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Wicken Toys Ltd Reviews 

6,652
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and sturdiness of products, often noting they exceed expectations. The excellent service from start to finish is frequently highlighted, with staff described as very helpful, knowledgeable, and friendly. Many reviewers also mention prompt and efficient delivery, often arriving earlier than expected, with polite drivers assisting. However, some people experienced delivery difficulties, such as unchosen time slots or unhelpful couriers. Others noted product assembly challenges like missing parts, rough wood, or misleading instructions, with some installations taking longer than advised.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Users describe positive interactions with product, consistently praising its quality, sturdiness, and how... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service from start to... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and friendliness.... See more

Order

People report positive experiences with order, highlighting the ease of online ordering and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more

Rated 5 out of 5 stars

Brilliant service ordered a berg kart,flag and number plate, had a call checking if the number plate was for that kart as it didn't fit so was nice them calling and advising me and not just sending i... See more

Rated 5 out of 5 stars

We have ordered from Wicken Toys several times now and each time it has been fantastically smooth from start to finish. Great quality items at a good price, and perfect, prompt, delivery. Very pleased... See more

Rated 5 out of 5 stars

Purchased a balance bicycle for our Grandson’s Birthday. Excellent service from start to finish, delivered safely and on time. Bicycle is well made and well received by our Grandson . We would not... See more


Company details

  1. Toy Store
  2. Children's Toys Store

Written by the company

Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.

Wicken Toys Ltd Details

Written by the company

Great Customer Service
Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
Biggest Display in the UK!
There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
Free Delivery over £120.00
All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.

Contact info

Visit Our Display Site

Buy online or visit our display to ensure you buy the correct item!

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,652)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wicken Toys saved the day!!!

Wicken Toys saved the day!!!! After a horrendous experience with Outdoor Toys and my sons birthday present not arriving (Never buy from them) Wicken Toys were amazing - we visited the gorgeous outdoor show room, my son chose his new trampoline and we were able to drive it home the same day, birthday saved!!! The boys havent stopped bouncing on it all weekend and love it!! Amazing customer service and experience - thank you so much Wicken Toys!! We will be back to buy a climbing frame!!

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company. Ordered a swing set on the Sunday and rang me on the Wednesday to deliver the following day. Also great that you can visit and see all the products on display and try them out. 100% recommend.

6 April 2025
Rated 5 out of 5 stars

Thank you Wicken Toys.

Have used Wicken Toys on several occasions as our girls have grown up. Always very helpful, friendly and knowledgeable. The quality of what they sell is excellent and would recommend a visit to their premises to see the range they sell. Thanks to Chris and Wendy for all your help.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Have used Wicken Toys on several…

Have used Wicken Toys on several occasions as our girls have grown up. Always super helpful, knowledgeable and a pleasure to deal with. The products they sell are excellent quality and last the test of time. Highly recommend visiting their premises to see the range they sell.

6 April 2025
Rated 5 out of 5 stars

Great company

Great company. Competitive prices. Really good communication and quick delivery, what's not to like .

5 April 2025
Rated 5 out of 5 stars

Great communication

Great communication, with help, advice, and clear delivery information provided. Very happy and impressed with the whole process, from ordering to installation.

22 March 2025
Rated 5 out of 5 stars

Excellent shop

Good customer service, prompt delivery and installation. We are very happy with the product and would recommend this company.

12 March 2025
Rated 2 out of 5 stars

Some of the product parts are rusty and…

Some of the product parts are rusty and one part for top of net is broken

27 March 2025
Wicken Toys Ltd logo

Reply from Wicken Toys Ltd

Hi,

I am sorry to see that you have had problems with your item that you purchased. I have checked our emails and I cannot see that you have emailed us regarding these problems.

If you can send us pictures showing the problems we will be able to sort them out for you. When we sell products that come into us boxed, we have to rely on the manufacturers having packed them correctly. On the odd occasions when there is an issue, we will always resolve the situation.

We await your email.

Thanks

Chris

Rated 5 out of 5 stars

Great customer experience

Bought the plum treehouse which is amazing! Best deal was from Wicken toys and loved that they do their own deliveries so no complications with having it delivered and no missing or broken parts! Delivery driver was great and put it round the back garden as requested in a safe place and they came when they said they would with communication. Thanks will order from you again!

11 March 2025

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