Wholesale Payments Reviews 

855
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 292 reviews, reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the exceptionally helpful staff and dedicated support agents for making account setups and daily business transitions remarkably smooth and efficient. Consumers consistently highlight the exceptional customer service quality, noting that representatives are always highly knowledgeable, professional, and quick to resolve any questions or operational concerns. Some reviewers were not happy with unexpected charges, cancellation fees, and issues regarding contract terms. A few people also mentioned significant difficulties with initial commitments, communication barriers, poor support responses, and challenges regarding extra billing amounts.

What people talk about most

Staff

Clients share profound satisfaction with the staff, frequently highlighting helpful, professional... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising knowledgeable support agents... See more

Service

Customers had positive experiences with service, frequently highlighting professional and helpful... See more

Payment

Reviewers mention ambiguous feedback about payment, with some consumers praising the professional treatment... See more

User experience

Users describe positive interactions with user experience, noting that staff members are helpful and make the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although wholesale wasn’t compatible with MADAM VIBEZ LLC. I must appreciate the Support Agent Ashley Martinez for taken the time to go through my case and explaining what went wrong and fixing it. S... See more

Rated 5 out of 5 stars

I HAVE HAD NOTHING BUT PROFFESSIONAL AND COURTESE TREATMENT SINCE SWITCHING TO WHOLSALE PAYMENTS. KATELYN BAKER AND SCOTT HECK HAVE BEEN ABLE TO ANSWER EVERY QUESTION AND ELIMINATE EVERY CONCERN. MY T... See more

Rated 5 out of 5 stars

Candace Cisneros called to welcome us to Wholesale Payments. She was very pleasant to talk to & seemed eager to help us however might we need. She followed up by sending me an email with informati... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5 STARS AND BEYOND! Tabitha Brantley at Wholesale Payments was absolutely outstanding! She made switching FAITH DRIVEN MARKETING's banking from Regions to Bank of America incredibly easy... See more


Company details

  1. Payment Service

Written by the company

Wholesale Payments is a one-stop payment processing company that provides low processing rates, cutting-edge technology, and excellent customer service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

855 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(855)

286 reviews in the last 12 months

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Rated 5 out of 5 stars

Ashley Martinez

Ashley Martinez was extremely helpful in resolving my issue with the wholesale payments processing system. She was professional, knowledgeable, patient, and made sure my concerns were fully addressed. She explained everything clearly and made the process much easier. I truly appreciate her excellent customer service and assistance!

21 August 2026
Unprompted review
Rated 1 out of 5 stars

I strongly recommend you do not do…

I strongly recommend you do not do business with this company we was a loyal customer for several years when we sold our business we have tried to cancel and they continue to charge us even after the said it was canceled I have turned them into BBB

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Professionalism Above Expectation

Monica St. Clair handled my question and concern by researching until she found the solution. I felt seen, heard and cared for by her professionalism. My business, Restorative Touch Therapy, has used Wholesale Payments as my processor for 2.5 years and highly recommend them!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and honest

Today I had I had a minor hiccup in my account and my rep. Jordan vandiver was able to fix everything and give me more insight on what was going on. Great communication with a great company!! Thanks for everything

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Absolute Liars

Absolute Liars, don't fall in the sales trap where they claim- no card processing fees, no monthly subscription fees, no charges from the company. but fact of the matter is if you take a Clover POS from them you might land up paying hundreds of dolors every month and an exorbitant card processing fees too. cherry on the cake is that if you tell them to terminate the contract they will charge you a minimum of couple thousand dollors before terminating the contract. on top of it you even have to return the POS machine to them. So you paid thousands and POS Machine is still theirs. Great Deal.Its't it?

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, we had trouble logging into our portal and Jordan Vandiver provided exceptional service and provided more information than requested. We appreciate the extra effort. Thank you!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of speaking with…

I had the pleasure of speaking with Tabitha Brantley from Wholesale Payment, and I couldn't be happier with the service I received. She was incredibly professional, patient, knowledgeable, and went above and beyond to help me with everything I needed. She took the time to explain everything clearly, answered all of my questions, and made the entire process smooth and stress-free.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Tabitha with Whole Payments was…

Tabitha with Whole Payments was absolutely amazing! She truly listened to my situation and was so sincere and understanding. You could tell she genuinely wanted to help me through what I was going through. Her kindness, compassion, and willingness to help made such a difference. I’m very grateful for the excellent customer service she provided!

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Terrible people to do business with

I am extremely disappointed with my experience with Wholesale Payments.

My business had an account with them, and after our relationship ended, I found myself dealing with a collection account that was reported to the credit bureaus. Despite my efforts to resolve the issue, I ultimately paid the balance in full simply to protect my personal credit and move forward.

As a small business owner, I believe companies should work with their customers to resolve disputes fairly and professionally. Instead, I felt that protecting my credit left me with little choice but to pay the balance.

The financial amount wasn't the biggest issue—it was the way the situation was handled and the impact it had on my personal credit.

I encourage other business owners to read the contract carefully, understand all cancellation terms and fees, and document every communication. My experience was frustrating, and I hope others have a better one than I did.
"Although I paid the balance in full, I am still waiting for confirmation that the credit reporting has been updated."

30 July 2026
Unprompted review

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