Weight Watchers Reviews 

3,930
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 3,650 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and knowledgeable support [R6-S1, R13-S1, R32-S3, R39-S3, R43-S1]. Many find the program effective for weight loss and health management, appreciating its comprehensive tools and education [R10-S5, R14-S1, R27-S2, R34-S1, R44-S2]. In-person meetings are also valued for fostering community, accountability, and personal interaction [R3-S4, R14-S2, R15-S1, R25-S2, R42-S1]. However, some people were dissatisfied with frequent app updates, navigation difficulties, and occasional malfunctions [R3-S3, R11-S4, R20-S4, R49-S1, R50-S3]. Others noted challenges with medication effectiveness, point system clarity, and changes to in-person meeting availability [R1-S1, R8-S1, R10-S3, R2-S2, R9-S3].

What people talk about most

User experience

People report ambiguous experiences with user experience, with some finding the app easy to use for tracking... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and support from... See more

Product

Customers had ambiguous experiences with the product, with some expressing satisfaction with features like... See more

Application

Reviewers mention ambiguous feedback about the app, with many praising its ease of use, helpful tools, and... See more

Service

Users describe ambiguous interactions with service, with many praising the support received from meetings,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have recently had major medical isdues with my father and not entering my meals. It took too long to get meds after i started whdn meds were not approved by my insurance anyway. The injections have... See more

Company replied

Rated 4 out of 5 stars

Meetings have always been what keeps me on or very near the path to getting healthy. I'm fortunate to have in person meetings close by. Ways that WW could improve: Allow those who reached lifetime... See more

Company replied

Rated 4 out of 5 stars

On the whole, I like Weight Watchers, most especially the in-person meetings. The interaction with everyone at the meeting gives me more accountability, more great ideas, and the ability to talk to fo... See more

Company replied

Rated 4 out of 5 stars

So far, since rejoining the newer, more tailored WW plans, specifically on the Med plan, it has been a great relaunch health experience for me. Monthly membership cost is not the most reasonably pr... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

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4.0

All reviews

(3,930)

3,769 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have an account with them & cancelled…

I have an account with them & cancelled but they are still trying everyday to take money out of my account. I will never go with this company again.

1 July 2026
Unprompted review
Weight Watchers logo

Reply from Weight Watchers

We are sorry for any frustration regarding your membership. Please keep in mind that when you signed up, you agreed to a long-term commitment plan for a lower monthly rate, and per our terms and conditions, these plans can only be terminated at the end of the agreed-upon period. Our pricing structure and commitment terms are disclosed during the sign-up process to ensure transparency. We must uphold our policies fairly for all members and apologize for any inconvenience this causes.

Rated 5 out of 5 stars

Love the support

Love the support. Progress not perfection!

28 June 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear you appreciate our support. We truly value your positive feedback!

Rated 5 out of 5 stars

Helpful Info right at my Fingertips

WW gives me useful information on my app and I can contact a care team member easily online if I need help.

3 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear you find the information on the app useful and that our care team is easily accessible online when you need help!

Rated 5 out of 5 stars

I lost 50 lbs

I lost 50 lbs. the WW app is very helpful and easy.

5 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear about your success and that our app was helpful!

Rated 5 out of 5 stars

Weight watchers are so supportive

Weight watchers are so supportive. Whether it’s at an in person meeting or using the app and participating in online meetings & activities, everyone has a story to tell & how involved you want to be is totally up to you!! I recommend giving it a shot.

28 June 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear you find our community supportive, whether in person or through our app and online activities! It's great that you appreciate the diverse stories and the flexibility to engage at your own pace. Thank you for recommending us!

Rated 2 out of 5 stars

I'm very frustrated with the medical…

I'm very frustrated with the medical part of this. It went great until I was perscribed the medication. I asked to pick it up and now the order can't be found by Walmart and I'm not getting any help fast! WW assistance is responding but it still isn't good enough to get my medication. I keep getting passed from one company to another. No one wants to take responsibility.

28 June 2026
Weight Watchers logo

Reply from Weight Watchers

We are truly sorry to hear about the frustrating experience you've had with your medication and the difficulty in getting assistance. We understand how important it is to receive timely support. Your feedback is important as we review our processes to prevent this from happening again.

Rated 5 out of 5 stars

It made me realize how many points…

It made me realize how many points certain foods are and what foods are a few points!

5 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear that our system has helped you understand the point values of different foods! Thank you for sharing your positive experience.

Rated 3 out of 5 stars

Too much focus on GLP-1’s

Too much focus on GLP-1’ and not enough on those of us still trying to do it in our own. The weekly emails seem to be GLP-1 focused.

5 July 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate your feedback and understand your concern about the focus of our recent communications. We are actively working to broaden our content to support all our members effectively.

Rated 5 out of 5 stars

Tracking my food is always a game…

Tracking my food is always a game changer for losing weight. The zWW app is the best for doing this and helping me along

28 June 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear that tracking your food with our app is making such a positive difference in your weight loss journey! Thank you for sharing your experience.

Rated 5 out of 5 stars

At Goal Weight, and loving it!

I have lost over 240 pounds and I've been at a healthy BMI for over a year. I use all of the supports available through the program. They are so many options for your success.

4 July 2026
Weight Watchers logo

Reply from Weight Watchers

We are so happy to hear about your incredible success and dedication to your health journey! It's wonderful that our program's support options have been so beneficial. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

I really enjoy the app

I really enjoy the app, I love the virtual workshops - I think it’s a great community also

28 June 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy you enjoy the app and love the virtual workshops! It's wonderful to hear that you find it to be a great community. Thank you for your positive feedback.

Rated 5 out of 5 stars

Outstanding resources

Outstanding resources. Structured for success. Best all-around app ever!

5 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're thrilled to hear you find our resources outstanding and that our app helps you achieve success! Thank you for your wonderful feedback.

Rated 4 out of 5 stars

I have been with them for many years

I have been with them for many years. I love that they are always trying to make it better for everyone. I love that I can have both "In Person" and "Virtual " workshops available to me. The ONLY negative thing I have to say is that I am unable to print out recipies from the app. I personally need to be able to do that. I can not cook off my phone when it keeps going to sleep. It drives me crazy. I hope they fix that.

5 July 2026
Unprompted review
Weight Watchers logo

Reply from Weight Watchers

We're so glad to hear you've been with us for many years and appreciate our efforts to improve. It's great that you find value in both our in-person and virtual workshops. We understand your frustration with not being able to print recipes from the app. We'll certainly pass this feedback along to our team for consideration.

Rated 5 out of 5 stars

For a beginner member,it took me few…

For a beginner member,it took me few days to navigate the app with ease. The food choice are excellent and the videos are well adapted to the need of members.

4 July 2026
Unprompted review
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear that you find the food choices excellent and the videos well-adapted to your needs! We appreciate your patience in navigating the app as a beginner.

Rated 4 out of 5 stars

App is fairly easy use and there is…

App is fairly easy use and there is lots of info to help you

28 June 2026
Weight Watchers logo

Reply from Weight Watchers

We're happy to hear that you find the app easy to use and that there is plenty of helpful information available. Thank you for your positive feedback!

Rated 2 out of 5 stars

Will not allow me to cancel

Will not allow me to cancel, don't remember signing a contract, constant interruption on my phone, beyond annoying. Feels very scam like.

1 May 2026
Unprompted review
Weight Watchers logo

Reply from Weight Watchers

We understand your frustration regarding your membership and the difficulty you've experienced with cancellation. We apologize if the terms of your agreement were unclear or if you're feeling inconvenienced by the process. We strive to be transparent about our policies and are sorry for any disruption you've faced.

Rated 3 out of 5 stars

Thank you more diversity and inclusion

I have been attending many zoom sessions for the last two weeks. The first week. I struggled to find 101 newbie workshops after the second week I was able to locate them with ease or it appears the app did an update that helped a lot. Also, I really began to recognize that I found Weight Watchers more relatable when there were variety of folks personalities race ethnicity that represent me in my experiences that being said I would like to a encourage and congratulate Weight Watchers for including diversity in their programming, but also I would love to see more because the more I find diverse programming host and individuals who share experiences that have the same culture experiences of me then I benefit more. I also still continue to benefit from the majority of the population, where majority are legacy Weight Watchers but I enjoy the variety and diversity from millennials to perimenopause to black women to Latinos even shopping snacking.journaling etc It really has benefited me tremendously and I thank you for continuing to do so I also would love to say please don’t burn out our host. They’re really excellent. Please find additional ways to break it up spread it out because because they are all valuable thank you

21 June 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

Rated 2 out of 5 stars

Provider Spratt does not get back…

Provider Spratt does not get back within quoted time and poor to communicate with patient and follow proper discussion with patient to meet goals set.

27 June 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate you sharing your experience. We are concerned to hear about the communication issues and delays you encountered. We are reviewing your feedback to improve our patient interactions and ensure better adherence to our service standards.

Rated 5 out of 5 stars

my go to for weight loss/weight management

I think W W has always been my go to for weight loss/weight management. I always find my way back

3 July 2026
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Reply from Weight Watchers

It's wonderful to hear that you consistently choose us for your weight loss and management needs! We're so happy that you always find your way back to us.

Rated 1 out of 5 stars

I shared some of my experiences and was…

I shared some of my experiences and was completely dismissed over the chats. I asked for a video call to discuss what I’m experiencing and got a “we need to stick by policy” it didn’t make me feel at all patient centered care. I care about the weight loss journey and how I feel and would love to be heard more instead of following policies. Or even just having a discussion with me to talk about the next steps and what plans to take to get me on the right track.

3 July 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate your feedback and time. We'll review how we can better support customer health and well-being moving forward.

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