Had a query evening before buying query answered early am. by 'simon' he sorted everything at the speed of light order placed same day delivered 2 days later. Very pleased with bins. Using them to ad... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Communication. I emailed as concerned if not home for delivery. I had an email and phone call straight back. A text and phone call then from delivery driver on the day. They did communication and the... See more
Company replied
2nd replacement bin lid. Bought cheapest available previously, busted in 3 years due to UV damage. This one is a proper job.
Company replied
Nice bins deliveries was very quick and easy. Delivery driver was very kind he called me I was at work ,and I asked him to ring my neighbour and they let him in and he left the bin in the passage for... See more
Company replied
Company details
- Waste Management Service
- Construction Equipment Supplier
- Construction Material Wholesaler
- Office Supply Store
- Office Supply Wholesaler
- School Supply Store
About Wheelie Bins
Written by the company
www.wheeliebins.co.uk is the home of wheeliebins. We have everything from your council standard sized 240 litre wheelie bin up to the large 4 wheeled 1100 litre wheelie bin all with our best price guaranteed promise.
Smaller quantities of bins are despatched on a next working day delivery, larger quantities, 4 wheeled bins and any adaptions may take a day or two longer to get to you. However you can always use the live chat, email or give us a call to get an ETA.
Wheelie bins is part of the established Jaydee Living Ltd group which was established in 2006 and has many thousands of happy customers. We have supplied the likes SSE, Cambridge University and Apple to name just a few.
What really sets us apart though is our customer service and product experience. All of our team have been with us at least 5 years and have a great understanding of all our wheelie bin and which products would be most suitable for you.
Shop By Wheelie Bin Size
Contact info
Unit 2 , GL51 9LT, Cheltenham, United Kingdom
- 01684 292727
- sales@wheeliebins.co.uk
- wheeliebins.co.uk
4.7
Excellent
289 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Wheelie Bins
Hi,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Fast and efficient delivery of product
Fast and efficient delivery of product. Product good quality
20 May 2024
Reply from Wheelie Bins
Hi Linda
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Not as advertised
What was delivered wasn't the same as the pictures on their website.
I expected to receive what was advertised.
20 May 2024
Reply from Wheelie Bins
Hi John
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
I am sorry to hear you didn't receive the same as the website pictures, I will raise this issue with our team to review. I am sorry we have not addressed the issue before, we were unaware until we saw this review. Could you possibly let me know what the differences were?
Thank you again
Happy with my green and black bins-they…
Happy with my green and black bins-they seem solid with large solid wheels. Only didn’t warn me about delivery on the day so left them in front garden!
30 April 2024
Reply from Wheelie Bins
Hi Rachael
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Reply from Wheelie Bins
Hi Lynda
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Reply from Wheelie Bins
Hi Jack
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Reply from Wheelie Bins
Hi Leonard
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Reply from Wheelie Bins
Hi
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service. We are sorry to hear that you have not received your item. This appeared to get lost in transit to you and has been redispatched and is showing as delivered.
I apologise if the bin took longer than you had expected and please accept our apologies for the delay. Thank you again for your custom and if you need to discuss this further you can contact us via live chat or email.
Great service
Great service, speedy delivery, good quality bins. My 3rd purchase. I bought 2 bins a while back. I highly recommend this Company.
8 April 2024
Reply from Wheelie Bins
Hi Marruhk
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Reply from Wheelie Bins
Hi
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service. We are sorry to hear that you have not received your item.
You had placed your order late on Tuesday evening and your order was processed on Wednesday morning, however the fitting of a lock added an additional lead time which we do mention on our website. I apologise if you had not seen this.
You had been contacting us before the review to try and get an update on the order which was still in the delivery timeframe on the website. We also provided a tracking link for you to track the bin.
I apologise if the bin took longer than you had expected and can see from the tracking the bin has been delivered. Thank you again for your custom and if you need to discuss this further you can contact us via live chat or email.
It was delivered on time and was as…
It was delivered on time and was as described. One star lost because of the outrageous postal cost.
22 March 2024
Reply from Wheelie Bins
Hi Gordon
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
We try and be honest with our delivery fees and this is genuinely the cost of shipping the wheelie bin. These bins can't be shipped with DPD, Evri etc... due to their size. We guarantee to have the lowest price available as standard.
Thank you again
Reply from Wheelie Bins
Hi Patricia
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Such a simple transaction
Such a simple transaction
Very quick to respond to any queries and the cheapest I could find
18 March 2024
Reply from Wheelie Bins
Hi Daisy
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Reply from Wheelie Bins
Hi Eileen
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Ordered a week ago, no delivery or communication!
Which I had bought elsewhere... Been a week and no delivery or communication. Wish I had bought elsewhere!
26 February 2024
Reply from Wheelie Bins
Hi Miles,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service. We are sorry to hear that you have not received your item.
You had placed your order on Monday Morning and your order was processed for dispatch around an hour later with XDP. This is the first time we have been made aware that you do not have your order. If you had notified us we would have looked into what had happened and resolved it.
We will now launch an investigation into why you do not have your order and we will respond to you privately. If you do receive your order between now and then please let us know.
Thank you again for your custom and if you need to discuss this further you can contact us via live chat or email.
Reply from Wheelie Bins
Hi Catherine
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Reply from Wheelie Bins
Hi Kim
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Fast delivery and quality product.
Fast delivery and quality product.
Delivery driver phoned up to ask if he was in the right place and where to leave them rather than just not deliver.
Had a problem with the wheels - top tip do NOT try putting the wheels together before threading through the bottom of the wheelie bin. If you do this they won't come apart. Anyway Adam at the factory sent me a video of how to overcome this - very helpful .
22 January 2024
Reply from Wheelie Bins
Hi,
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service. I will make sure to pass on your comments to Adam who will be happy to hear he was helpful!
Thank you again
Reply from Wheelie Bins
Hi Ian
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service.
Thank you again
Excellent product
Excellent product, needed just a bit more information about delivery schedule
15 January 2024
Reply from Wheelie Bins
Hi Ray
Thank you for your review, as a small family business we appreciate every review as it helps us to grow and improve our customer service. I can see we updated the tracking to your account when it was dispatched which would allow you to follow the order clearly. I can also see you had emailed asking for information to which our customer service team had replied letting you know it was out for delivery that day.
I hope this information helped and we will do our best to improve the information we provide to our customers
Thank you again
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