Although wholesale wasn’t compatible with MADAM VIBEZ LLC. I must appreciate the Support Agent Ashley Martinez for taken the time to go through my case and explaining what went wrong and fixing it. S... See more
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Wholesale Payments is a one-stop payment processing company that provides low processing rates, cutting-edge technology, and excellent customer service.
Contact info
7602 University Avenue, 79423, Lubbock, United States
- (806) 698-0625
- clientservices@wholesalepayments.com
- wholesalepayments.com
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Great service and always helpful in…
Great service and always helpful in tight situations. Good people
Ashley Martinez
Ashley Martinez was extremely helpful in resolving my issue with the wholesale payments processing system. She was professional, knowledgeable, patient, and made sure my concerns were fully addressed. She explained everything clearly and made the process much easier. I truly appreciate her excellent customer service and assistance!
coustmer service
Agent is resourceful
Ashley Martinez was so resourceful and helpful. We from Authentic Filipino Llc is happy to have Wholesale payments with Ashley on board.
For over 3 years we have had a great…
For over 3 years we have had a great experience with wholesale payments. Robert our representative is always there when we have a question or concern.
THIS IS A HORRIBLE COMPANY!
THIS IS A HORRIBLE COMPANY WITH HORRIBLE CUSTOMER SERVICE. ABOVE AND BEYOND THAT, THEY CHARGE MORE IN FEES THAN ANYONE ELSE.
Katelynn Baker and Scott Heck have been…
Katelynn Baker and Scott Heck have been a phenomenal team to assist in my needs and provide the best customer service for my business and customers at Rice N’ Ribbon.
I strongly recommend you do not do…
I strongly recommend you do not do business with this company we was a loyal customer for several years when we sold our business we have tried to cancel and they continue to charge us even after the said it was canceled I have turned them into BBB
Professionalism Above Expectation
Monica St. Clair handled my question and concern by researching until she found the solution. I felt seen, heard and cared for by her professionalism. My business, Restorative Touch Therapy, has used Wholesale Payments as my processor for 2.5 years and highly recommend them!
Very helpful and honest
Today I had I had a minor hiccup in my account and my rep. Jordan vandiver was able to fix everything and give me more insight on what was going on. Great communication with a great company!! Thanks for everything
Everything has been easy!
Everything has been easy!
Scott heck and Katelynn baker have been great
Absolute Liars
Absolute Liars, don't fall in the sales trap where they claim- no card processing fees, no monthly subscription fees, no charges from the company. but fact of the matter is if you take a Clover POS from them you might land up paying hundreds of dolors every month and an exorbitant card processing fees too. cherry on the cake is that if you tell them to terminate the contract they will charge you a minimum of couple thousand dollors before terminating the contract. on top of it you even have to return the POS machine to them. So you paid thousands and POS Machine is still theirs. Great Deal.Its't it?
Outstanding customer service
Outstanding customer service, we had trouble logging into our portal and Jordan Vandiver provided exceptional service and provided more information than requested. We appreciate the extra effort. Thank you!
I had the pleasure of speaking with…
I had the pleasure of speaking with Tabitha Brantley from Wholesale Payment, and I couldn't be happier with the service I received. She was incredibly professional, patient, knowledgeable, and went above and beyond to help me with everything I needed. She took the time to explain everything clearly, answered all of my questions, and made the entire process smooth and stress-free.
Good customer service is hard to find.
Adriana was very knowledgeable and had quick answers for me that helped me to look at my statements. She also was able to help with some technical stuff.
Tabitha with Whole Payments was…
Tabitha with Whole Payments was absolutely amazing! She truly listened to my situation and was so sincere and understanding. You could tell she genuinely wanted to help me through what I was going through. Her kindness, compassion, and willingness to help made such a difference. I’m very grateful for the excellent customer service she provided!
Terrible people to do business with
I am extremely disappointed with my experience with Wholesale Payments.
My business had an account with them, and after our relationship ended, I found myself dealing with a collection account that was reported to the credit bureaus. Despite my efforts to resolve the issue, I ultimately paid the balance in full simply to protect my personal credit and move forward.
As a small business owner, I believe companies should work with their customers to resolve disputes fairly and professionally. Instead, I felt that protecting my credit left me with little choice but to pay the balance.
The financial amount wasn't the biggest issue—it was the way the situation was handled and the impact it had on my personal credit.
I encourage other business owners to read the contract carefully, understand all cancellation terms and fees, and document every communication. My experience was frustrating, and I hope others have a better one than I did.
"Although I paid the balance in full, I am still waiting for confirmation that the credit reporting has been updated."
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