Weight Watchers Reviews 3,214

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,986 reviews, reviewers had a great experience with this company. Customers are very pleased with the results they are achieving and find the program to be flexible and effective, especially with the guidance from practitioners and nutrition counselors. Many appreciate the helpfulness and professionalism of the staff, including care coordinators and dietitians, who make the process easy and supportive. The app is often described as sophisticated, user-friendly, and helpful for tracking food intake and other health metrics, with a wide variety of services and recipes available. However, some people experienced issues with the app, noting it can be slow, difficult to navigate, or prone to glitches after updates, making it unpleasant to use. There were also concerns about the availability of clinicians, the inability to switch them, and the lack of in-person meetings, which some felt diminished the community aspect of the program.

What people talk about most

User experience

Reviewers highlight ambiguous aspects of user experience, with many finding the program and app to be... See more

Staff

People report positive experiences with staff, highlighting the helpfulness and guidance received from... See more

Application

Customers had ambiguous experiences with the app, with many finding it sophisticated, easy to use, and... See more

Product

Consumers find the product to be ambiguous, with some expressing satisfaction with the results and the... See more

Service

Customers consistently note ambiguous experiences with service, with some praising the quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The plan works, but it works slowwwwwwwly. It's not a one-and-done plan, but something you can live with. The app gives enough endorphin promoting feedback to keep motivation up, and for those who lik... See more

Company replied

Rated 4 out of 5 stars

This is my 3rd time actively participating in a Weight Watchers program. This go round the app is so sophisticated and easy to use. The volume of services and recipes available is amazing. I've also u... See more

Company replied

Rated 4 out of 5 stars

I was very happy in the beginning with the communication of my staff. But once I got started on my medicine, the communication really stopped. I dont check into the app very often, so I think I wa... See more

Company replied

Rated 4 out of 5 stars

The Weight Watchers program is based on science and makes changes based on new findings. The in person meetings are dependent on the quality of the leader, which is variable. There are many fewer meet... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Rated 5 out of 5 stars

I am happy so far with the the fitness…

I am happy so far with the the fitness program! I like that the tracking is very easy! I haven’t been on the program long but looking forward to great success!

20 May 2026
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Reply from Weight Watchers

We're so happy to hear you're enjoying the fitness program and finding the tracking easy! We wish you great success!

Rated 5 out of 5 stars

I really like the WW app

I really like the WW app. I appreciate how you listen to us when we let you know what is working or not working and how you are able and willing to make those changes for the better. Thank you for that, it is super helpful. I do have one request in the GLP program: In the weigh-in section why doesn't it show the total lbs lost? It only shows weigh-in to weigh-in and not the total lbs. lost. I can add in my head for now because I am just starting but when I get to "Losing Big" :) it will become difficult to keep track of the total. Other than that I think the WW/GLP app is awesome.

23 May 2026
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Reply from Weight Watchers

We truly appreciate your positive feedback about the app and our commitment to making improvements. We're glad you find it helpful! We've noted your suggestion regarding displaying total pounds lost in the weigh-in section and will share it with our team for consideration. Thank you for helping us enhance the experience!

Rated 5 out of 5 stars

Very happy with the program

Very happy with the program. I’m losing weight. Yay!!

25 May 2026
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Reply from Weight Watchers

We're so happy to hear about your success with our program! We appreciate your positive feedback.

Rated 4 out of 5 stars

It's been great

It's been great, but I didn't realize I had to go on the app to get a refill and now I'm gonna be a few days

26 May 2026
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Reply from Weight Watchers

We appreciate your feedback and time. We'll review how we can better support customer health and well-being moving forward.

Rated 3 out of 5 stars

So far I have not lost weight

So far I have not lost weight. I have requested an increase for the refill I have asked for.

26 May 2026
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Reply from Weight Watchers

We appreciate your feedback. We'll review how we can better support customer health and well-being moving forward.

Rated 3 out of 5 stars

I made an error when I signed up for…

I made an error when I signed up for Wegovy Pill. I meant to choose 6 months and not 12 months and in the app I cant change it. I see my primary Doctor in July and if he tells me to stop taking it, how can I cancel when it won't allow me to?

26 May 2026
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Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

Rated 4 out of 5 stars

Good

Everyone answers my questions right away.

26 May 2026
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Reply from Weight Watchers

We're glad we answer your questions quickly. We appreciate your feedback!

Rated 5 out of 5 stars

It is very thorough when verifying…

It is very thorough when verifying health before prescribing meds. I like that.

26 May 2026
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Reply from Weight Watchers

We're glad to hear our thorough health verification process is appreciated. Thank you for your positive feedback.

Rated 5 out of 5 stars

Missing My Cancelled Group

Enjoying the app. Very upset about your cancelling the group I've been attending for months - with no good alternative sites - wither too far or wrong times or both. Please reconsider the cancellation of Kathryn's group at the Hampton Inn in Cranbury, NJ

3 May 2026
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Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

Rated 5 out of 5 stars

I am on the meds+ program and everyone…

I am on the meds+ program and everyone is very caring and it’s so personal. I am very happy to have WW on my side with all the new meds out there. Thank you!

18 May 2026
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Reply from Weight Watchers

We're so happy to hear you find our team caring and your experience personal. We appreciate your kind words!

Rated 5 out of 5 stars

Great 👍🏾

The check ins and trying to support as effectively as possible.

25 May 2026
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Reply from Weight Watchers

We're glad to hear we supported you effectively. Thank you for your kind words!

Rated 5 out of 5 stars

So helpful …

So help with my questions plus response time is great.

26 May 2026
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Reply from Weight Watchers

We're glad our quick responses and helpfulness met your needs.

Rated 4 out of 5 stars

Fine but app a pain

Fine but app a pain.
Foods assume you eat at chain restaurants all the time

26 May 2026
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Reply from Weight Watchers

We appreciate your feedback. We are always improving our app and food options.

Rated 3 out of 5 stars

Prescription service great but slow response time

I like very much that the prescription can be mailed to me. I would prefer if the response time to Messages was faster. I appreciated my visit with the nutritionist, grace, she’s lovely and helpful. It seems like the app doesn’t know what medication I’m on which seems odd… It keeps giving me prompts related to the injection, when I am taking the pill.

26 May 2026
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Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

Rated 5 out of 5 stars

I think the new and improved WW is the…

I think the new and improved WW is the best it’s ever been and then some! I love the workshops, the instructors and the new updated app including the exercise videos. Way to go WW. Keep up the good work!

23 May 2026
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Reply from Weight Watchers

We're so happy you're loving the updated program, workshops, and instructors! It's wonderful to hear you're enjoying the new app and exercise videos. Thank you for your kind words!

Rated 5 out of 5 stars

Always there for me when I have…

Always there for me when I have questions and it makes it easy to stay on track with my weight loss journey.

26 May 2026
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Reply from Weight Watchers

We're so glad we can help you stay on track with your journey! We appreciate your kind words.

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