Whipmats Reviews 77

TrustScore 3 out of 5

3.1

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the products to be of good quality, with some appreciating the fine leather and overall look once settled in the car. Several people were satisfied with the fit, describing it as "like a glove" and making their car look great. The delivery service was also noted as being on time and quick in many instances. However, some people were dissatisfied with the product, citing issues with the fit, quality, and appearance. Specific complaints included mats not fitting correctly, being creased upon arrival, and not matching advertised pictures. There were also concerns about the material not being genuine leather or feeling cheap. Additionally, some customers reported difficulties with the refund process, experiencing challenges in resolving issues related to defective or ill-fitting products.

What people talk about most

Product

Customers had ambiguous experiences with product quality and fit. While some reviewers were pleased with the... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the good quality, perfect fit,... See more

Delivery service

People report ambiguous experiences with delivery service. Some customers praise quick delivery, with items... See more

Refund

Consumers express significant dissatisfaction with the refund process. Many report that the company refuses... See more

Value for money

Reviewers mention ambiguous feedback about value for money. Some customers found the product to be worth the... See more

Based on these reviews

Rated 3 out of 5 stars

The quality is very good, fine leather and the mats that fit in perfect. However the sizing is a bit off. The front leather flooring doesn't quite fit either sode of the seat railing. Making it slight... See more

Rated 3 out of 5 stars

Mats were dispatched but took 7 days to arrive. They come tightly packaged screwed up and extremely creased, the guidance is to lay the out for 7 days to get rid of creases which I can’t see that hap... See more

Rated 4 out of 5 stars

Mats are good quality, and fit reasonably well, drivers mat needs sticking down with Velcro patches as it tends to move about a bit. Recommend fitting the mats loosely for a week or two to allow the m... See more

Rated 4 out of 5 stars

Seat Covers are good quality and arrived on time. The only down point was that there were no fitting instructions for the seat covers, so had to try and work out for myself, so rear seat covers don't... See more

Rated 4 out of 5 stars

I'm overall happy with the mats . The fit wasn't perfect but better than expected. They look good once they have settled in the car. More fixings were required for a more secure fit. I'm generally p... See more

Rated 4 out of 5 stars

There were some bad reviews but I thought I would give it a go. The mats came in a couple of weeks. They are not leather or certainly don't appear to be. They are a fair quality and wipe clean easily.... See more

Rated 4 out of 5 stars

having followed the installation video, I am still at a loss to understand what purpose the lozenge-shaped fixings are for. Their position high on the sides do not correspond to any feature on my 20... See more

Rated 4 out of 5 stars

Well made but width came up about 2cm short for a nice tight fit but are secure with fittings supplied and look. Nice

Rated 1 out of 5 stars

Made an error when ordering, emailed the company immediately, they refused to refund the £47 and said orders go into production as soon as they are ordered and paid for, the ones I ordered was £... See more

Rated 1 out of 5 stars

Mats are crap, avoid like the plague. Quality poor, fit where they hit. Shocking experience and now won't answer any emails. Before buying check online re company status and the sheer volume of poor... See more

Rated 1 out of 5 stars

Whipmats is scam company changing its address and owners weekly. You order from their glossy adverts across social media claiming to be uk company that manufacture their mats when in fact it’s a l... See more

Rated 1 out of 5 stars

Ordered mats for my qasqui and when they eventually arrived the drivers mat did not fit. The creases did not come out of the mats as promised. Despite numerous emails and various photographs they insi... See more

Rated 1 out of 5 stars

Avoid this company. Bought matts of them and didn’t fit on my car, I was chatting to someone on their Facebook messenger they were replying and asked me to leave a positive review till I sent them p... See more

Rated 1 out of 5 stars

SCAM MERCHANTS BE WARNED !!!!!!!!!!!! The escalation to a German debt collection agency with my previous problem with Whimats Ltd is that all I can say is that the entire company staff, incl... See more

Rated 1 out of 5 stars

Like so many others here, I purchased these mats in good faith and they turned out to be a poor fit and, trust me, the creases do not come out if you leave them in a warm room. I could slag this co... See more

Rated 1 out of 5 stars

The mats are well made but ill fitting, provided my car make, model and year and still the mats are loose and affect my acceleration and braking. They are nothing like the advertised pictures coming... See more

Rated 1 out of 5 stars

I orded some mats from this company gave the make amd model of my cat and the year then when had mats came they didn't fir they were short and didn't cover like the advertising stated was very disappo... See more

Rated 1 out of 5 stars

DON NOT BUY FROM THIS COMPANY If I could give nothing I would. MATS TOOK FOREVER TO ARRIVE AND IVE STILL NOT HAD MOST OF MY ORDER 4 weeks after placing it. The boot mat arrived damaged and creas... See more

Rated 1 out of 5 stars

These mats do not match the fit and quality of the advertised photographs. And therefore not fit for purpose, on contacting them in this regard they will only refund 40% - 50% if pushed. If a full... See more

Rated 5 out of 5 stars

I have a yellow stonic so i went with the black with blue stitching good quality easy to fit they send you a video on how to fit car looks nice inside now would recommend would use them again Ka... See more

Rated 5 out of 5 stars

At first when my mats arrived I was frustrated, they just did not fit, but looked good. I wrote, not sure what kind of response I would get. I was asked for photos and video and from there on the atte... See more

Rated 5 out of 5 stars

I love the mats they fit my s type perfectly well pleases arriving on time and well packaged.

Rated 5 out of 5 stars

My experience with the company was suspicious as a few days into the order the company web site was down and I could not track my order. Thinking I might have been scammed. But within a few days they... See more

Rated 5 out of 5 stars

They fit like a glove very impressive i was a little worried but they look great thankyou👍

Rated 5 out of 5 stars

I’m Still Waiting For My Back Mats.Im Waiting To Get Them Before I Fit The Front Ones But They Look Well Made,I’ll Give Another Review When I Get Back Ones And Fit Them.

Rated 5 out of 5 stars

Very good fit & service I tried to send Pic of mats fitted but your app don't accept pics

Rated 5 out of 5 stars

It’s really does make a difference to what it looked like before in any type of car Choose your stitching carefully because it changes the aspect completely Very easy to wipe clean it holds out... See more

Rated 2 out of 5 stars

The material feels cheap and very light - perhaps my perception was it would be heavier and of a more luxurious feel. The video advert shows a car which has had the mats professionally fitted however... See more

Rated 2 out of 5 stars

Placing the order and paying were the easy stages of my purchase. Initially quoted a reasonablt prompt delivery for customised mats for my Volvo XC90. Delivery was longer than provisionally... See more

Rated 2 out of 5 stars

Slow to respond. Front seat mats did not fit, provided photos and explanation - they still haven;t acknowledged the email. Plus, forget about the phone number they give - can never get through!

Rated 2 out of 5 stars

The accelerator pedal on my automatic transmission 2016 Skoda Yeti is floor hinged. Despite correctly inputting my car specification the mat supplied for the driver footwell is for all pedals dropping... See more

Rated 1 out of 5 stars

My friends bought mats from this company, and none of them fit. The company just made excuses through long email threads and offered a very small refund.

Rated 1 out of 5 stars

The car mats are nothing like the ads used on the website. They are flimsy and cheap. They don’t fit properly and don’t stay in place. I contacted the company and told it’s wear and tear, I’ve had the... See more

Rated 2 out of 5 stars

Found the mats very cheap looking and not a particularly good fit. They arrived in shrink wrap packaging causing them to be crumpled up. They say this is to prevent higher postage charges, personally... See more

Rated 1 out of 5 stars

Received carpets There not carpet material just plastic VERY DISAPPOINTED KEEP AWAY DONT BUY

Rated 1 out of 5 stars

The car mats were of good quality but were too big for my car - they came up under the pedals making it very hard to engage the clutch (manual transmission). I sent photos back to whipmats and receive... See more

Rated 1 out of 5 stars

I would select ZERO STARS, but CAN’T!! DO NOT BUY FROM THIS COMPANY, !!!!!!! The advertising sounds great, the product is rubbish… lightweight, cheaply made, PERMANENTLY CREASED. WORST STILL…Th... See more

Rated 1 out of 5 stars

Paid £99 for a complete set of mats for a Kadjar with a GT Line logo, what I got was a Renault logo which I never asked for and cheap looking mats. Delivery took weeks and was addressed from China. I... See more

Rated 1 out of 5 stars

The items sent to me, were of extremely, poor quality and full of holes. However, they refused to refund my money, in accordance with consumer protection act and as it is not, viable to sue, due to th... See more

Rated 1 out of 5 stars

This online purchase has proven to be a highly unsatisfactory experience. Upon receipt, the mats exhibited significant manufacturing defects, specifically in the stitching, which resulted in the mater... See more



Contact info

3.1

Average

TrustScore 3 out of 5

77 reviews

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Rated 1 out of 5 stars

Mats are poor quality

Mats are crap, avoid like the plague.
Quality poor, fit where they hit. Shocking experience and now won't answer any emails. Before buying check online re company status and the sheer volume of poor reviews

6 April 2026
Unprompted review
Rated 4 out of 5 stars

Mats are good quality

Mats are good quality, and fit reasonably well, drivers mat needs sticking down with Velcro patches as it tends to move about a bit. Recommend fitting the mats loosely for a week or two to allow the mats to settle before fixing with the Velcro patches. These mats don’t clip into the oem carpet studs which would’ve been helpful, but overall an excellent product.

10 April 2026
Unprompted review
Rated 2 out of 5 stars

Very average quality

Placing the order and paying were the easy stages of my purchase.
Initially quoted a reasonablt prompt delivery for customised mats for my Volvo XC90.
Delivery was longer than provisionally scheduled but not too delayed and to be fair afyer queryingby email with the company i received a relatively prompt response with a scueduled delivery date.
Quality.....
Certainly not british made as suggested or even Italian. They have a distinctly asian/chinese feel to them. There are several loose threads ends. The fit for my vehicle is also rather poor as there as spots thqt tgese mats dont reach.
These is also the expectation that the buyer will simply velcro thslese mats into place.
Packaging....
Pqckaging was sufficient to protect during transit, however the method of folding to minimise packing and freight costs does mean tye mats arrive very crumpled and need several fays to adopt a more natural resting position. It does help to apply additional heat to speed this up.

All in all, for £60 to cover to front seat foot wells, this isnt too bad, but im not sure i would buy again.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Utter Garbage, steer clear.

The items sent to me, were of extremely, poor quality and full of holes. However, they refused to refund my money, in accordance with consumer protection act and as it is not, viable to sue, due to the expense and time involved, I have ended up, paying for rubbish

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a set of these mats for a van…

Ordered a set of these mats for a van when they arrived they certainly did not fit too small and cut in the wrong places After many photographs and emails that showed that they were totally incorrect they sent a second set which I just could not believe were exactly the same as the first set Especially after seeing from photographs that both sets were much too small After more photographs and numerous emails my money should have been refunded in full Just a very small amount was refunded so buyers please be aware

26 February 2026
Unprompted review
Rated 4 out of 5 stars

Seat Covers are good quality and…

Seat Covers are good quality and arrived on time. The only down point was that there were no fitting instructions for the seat covers, so had to try and work out for myself, so rear seat covers don't fit very well.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Made an error when ordering

Made an error when ordering, emailed the company immediately, they refused to refund the £47 and said orders go into production as soon as they are ordered and paid for, the ones I ordered was £ 59, total of £107 .
When the ordered arrived rhe double layered mats were mot the same colour as the custome
made one, a.very expensive e purchased would have been better ordering from Tumu
Be careful not to make an error as this company will not fix the issue for you, shop around not the same as the pictures ion their website
Agnes Quinn

27 March 2026
Unprompted review
Rated 3 out of 5 stars

Mats were dispatched but took 7 days to…

Mats were dispatched but took 7 days to arrive. They come tightly packaged screwed up and extremely creased, the guidance is to lay the out for 7 days to get rid of creases which I can’t see that happening, the mat coverings feel ok but it seems like cheap foam material underneath definitely not to the quality you’d expect for the price.
Wouldn’t recommend buying, and they don’t look great and still creased. If you’re going to buy look at real customers photos first you’ll notice creases on their mats. Overall they are ok but not worth the cost and I wouldn’t say they are quality mats but more overpriced budget mats

4 April 2026
Unprompted review
Rated 1 out of 5 stars

I cannot stress how poor Customer…

I cannot stress how poor Customer service is , the quality of these mats is awful, thin fake leather badly stitched and shocking colours. My complaint was met with a number of e mails demanding photos of the fit which was not relevant to the issue. Point blank refusal to help, offering a partial refund starting with 10% rising to 50%. I despair, waste of £100.

4 April 2026
Unprompted review
Rated 4 out of 5 stars

installation video: purpose of fittings

having followed the installation video, I am still at a loss to understand what purpose the lozenge-shaped fixings are for.
Their position high on the sides do not correspond to any feature on my 2022 Hyundai Kona hybrid.
The mats fit well enough just using the velcro pads, but I am concerned they may slip over time.

3 April 2026
Unprompted review
Rated 4 out of 5 stars

An honest feedback

There were some bad reviews but I thought I would give it a go. The mats came in a couple of weeks. They are not leather or certainly don't appear to be. They are a fair quality and wipe clean easily. They fit quite well but take a bit of fiddling with to get right. They look good though and I think they will be quite hard wearing. I would say they are worth the money and look good. I am pleased with my purchase.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor product

This online purchase has proven to be a highly unsatisfactory experience. Upon receipt, the mats exhibited significant manufacturing defects, specifically in the stitching, which resulted in the material separating. Despite numerous attempts to resolve this issue through multiple photographs and over 30 emails, the promised replacement set has yet to be delivered. Both the product quality and the customer service provided have been exceptionally poor, and I strongly advise against purchasing these items.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer care excellence!

At first when my mats arrived I was frustrated, they just did not fit, but looked good. I wrote, not sure what kind of response I would get. I was asked for photos and video and from there on the attention I rec’d was first class. New mats on the way, no quibble, no return mats to help put you off or cost. New mats arrived soon after, fitted fine and look great! The attitude of customer care was simply outstanding!

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Well they have changed names to try and…

Well they have changed names to try and hide their terrible feedback, now called whipmats.com not .co.uk
You are most likely reading this because you have already bought them and looking for some recourse, firstly if you have not yet already, contact your bank and start a charge back, once you are paid back by your bank ignore the BS emails from whipmats about debt collectors there is nothing they can do at all. they are 100% liars and will say anything to avoid refunding you. how they are legally allowed to still operate in the UK is beyond me.
when you see adverts on social media, help others by posting on their adverts how crap they are and to read the reviews here first before ordering so at least some people dont get scammed.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Fake Advertisement

Avoid this company. Bought matts of them and didn’t fit on my car, I was chatting to someone on their Facebook messenger they were replying and asked me to leave a positive review till I sent them picture of my Matt not fitting then they ignored me. I emailed and didn’t get any reply of their customer services.

Also when you order they don’t send you tracking number and information, you wouldn’t know what couriers will be delivering. Their website will show you the tracking but doesn’t give much information and tracking number

30 March 2026
Unprompted review
Rated 3 out of 5 stars

The quality is very good

The quality is very good, fine leather and the mats that fit in perfect. However the sizing is a bit off. The front leather flooring doesn't quite fit either sode of the seat railing. Making it slightly warp. Had to purchase extra double sided sticky velcro to ensure it stays down.

1 February 2026
Unprompted review

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