn’t be allocated the week before so I could not book work in for the following week.
However this was a minor issue and I would definitely use there services again and highly recommend.

5 June 2025

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