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Wicken Toys Ltd Reviews 

6,650
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and sturdiness of products, often noting they exceed expectations. The excellent service from start to finish is frequently highlighted, with staff described as very helpful, knowledgeable, and friendly. Many reviewers also mention prompt and efficient delivery, often arriving earlier than expected, with polite drivers assisting. However, some people experienced delivery difficulties, such as unchosen time slots or unhelpful couriers. Others noted product assembly challenges like missing parts, rough wood, or misleading instructions, with some installations taking longer than advised.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Users describe positive interactions with product, consistently praising its quality, sturdiness, and how... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent service from start to... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and friendliness.... See more

Order

People report positive experiences with order, highlighting the ease of online ordering and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more

Rated 5 out of 5 stars

Brilliant service ordered a berg kart,flag and number plate, had a call checking if the number plate was for that kart as it didn't fit so was nice them calling and advising me and not just sending i... See more

Rated 5 out of 5 stars

We have ordered from Wicken Toys several times now and each time it has been fantastically smooth from start to finish. Great quality items at a good price, and perfect, prompt, delivery. Very pleased... See more

Rated 5 out of 5 stars

Purchased a balance bicycle for our Grandson’s Birthday. Excellent service from start to finish, delivered safely and on time. Bicycle is well made and well received by our Grandson . We would not... See more


Company details

  1. Toy Store
  2. Children's Toys Store

Written by the company

Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.

Wicken Toys Ltd Details

Written by the company

Great Customer Service
Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
Biggest Display in the UK!
There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
Free Delivery over £120.00
All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.

Contact info

Visit Our Display Site

Buy online or visit our display to ensure you buy the correct item!

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(6,650)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant!

Brilliant experience from being able to try out the different trampolines to installation of the new trampoline. A masterclass in great customer service. Fabulous product too. Not affiliated in any way, just a happy customer!

7 April 2026
Rated 5 out of 5 stars

Fantastic

Really positive experience. The delivery was fast and the service was excellent. The person who delivered our trampoline was knowledgeable and helpful - the whole experience had a genuine “family business” feel in terms of communication and service. I’ll definitely be using Wicken Toys again and highly recommend them.

7 April 2026
Rated 5 out of 5 stars

Best price we found for wooden monkey…

Best price we found for wooden monkey bar set. Great service and delivery was exactly when they said it would be. Nice personal touch using their own drivers to deliver larger items. Driver who delivered our item was very friendly. Thank you

1 April 2026
Rated 5 out of 5 stars

Superb

Great price, great service.
Clear delivery policy, delivered comfortably within the advertised time frame. Excellent service in terms of delivery status contact and a good product.

1 April 2026
Rated 5 out of 5 stars

Springfree trampoline

I bought a Springfree trampoline through Wicken toys, I was delighted with their customer service, both on the phone and upon delivery / installation. I would highly recommend.

26 March 2026
Rated 5 out of 5 stars

Great website and all the accessories…

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company.

Regards the product a BERG Biky balance bike. Great quality product that looks to live up to the reviews around quality and features. Wicken Toys having actual stock and their website advising of available stock level is great.

For sure will think of Wicken again where purchasing items of this nature in the future.

8 March 2026
Rated 5 out of 5 stars

Kids are extremely happy with their…

Kids are extremely happy with their monkey bars. Delivered within a week, the gentleman who delivered it was very friendly and took it to the area of my choosing. Thank you! Excellent overall experience

18 March 2026
Rated 5 out of 5 stars

I recently bought a Springfree…

I recently bought a Springfree trampoline from Wicken Toys - amazing customer service, very friendly staff at the end of the telephone, the trampoline came on time, the build was included in the price and the man delivering and building was so friendly and polite. I highly recommend Wicken Toys!

17 March 2026
Rated 5 out of 5 stars

Another great product from Wicken toys

I ordered a swing/ slide set from Wicken toys. They have an excellent customer services, they keep you very well informed about the delivery. The set came with all the instructions and required pieces. Most of all, the order arrived the following day. What more can you ask for. Absolutely brilliant .

18 February 2026

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