Welldoing.org Reviews 213

TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

An update on my previous 5 star review posted earlier below. Our family member, who has been having a hard time lately, has been helped enormously by the amazing life coach and therapist we were match... See more

Company replied

Rated 5 out of 5 stars

Welldoing.org is a good quality directory for therapists and a really valuable place for clients to find therapists. It is lively and keeps up to date with so many current issues for us all. Its appro... See more

Company replied

Rated 1 out of 5 stars

Payment link is not working for referral service which is expensive. No contact number or help links. If they have not interest in properly facilitating their referrals, then how can anyone trust the... See more

Company replied

Rated 1 out of 5 stars

Awful experience. Terrible booking system and a customer service team that just don’t bother getting back to you. With a title “well being” and the purpose of this site they have a hell of a lot of wo... See more

Company replied

Company details

  1. Mental Health Service

Written by the company

Find a therapist online! Our UK directory of therapists has counsellors from all over the country. Get help with anxiety, depression, stress and more.


Contact info

3.5

Average

TrustScore 3.5 out of 5

213 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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3.5

All reviews

(213)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Onboarding A Smooth Experience

So the onboarding experience went extremely smoothly with no issues. I have attended a Workshop for Counsellors via Welldoing.org which was excellent. Hopefully, clients start to come through soon.

30 May 2024
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Reply from Welldoing.org

Hello Victoria Thank you so much for this generous Trustpilot review. We really appreciate it. Perhaps we will see you at one of our CPD online events soon? All the best, Louise

Rated 5 out of 5 stars

The platform is a lot more…

The platform is a lot more user-friendly than many others, giving either really simple filters to choose from (such as male VS female therapist) or very specific (such as 'schema-therapy').

Picking a therapist is already a very daunting process, but I'd recommend welldoing.org to anyone, any-day, who is searching for a therapist!

16 May 2024
Unprompted review
Rated 4 out of 5 stars

A positive step forward in joining.

Would have been 5 but I joined when some of the extras on offer that I would have been happy to pay for were being discontinued…
Overall a very positive experience and still a lot to get through in terms of support offered and also things to be involved with.

2 April 2024
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Reply from Welldoing.org

Hello George, Many thanks for this lovely Trustpilot review. Stay in touch with us, Best wishes Louise

Rated 5 out of 5 stars

Very Supportive and user friendly

I've been with wellbeing.org for nearly a year now. I've find the website and interface easy to use, the CPD offered is great also. I've also found the support from them really helpful, it genuinely feels that they have wanted to get to know me as a therapist and that personal touch is something I really value.

24 April 2024
Unprompted review
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Reply from Welldoing.org

Hello Matt, Many thanks for this lovely Trustpilot review. Stay in touch with us, Best wishes Louise

Rated 4 out of 5 stars

congrats

I have been with Welldoing.org as a therapist pretty much since they started. I had to reduce my workload, so eventually jumped off the membership, but still keep in touch via their cpd events, most of which have been very very interesting and useful. I still see clients that I found through welldoing originally. I remember feeling that it was the most reliable way to advertise back when I engaged with three or four different platforms, because the clients were all committed to find help. It was also a lot more user-friendly than other platforms in terms of putting the information out there. The reason why I'm giving you four stars, which I have discussed with you, is the black and white element of the membership with nothing in between for those of us who no longer need to advertise for whatever reason. Good luck to you and all the best for the future x

11 April 2024
Unprompted review
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Reply from Welldoing.org

Hello Maria, Many thanks for this lovely Trustpilot review. Stay in touch with us, our new platform should be more suitable to your practice. Best wishes Louise

Rated 5 out of 5 stars

A new therapist to the Welldoing Platform

As a therapist the Welldoing platform was easy to join. I love the booking in system and payment system. I was surprised to be matched with a client within the first week of joining but I know it won't always be like that. I found the customer service via email very helpful, welcoming and informative. It is still early days but so far so good!

2 April 2024
Unprompted review
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Reply from Welldoing.org

Hello Fiona, Many thanks for this lovely Trustpilot review. Stay in touch with us, Best wishes Louise

Rated 5 out of 5 stars

One of the best

As a new therapist I'm trying lots of different platforms to advertise my practice. I have to say that I've found Welldoing to be one of the best, in terms of client contacts and added value. I've got two long term clients who came from the site and have had other enquiries. I really appreciate the free CPD and social opportunities with other therapists. Thanks for a brilliant service Welldoing.

26 March 2024
Unprompted review
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Reply from Welldoing.org

Thanks so much Ali for this great review. We are so pleased that you feel Welldoing is providing clients and other means of support, like CPD and peer support. All the best, Louise

Rated 4 out of 5 stars

Great CPD sessions and personalised…

Great CPD sessions and personalised advice from Alice and Louise.

I have had one client from the platform so far and my profile has been active for a couple of months, I do hope for more of course, that’s the whole reason I am there.

8 January 2024
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Reply from Welldoing.org

Thanks so much for the lovely review! We hope to bring you more clients soon.

Rated 5 out of 5 stars

Such an amazing team

Such an amazing team. So kind and attentive. Really great to work with. Thank you Alice/Louise and all of you.
I am so very grateful.

1 February 2024
Unprompted review
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Reply from Welldoing.org

Thanks for this lovely review! Louise

Rated 2 out of 5 stars

I was not replied to my email even I…

I was not replied to my email even I have send my email with my question 3 times . I do not see this as a good customer service since I pay for there services. Yet there was no number to call to ask questions.

22 December 2023
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Reply from Welldoing.org

Hello We are sorry to get this review. We do not have emails from this address, other than a request to join our peer support support group, so we have not been able to get to the bottom of this problem. Please email me louisechunn@welldoing.org or alicemcgurran@welldoing.org so we can be of help to you. Best wishes, Louise

Rated 1 out of 5 stars

I tried to book with a therapist

I tried to book with a therapist, the original email said they would be in touch in 48 hours, I am still waiting. I contacted Welldoing and they have not replied either. I am very disappointed as I was at nearly crisis point and needed help. luckily i have found a therapist through another company and have been progressing well.

16 December 2023
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Reply from Welldoing.org

Hello, We are very sorry that you feel let down by Welldoing. We have no record of an email from you. We are glad to hear that you have found a therapist with whom you are working, and wish you all the best, Louise

Rated 4 out of 5 stars

Supportive Therapy Experience

I think it is a really great therapist site, the meet the therapist is a very supportive way of encouraging new clients. Sadly I haven't had any connections made, which is the only downside to the site so far.

27 October 2023
Rated 5 out of 5 stars

It was easy to set up and good advice…

It was easy to set up and good advice on how to set up a profile. I think it's a UK based, run by UK psychotherapists (or at least in collaboration with them) and not American insurance companies with their commercialization of the service and with the sole focus of making money. I don't object to money making aspect of those type services but if it's not safe for the clients, then money can't justify it.

5 September 2023
Rated 1 out of 5 stars

Disappointing

I'm sorry to say this was a disappointing experience. As a member of other directories I am able to gather some data from them regarding the number of times my profile's been seen, or quantify the results with client leads or bookings. With Wellbeing I didn't have either so it was impossible to assess it's effectiveness. I consequently only stayed a month, so perhaps not long enough, however with the three other directories I'm with I had achieved some element of a result in that time. Combined with the upfront cost, it wasn't worth pursuing for me.

10 September 2023
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Reply from Welldoing.org

Hello Thea, We are sorry to hear that you were disappointed with the Welldoing service. We would agree that one month is not quite enough to see whether you would have prospered with us, and we would welcome you back at any time. With best wishes, Louise

Rated 1 out of 5 stars

I haven't received a single client…

I haven't received a single client message in the month I registered with welldoing. I work remotely and I'm also registered on 2 other directory pages, which have worked out much better for me. I also find the welldoing website not easy to navigate and not very nice to look at. It didn't work for me at all and was wasted money.

20 September 2023
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Reply from Welldoing.org

Hello Carla, We are sorry to hear that you were disappointed with the Welldoing service. We don't believe one month is quite enough to see whether you would have prospered with us, and we would welcome you back at any time. With best wishes, Louise

Rated 1 out of 5 stars

Referral

Made a membership payment,
without receiving any referral.

11 September 2023
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Reply from Welldoing.org

Hello Aziz, We are of course disappointed by this review on Trustpilot. You were a member of Welldoing for less than two months which we feel is a very short time to make a decision on our use to your as a therapist. We have spent nearly 10 years building a community of 1000 practitioners, all of them members of well-respected professional bodies. We support them with free CPD (which would costs £100s) plus fortnightly peer support. Our newsletter, social media and digital advertising spreads words of us through the UK where we are highly rated. We charge a verification fee so that we can be sure that every practitioner is a valid professional -- only once we have done that do we take the first month's payment. Most therapists want to be on a platform that excludes people who are not fully trained.
Wishing you all the best in your practice,
Louise

Rated 4 out of 5 stars

Seems like a great platform

Seems like a great platform. Love the ability for clients to pay and book online. Also offers fantastic cpd to it's members. I haven't had any clients from this platform yes so only reason for 4 stars

24 August 2023

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