Weight Watchers Reviews 3,233

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,986 reviews, reviewers had a great experience with this company. Customers are very pleased with the results they are achieving and find the program to be flexible and effective, especially with the guidance from practitioners and nutrition counselors. Many appreciate the helpfulness and professionalism of the staff, including care coordinators and dietitians, who make the process easy and supportive. The app is often described as sophisticated, user-friendly, and helpful for tracking food intake and other health metrics, with a wide variety of services and recipes available. However, some people experienced issues with the app, noting it can be slow, difficult to navigate, or prone to glitches after updates, making it unpleasant to use. There were also concerns about the availability of clinicians, the inability to switch them, and the lack of in-person meetings, which some felt diminished the community aspect of the program.

What people talk about most

User experience

Reviewers highlight ambiguous aspects of user experience, with many finding the program and app to be... See more

Staff

People report positive experiences with staff, highlighting the helpfulness and guidance received from... See more

Application

Customers had ambiguous experiences with the app, with many finding it sophisticated, easy to use, and... See more

Product

Consumers find the product to be ambiguous, with some expressing satisfaction with the results and the... See more

Service

Customers consistently note ambiguous experiences with service, with some praising the quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The plan works, but it works slowwwwwwwly. It's not a one-and-done plan, but something you can live with. The app gives enough endorphin promoting feedback to keep motivation up, and for those who lik... See more

Company replied

Rated 4 out of 5 stars

This is my 3rd time actively participating in a Weight Watchers program. This go round the app is so sophisticated and easy to use. The volume of services and recipes available is amazing. I've also u... See more

Company replied

Rated 4 out of 5 stars

I was very happy in the beginning with the communication of my staff. But once I got started on my medicine, the communication really stopped. I dont check into the app very often, so I think I wa... See more

Company replied

Rated 4 out of 5 stars

The Weight Watchers program is based on science and makes changes based on new findings. The in person meetings are dependent on the quality of the leader, which is variable. There are many fewer meet... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Rated 5 out of 5 stars

Love the app

Love the app! So user friendly and has a lot of features.

24 May 2026
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Reply from Weight Watchers

We're happy you love the app! Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

The virtual and in person meetings and…

The virtual and in person meetings and the flexibility of the program! Also the adding of the different programs.

24 May 2026
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Reply from Weight Watchers

We're so glad you appreciate our flexible meetings and the variety of programs we offer. Thank you for your wonderful feedback!

Rated 3 out of 5 stars

I have great faith in the program… a very good program

I have great faith in the program because it is worked for me in the past, however, it is just not quite as engaging as it used to be, and I feel like in the meetings both online and in person I’m not getting the right information. The meetings are doing great for dealing with emotions and mental state, but I would like more science around the food that I’m eating and what can help me… Especially post menopause

The in person meetings are a little bit of a bummer now because there does not seem to be any new people joining and I would really like to see that shift so that we have new members coming in to the in person meetings as I think they are very helpful

24 May 2026
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Reply from Weight Watchers

We appreciate you sharing your valuable feedback. It's great to hear the program has been helpful previously. We recognize your desire for more scientific information regarding food, especially post-menopause, and more engaging meetings with new members. We are reviewing these points to enhance our offerings.

Rated 5 out of 5 stars

The support through WW

The support through WW, groups, communication and all that the app has is amazing.

17 May 2026
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Reply from Weight Watchers

We're so glad you find our support, groups, and app amazing! Thank you for your feedback.

Rated 4 out of 5 stars

Awesome App

The weight watchers app is very helpful. It has helped me in my journey to become more healthy. I enjoy using the app to track my food intake as well as cups of water. Tracking my activity has helped me lose weight and maintain a healthier lifestyle. The app and program assist me daily.

17 May 2026
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Reply from Weight Watchers

We're happy to hear our app is very helpful on your health journey! It's great that tracking food, water, and activity assists you daily in maintaining a healthier lifestyle.

Rated 5 out of 5 stars

Leaders listen

Leaders listen, share knowledge and wisdom. One of the best parts of my week.

17 May 2026
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Reply from Weight Watchers

We're so glad our leaders share knowledge and wisdom. We appreciate your kind words!

Rated 5 out of 5 stars

I really enjoy the in person meetings…

I really enjoy the in person meetings but i also attend the virtual meetings online.

24 May 2026
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Reply from Weight Watchers

We are so glad you enjoy both our in-person and virtual meetings. We appreciate your positive feedback!

Rated 4 out of 5 stars

I truly miss the availability of in…

I truly miss the availability of in person meetings. While the app and virtual meetings are ok they can’t replace the community that was lost. While you are a business I think the small loss from rural in person meetings could be offset by the growth in membership

17 May 2026
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Reply from Weight Watchers

We appreciate your feedback regarding in-person meetings and the sense of community. We understand your perspective and are always evaluating how to best serve our members.

Rated 5 out of 5 stars

I’m on a GLP

I’m on a GLP. I love tracking macros.
The workshops are amazing.
I’ve never felt better about WW.
I love the app.

24 May 2026
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Reply from Weight Watchers

We're so glad you're loving the program, tracking macros, and finding our workshops amazing! Thank you for your wonderful feedback.

Rated 4 out of 5 stars

I like the new app

I like the new app. I really like the vacation mode! I was on vacation when it was rolled out. I do wish we can see the point value at a first glance instead of opening up the actual food.

17 May 2026
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Reply from Weight Watchers

We're glad you like the new app and vacation mode! We appreciate your feedback about seeing point values more easily. We'll consider this for future updates.

Rated 5 out of 5 stars

I am new to the program

I am new to the program. It has changes since I was once in it. I need a little help.

24 May 2026
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Reply from Weight Watchers

We appreciate you reaching out. We're here to help you navigate the program's updates.

Rated 4 out of 5 stars

Enjoy the workshops and cooking…

Enjoy the workshops and cooking workshops. I feel WW is focusing more on the meds and less on the way WW has always worked. I will say I like how you share more of the science.
The app is okay, but every time you update something,something else goes wrong. I understand there will be issues, I am a old program so I do understand, I feel you want it out before you have time to make sure it will work on all platforms.
Also you want us to go to the studio, which is great if they would have better times, I would attend.

24 May 2026
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Reply from Weight Watchers

We appreciate your feedback regarding our workshops and the science-based approach. We're actively working to improve our app's stability across all platforms. We also recognize the need for more convenient studio times and will consider this as we plan future schedules.

Rated 5 out of 5 stars

Customer service is a priority

Customer service is a priority. I signed up as a virtual participant and attended an in person workshop.
Chat is a helpful tool with quick response times.
Videos are extremely helpful and motivating.

17 May 2026
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Reply from Weight Watchers

We're so glad to hear our customer service is a priority for you, and that you found our chat tool helpful. It's wonderful that our videos are motivating!

Rated 5 out of 5 stars

Great program and app is outstanding

Great program and app is outstanding. All the tools are in the app and are so helpful. In person workshops are gold -nothing tops that. Virtual workshops are great too and add a lot of value. All in all WW is the program to choose.

17 May 2026
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Reply from Weight Watchers

We're so glad to hear you find our program and app outstanding, with all the tools being helpful. It's wonderful that you value both in-person and virtual workshops. Thank you for your positive feedback!

Rated 5 out of 5 stars

I think it helps me to stay on track…

I think it helps me to stay on track with my weight loss journey and to help others as well. I get a lot of help from the meetings. I am disappointed that a lot of the meetings are closing.

24 May 2026
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Reply from Weight Watchers

We are so glad our meetings help your weight loss journey. We understand your disappointment regarding meeting closures and appreciate your valuable feedback.

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