Wholesale Payments Reviews 

I am extremely disappointed with my experience with Wholesale Payments.

My business had an account with them, and after our relationship ended, I found myself dealing with a collection account that was reported to the credit bureaus. Despite my efforts to resolve the issue, I ultimately paid the balance in full simply to protect my personal credit and move forward.

As a small business owner, I believe companies should work with their customers to resolve disputes fairly and professionally. Instead, I felt that protecting my credit left me with little choice but to pay the balance.

The financial amount wasn't the biggest issue—it was the way the situation was handled and the impact it had on my personal credit.

I encourage other business owners to read the contract carefully, understand all cancellation terms and fees, and document every communication. My experience was frustrating, and I hope others have a better one than I did.
"Although I paid the balance in full, I am still waiting for confirmation that the credit reporting has been updated."

Jordan was amazing and came out on the weekend to help us with some book keeping discrepancies. Leigh has carried us from the beginning, too.

Thank you Tabitha, for providing truly exceptional service.

In a time when it seems increasingly difficult to find knowledgeable, personable, and genuinely helpful customer service, Tabitha was a breath of fresh air.

She took the time to listen carefully, understand the issue I was experiencing, and made me feel like my concerns genuinely mattered. Rather than rushing through the conversation, she patiently worked through the problem, explained everything clearly, and resolved the issue quickly and professionally.

What impressed me most was that she didn't stop there. She followed up afterward to confirm that everything had been completed and that I was satisfied with the resolution. That level of care and accountability is becoming increasingly rare, and it speaks volumes about both her professionalism and your company's commitment to customer service.

Please pass along my sincere appreciation to Tabitha. She represents your company exceptionally well, and because of employees like her, I'll happily continue doing business with your organization and recommending it to others.

Thank you for continuing to invest in real, human customer service. It truly makes a difference.

Proud owner of Chicago2Charlotte LLC, Veronica Campos was extremely helpful in assisting me with all my needs, making my processing experience all the more easy flowing.

elperuanojctireservice kiersten young was very help she was very nice ..

Jordan did such a great job explaining everything to me about my merchant account! Great customer service

Wholesale Payments has made it possible for Schuler Services to accept payments for easily from our clients, allowing them to have more options to afford our services, thank you Veronica Campos for your very polite diligence helping make it possible.

Absolute worst experience we've ever encountered with customer service and overall experience. We started this process in October 2025, and was promised certain features that never happened and cancelled but are still getting charges. Customer service says they have no notations on our account and no history of our cancellation form that was time stamped. Our rep was no help at all and acted like he was not impressed with the company either. 0/5 if I could rank. Would love a refund for the wasted 10 months of time and money spent dealing with this company.

The service is outstanding and I look forward to work with them

I m using them And its great
Everyday we get money and customer care are great
Zabardast

Wholesale Payments has simplified the setup process to be a quick and easy transition. Adriana Pena was especially helpful and prompt with her assistance at FARMERS COOP ELEVATOR-LEVELLAND.

June 16th, 2026
I have a friend who works commission for this Wholesale Payments company.
I agreed to meet with her because she said they do loans.
At the meeting though, she pushed a card reader product on me.
She made it seem you had to sign up for this first because even trying for the loan.
I signed the paperwork thinking that it couldn't be final without the remaining documents she needed (voided check and pic of my ID).
Welp, she went ahead and processed without my permission when I told her I'd like to think about it first.
She made it sound like I approved of it all when I have screenshots showing otherwise.
I received calls from Wholesale Payments.
I thought it was them trying to call to convince me to finalize my decision.
Then one of my tenants/roommates at the property in Fort Dodge said a package from Wholesale Payments showed up.
I answered a call from them yesterday finally.
I told them I never gave the go-ahead, but apparently the person went ahead and sent in the paperwork because they were desperate to make $900 in commission.
Now the company says I have to pay a cancelation fee. Now I have to drive 1.5hrs to go pick up their product in Fort Dodge, put the FEDEX return label on to return.
I have no desire (or reason) to use their product.
They are an extremely pushy company that does not hear the word "No".
They make offers to you to try to avoid cancelation.
Wholesale Payments calls again this morning.
I tell them I already cancelled.
Representative says this is a different branch of Wholesale Payments so they do not see that I cancelled.
I only started filling out paperwork Friday, June 5th, 2026. I assumed by her saying she needed a Voided check and pic of my ID for it to be approved.
She went ahead and sent everything.
And now I have no clue what the cancelation fee is.
I don't want to agree to an Early Termination Fee when they don't even say how much!!
If it is under $200, fine. I'll pay for peace of mind.
But what if it's over $500? Should I get a lawyer involved? Or go ahead and sign and pay for whatever they end up asking?

Update 7.4.26:
It seems Wholesale Payments went ahead and forced a pay of $45 from my checking acct. The bank's advice was to create a new acct which I intend to do.
I put RTS (return to sender) on the box they sent. I do not have the product nor am I using the product.

#WholesalePayments

Jordan Vandiver with WholeSale Payments provided excellent customer service, knowledge and expertise for me as I closed my RTT business and am now operating as InnerConnected Consulting, LLC. Jordan is kind in her approach and thinks outside the box to create solutions to concerns. I highly recommend Jordan and WholeSale Payments.

Precious in client services really went out of her way to help me out. I make sure I always acknowledge a job well done! I appreciate you!

Precious is so professional and eager to help. She goes above and beyond the call of duty for sure. Thanks to her for getting me set up. - Vetters Enterprises

It was a easy process to switch over the rep
Even set a new machine because it wasn’t working properly

We tried using them at Armed Gun Barn. We chose this company based on the promises they made during the sales process. Unfortunately, our experience was very different from what was presented. Several commitments that were made before we signed on were never fulfilled, and communication became increasingly difficult when we tried to get answers.

The most disappointing part wasn't that problems arose. It's that the company failed to deliver on the expectations they set from the beginning. We invested our time and money based on those promises, and the end result fell far short.

I hope they improve their communication and follow through on the commitments they make to future customers. Based on our experience, I cannot recommend them.
Precious Rowe works customer support and was the one employee I can give a great review for. She was kind, wanted to get us answers, but knew her limitations as far as promising refunds, etc. Precious is precious. But she probably needs to find a new company to work with.