Whipmats Reviews 77

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the products to be of good quality, with some appreciating the fine leather and overall look once settled in the car. Several people were satisfied with the fit, describing it as "like a glove" and making their car look great. The delivery service was also noted as being on time and quick in many instances. However, some people were dissatisfied with the product, citing issues with the fit, quality, and appearance. Specific complaints included mats not fitting correctly, being creased upon arrival, and not matching advertised pictures. There were also concerns about the material not being genuine leather or feeling cheap. Additionally, some customers reported difficulties with the refund process, experiencing challenges in resolving issues related to defective or ill-fitting products.

What people talk about most

Product

Customers had ambiguous experiences with product quality and fit. While some reviewers were pleased with the... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the good quality, perfect fit,... See more

Delivery service

People report ambiguous experiences with delivery service. Some customers praise quick delivery, with items... See more

Refund

Consumers express significant dissatisfaction with the refund process. Many report that the company refuses... See more

Value for money

Reviewers mention ambiguous feedback about value for money. Some customers found the product to be worth the... See more

Based on these reviews

Rated 3 out of 5 stars

The quality is very good, fine leather and the mats that fit in perfect. However the sizing is a bit off. The front leather flooring doesn't quite fit either sode of the seat railing. Making it slight... See more

Rated 3 out of 5 stars

Mats were dispatched but took 7 days to arrive. They come tightly packaged screwed up and extremely creased, the guidance is to lay the out for 7 days to get rid of creases which I can’t see that hap... See more

Rated 4 out of 5 stars

Mats are good quality, and fit reasonably well, drivers mat needs sticking down with Velcro patches as it tends to move about a bit. Recommend fitting the mats loosely for a week or two to allow the m... See more

Rated 4 out of 5 stars

Seat Covers are good quality and arrived on time. The only down point was that there were no fitting instructions for the seat covers, so had to try and work out for myself, so rear seat covers don't... See more

Rated 4 out of 5 stars

I'm overall happy with the mats . The fit wasn't perfect but better than expected. They look good once they have settled in the car. More fixings were required for a more secure fit. I'm generally p... See more

Rated 4 out of 5 stars

There were some bad reviews but I thought I would give it a go. The mats came in a couple of weeks. They are not leather or certainly don't appear to be. They are a fair quality and wipe clean easily.... See more

Rated 4 out of 5 stars

having followed the installation video, I am still at a loss to understand what purpose the lozenge-shaped fixings are for. Their position high on the sides do not correspond to any feature on my 20... See more

Rated 4 out of 5 stars

Well made but width came up about 2cm short for a nice tight fit but are secure with fittings supplied and look. Nice

Rated 1 out of 5 stars

Made an error when ordering, emailed the company immediately, they refused to refund the £47 and said orders go into production as soon as they are ordered and paid for, the ones I ordered was £... See more

Rated 1 out of 5 stars

Mats are crap, avoid like the plague. Quality poor, fit where they hit. Shocking experience and now won't answer any emails. Before buying check online re company status and the sheer volume of poor... See more

Rated 1 out of 5 stars

Whipmats is scam company changing its address and owners weekly. You order from their glossy adverts across social media claiming to be uk company that manufacture their mats when in fact it’s a l... See more

Rated 1 out of 5 stars

Ordered mats for my qasqui and when they eventually arrived the drivers mat did not fit. The creases did not come out of the mats as promised. Despite numerous emails and various photographs they insi... See more

Rated 1 out of 5 stars

Avoid this company. Bought matts of them and didn’t fit on my car, I was chatting to someone on their Facebook messenger they were replying and asked me to leave a positive review till I sent them p... See more

Rated 1 out of 5 stars

SCAM MERCHANTS BE WARNED !!!!!!!!!!!! The escalation to a German debt collection agency with my previous problem with Whimats Ltd is that all I can say is that the entire company staff, incl... See more

Rated 1 out of 5 stars

Like so many others here, I purchased these mats in good faith and they turned out to be a poor fit and, trust me, the creases do not come out if you leave them in a warm room. I could slag this co... See more

Rated 1 out of 5 stars

The mats are well made but ill fitting, provided my car make, model and year and still the mats are loose and affect my acceleration and braking. They are nothing like the advertised pictures coming... See more

Rated 1 out of 5 stars

I orded some mats from this company gave the make amd model of my cat and the year then when had mats came they didn't fir they were short and didn't cover like the advertising stated was very disappo... See more

Rated 1 out of 5 stars

DON NOT BUY FROM THIS COMPANY If I could give nothing I would. MATS TOOK FOREVER TO ARRIVE AND IVE STILL NOT HAD MOST OF MY ORDER 4 weeks after placing it. The boot mat arrived damaged and creas... See more

Rated 1 out of 5 stars

These mats do not match the fit and quality of the advertised photographs. And therefore not fit for purpose, on contacting them in this regard they will only refund 40% - 50% if pushed. If a full... See more

Rated 5 out of 5 stars

I have a yellow stonic so i went with the black with blue stitching good quality easy to fit they send you a video on how to fit car looks nice inside now would recommend would use them again Ka... See more

Rated 5 out of 5 stars

At first when my mats arrived I was frustrated, they just did not fit, but looked good. I wrote, not sure what kind of response I would get. I was asked for photos and video and from there on the atte... See more

Rated 5 out of 5 stars

I love the mats they fit my s type perfectly well pleases arriving on time and well packaged.

Rated 5 out of 5 stars

My experience with the company was suspicious as a few days into the order the company web site was down and I could not track my order. Thinking I might have been scammed. But within a few days they... See more

Rated 5 out of 5 stars

They fit like a glove very impressive i was a little worried but they look great thankyou👍

Rated 5 out of 5 stars

I’m Still Waiting For My Back Mats.Im Waiting To Get Them Before I Fit The Front Ones But They Look Well Made,I’ll Give Another Review When I Get Back Ones And Fit Them.

Rated 5 out of 5 stars

Very good fit & service I tried to send Pic of mats fitted but your app don't accept pics

Rated 5 out of 5 stars

It’s really does make a difference to what it looked like before in any type of car Choose your stitching carefully because it changes the aspect completely Very easy to wipe clean it holds out... See more

Rated 2 out of 5 stars

The material feels cheap and very light - perhaps my perception was it would be heavier and of a more luxurious feel. The video advert shows a car which has had the mats professionally fitted however... See more

Rated 2 out of 5 stars

Placing the order and paying were the easy stages of my purchase. Initially quoted a reasonablt prompt delivery for customised mats for my Volvo XC90. Delivery was longer than provisionally... See more

Rated 2 out of 5 stars

Slow to respond. Front seat mats did not fit, provided photos and explanation - they still haven;t acknowledged the email. Plus, forget about the phone number they give - can never get through!

Rated 2 out of 5 stars

The accelerator pedal on my automatic transmission 2016 Skoda Yeti is floor hinged. Despite correctly inputting my car specification the mat supplied for the driver footwell is for all pedals dropping... See more

Rated 1 out of 5 stars

My friends bought mats from this company, and none of them fit. The company just made excuses through long email threads and offered a very small refund.

Rated 1 out of 5 stars

The car mats are nothing like the ads used on the website. They are flimsy and cheap. They don’t fit properly and don’t stay in place. I contacted the company and told it’s wear and tear, I’ve had the... See more

Rated 2 out of 5 stars

Found the mats very cheap looking and not a particularly good fit. They arrived in shrink wrap packaging causing them to be crumpled up. They say this is to prevent higher postage charges, personally... See more

Rated 1 out of 5 stars

Received carpets There not carpet material just plastic VERY DISAPPOINTED KEEP AWAY DONT BUY

Rated 1 out of 5 stars

The car mats were of good quality but were too big for my car - they came up under the pedals making it very hard to engage the clutch (manual transmission). I sent photos back to whipmats and receive... See more

Rated 1 out of 5 stars

I would select ZERO STARS, but CAN’T!! DO NOT BUY FROM THIS COMPANY, !!!!!!! The advertising sounds great, the product is rubbish… lightweight, cheaply made, PERMANENTLY CREASED. WORST STILL…Th... See more

Rated 1 out of 5 stars

Paid £99 for a complete set of mats for a Kadjar with a GT Line logo, what I got was a Renault logo which I never asked for and cheap looking mats. Delivery took weeks and was addressed from China. I... See more

Rated 1 out of 5 stars

The items sent to me, were of extremely, poor quality and full of holes. However, they refused to refund my money, in accordance with consumer protection act and as it is not, viable to sue, due to th... See more

Rated 1 out of 5 stars

This online purchase has proven to be a highly unsatisfactory experience. Upon receipt, the mats exhibited significant manufacturing defects, specifically in the stitching, which resulted in the mater... See more



Contact info

3.1

Average

TrustScore 3 out of 5

77 reviews

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Rated 1 out of 5 stars

I would give ZERO STARS

I would select ZERO STARS, but CAN’T!!
DO NOT BUY FROM THIS COMPANY, !!!!!!!
The advertising sounds great, the product is rubbish… lightweight, cheaply made, PERMANENTLY CREASED.
WORST STILL…The customer service is very Chinese-esque = NO REFUNDS

AVOID AT ALL COST!!!!!!!
Ps, I most certainly haven’t been paid for this review!! 😡😡😡😡😡

2 April 2026
Unprompted review
Rated 1 out of 5 stars

The car mats are nothing like the ads…

The car mats are nothing like the ads used on the website. They are flimsy and cheap. They don’t fit properly and don’t stay in place. I contacted the company and told it’s wear and tear, I’ve had them 11 weeks and they have been fitted for 8 weeks.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

Paid £99 for a complete set of mats for…

Paid £99 for a complete set of mats for a Kadjar with a GT Line logo, what I got was a Renault logo which I never asked for and cheap looking mats. Delivery took weeks and was addressed from China. I tried to contact this company without any success, I then emailed my bank to start a dispute and even they could not get in touch with them so my money was returned. I have now been contacted by an Alfie Jones who purports to be the owner of the company and have been threatened with debt collectors. I have told him they have never been fitted, have been supplied wrong and can be returned in the original packaging if they give me their details.On searching companies house Alfie Jones is not listed or connected to the company but two people from the Philippines are and they live in the Philippines. This company is not to be trusted, also one of the companies with company number 17102521 was only registered in March 2026.

5 March 2026
Unprompted review
Rated 4 out of 5 stars

Nice looking mats

Well made but width came up about 2cm short for a nice tight fit but are secure with fittings supplied and look. Nice

26 March 2026
Unprompted review
Rated 5 out of 5 stars

It’s really does make a difference to…

It’s really does make a difference to what it looked like before in any type of car
Choose your stitching carefully because it changes the aspect completely
Very easy to wipe clean it holds out after months and months
Is the second time on a set in the first set last very well after almost 1 year
It covers all the places and it holds up really well
I really recommend them, especially with a free gift available now

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid, and do not give in to their legal letters

Like so many others here, I purchased these mats in good faith and they turned out to be a poor fit and, trust me, the creases do not come out if you leave them in a warm room.
I could slag this company off in every direction, but the one thing I would like to warn you all about, is if you make a chargeback as I did, even when the credit card company finds in your favour, they will send you an email saying that your case was rejected, and divert to you to a payment platform saying that you should pay now before you incur any interest charges. I almost did this but then looked at the very bottom of the page to see that it was from Whipmats. They then sent nuisance emails for the next few months threatening you with all sorts including debt collectors when really they don’t have a leg to stand on.
I still use mine because they are good at collecting dirt and mud from your shoes, but they really are a terrible fit and mine arrived with huge BMW logos on, which I expressly asked them not to send.
Avoid, avoid avoid

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! Avoid
-bought a set, never arrived
-their website is now blocked too

18 March 2026
Unprompted review
Rated 4 out of 5 stars

A satisfied customer

I'm overall happy with the mats . The fit wasn't perfect but better than expected. They look good once they have settled in the car. More fixings were required for a more secure fit. I'm generally pleased with my purchase

31 March 2026
Unprompted review
Rated 5 out of 5 stars

After initially communication failure my experience with the company was good.My experience with the company was…

My experience with the company was suspicious as a few days into the order the company web site was down and I could not track my order. Thinking I might have been scammed. But within a few days they were back up and running . I believe the company is registered in the uk but Matt’s are possible made overseas. I received my Matt’s about three weeks after the order date. Matt’s were creased but soon flattened out in a warm room. The stitching, Matt’s and logo were well made and gave the car feel of luxury. They fitted well in the car and as muffed the road noise.

29 March 2026
Unprompted review
Rated 2 out of 5 stars

Found the mats very cheap looking and…

Found the mats very cheap looking and not a particularly good fit. They arrived in shrink wrap packaging causing them to be crumpled up. They say this is to prevent higher postage charges, personally I would rather pay the extra to get them arriving in a condition that I could fit them from the box, they say to leave them out of the packaging for a few days. Definitely not to the quality that is advertised.

21 March 2026
Unprompted review
Rated 1 out of 5 stars

DON NOT BUY FROM THIS COMPANY

DON NOT BUY FROM THIS COMPANY
If I could give nothing I would.
MATS TOOK FOREVER TO ARRIVE AND IVE STILL NOT HAD MOST OF MY ORDER 4 weeks after placing it.
The boot mat arrived damaged and creased to the point it is unusable. Customer service keep giving excuses after excuse with no refund or replacement absolutely a disgrace and a con DONT BUY FROM HERE YOU MAY AS WELL BURN YOUR MONEY

27 March 2026
Unprompted review

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