Weight Watchers Reviews 

3,808
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 3,504 reviews, reviewers had a great experience with this company. Customers are really happy with the supportive staff, often highlighting their helpfulness and positive attitude. Many find the in-person meetings and workshops to be incredibly beneficial for accountability, ideas, and personal interaction, with some appreciating the virtual options as well. The program, including the Med+ option and its care team, is seen as effective, with people reporting positive results and feeling more hopeful about their health. However, some people were dissatisfied with the app, citing frequent changes that make it frustrating to use, technical issues, and difficulty reading small text. There are also concerns about the lack of desktop accessibility for certain features and the perceived catering to a digital-first generation. Additionally, a few customers experienced slow response times from pharmacists and issues with the Med+ service.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience, with some finding the program and app fantastic,... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the outstanding and helpful nature of the... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing dissatisfaction, stating... See more

Application

Clients share ambiguous opinions on the app, with many expressing satisfaction, praising its ease of use,... See more

Service

People report ambiguous experiences with service, with many expressing satisfaction with the support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Meetings have always been what keeps me on or very near the path to getting healthy. I'm fortunate to have in person meetings close by. Ways that WW could improve: Allow those who reached lifetime... See more

Company replied

Rated 4 out of 5 stars

Black Women's WW group available daily except on Fridays. We have a beautiful community and would love to have a Friday workshop. I love the availability of multiple workshops. I will be retiring from... See more

Company replied

Rated 4 out of 5 stars

On the whole, I like Weight Watchers, most especially the in-person meetings. The interaction with everyone at the meeting gives me more accountability, more great ideas, and the ability to talk to fo... See more

Company replied

Rated 5 out of 5 stars

This program focuses on overall health including sleep and mindset in addition to food, water intake and exercise. It’s truly building healthy habits for life. The exercise videos are wonderful and... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(3,808)

3,649 reviews in the last 12 months

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Rated 5 out of 5 stars

It’s just easy and I like how if you…

It’s just easy and I like how if you submit a question someone gets right back to you

24 June 2026
Weight Watchers logo

Reply from Weight Watchers

We're so glad to hear that you find our service easy to use and that our team is quick to respond to your questions. We appreciate your positive feedback!

Rated 3 out of 5 stars

App not user friendly

App not user friendly. It would be nice if someone checked in now and then since I’m on zepbound.

1 July 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate your feedback regarding the app's usability and the need for check-ins. We are actively working to improve the user experience and support for our members.

Rated 5 out of 5 stars

Tara in Lynn is the best!

The weekly meetings with Tara in Lynn, MA!

28 June 2026
Weight Watchers logo

Reply from Weight Watchers

We're glad to hear about your positive experiences with the weekly meetings. We appreciate you sharing your feedback with us.

Rated 5 out of 5 stars

The idea of having quick responses is…

The idea of having quick responses is important to me. My questions were answered quickly. Having an assigned dietitian is very helpful as well.

1 July 2026
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Reply from Weight Watchers

We're so pleased to hear that our quick responses and having a dedicated dietitian have been so helpful for you. Your positive feedback means a lot to us!

Rated 3 out of 5 stars

I don’t like that I was locked in for a…

I don’t like that I was locked in for a whole year and can’t get out sooner

1 July 2026
Weight Watchers logo

Reply from Weight Watchers

We regret any frustration regarding your membership plan. Please keep in mind that the lower monthly rate was based on a long-term commitment agreed to at sign-up. Per our terms and conditions, these plans are only eligible for termination at the end of the specified term. We provide all pricing and commitment details during the sign-up process for transparency. We must uphold our policies fairly across our membership and apologize for any inconvenience.

Rated 1 out of 5 stars

They are in breach of contract

I signed up for a three month contract for glp-1 help. The nurse practitioner and care team wanted me to run around and get paperwork from my pcp when I dont even live in state anymore. I gave them what I had and they still were asking me for more. I told them if they weren't going to help me then refund my money and they brought my attention to the three month commitment I signed. Contracts go both ways. If you dont follow through with a service then it is you who are in breach of contract. Ever since they closed their offices they have been money hungry fraudsters.

1 July 2026
Unprompted review
Weight Watchers logo

Reply from Weight Watchers

We are truly sorry to hear about your frustrating experience and the difficulties you encountered with our GLP-1 program. We understand your disappointment and regret that we were unable to meet your expectations. We are always working to improve our processes.

Rated 5 out of 5 stars

I love the communication through the…

I love the communication through the app. If I have any questions or if WW has any questions it can be addressed through the app. Everything is easy

1 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so glad to hear you find the communication through the app easy and effective for addressing any questions! Your positive feedback is much appreciated.

Rated 5 out of 5 stars

The amount of support I have received

The amount of support I have received. My dietician has been great.

1 July 2026
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Reply from Weight Watchers

We are so pleased to hear about the excellent support you've received. We're glad your dietician has been great.

Rated 4 out of 5 stars

Giving members choice

Giving members choice, gives us members sense of control and ownership. As a former WW employee, it feels like coming home to a company I was proud to work for and trusted.

1 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear that you feel a sense of control and ownership! It's wonderful to know that our program feels like coming home to a company you trust.

Rated 5 out of 5 stars

The in-person meetings are so helpful

The in-person meetings are so helpful. I've tried to do it on my own so many times , but the support, accountability, and tips that other members share has been invaluable. You can always skip a weigh-in, yet still get the support and camaraderie of other members. Having been a member for so long, I am so appreciative of the bar codes to capture points. So much easier than writing everything down. and now that we have macronutrients like protein, sugar, fat, etc to show us the quality of the food we are eating, that is a real plus.

21 June 2026
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Reply from Weight Watchers

We're so happy to hear that our in-person meetings, support, and shared tips have been invaluable to you! It's great that you appreciate the convenience of the barcode scanner and the addition of macronutrients for understanding food quality.

Rated 1 out of 5 stars

My overall experience has been…

My overall experience has been disappointing. Communication was extremely slow—it took nearly three weeks before I even received a prescription recommendation. After that, there was additional waiting for the medication to arrive.

When I went to reorder, I was told there wasn't enough time remaining on my three-month subscription to receive another month's prescription. As a result, I essentially paid for a three-month subscription but only received one prescription.

I do appreciate that your team worked with me and ultimately allowed an additional month because of the delays. However, the overall process feels outdated and inefficient.

I was also disappointed that I had to purchase a subscription before I could even find out the cost of the prescription. That process felt misleading and did not set clear expectations upfront.

Unfortunately, because of these issues, this has not been a positive experience, and I do not plan to renew my subscription.

1 July 2026
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Reply from Weight Watchers

We are truly sorry to hear that your overall experience has been disappointing. We understand your frustration with the communication delays and the time it took to receive your prescription and medication. We also regret that the subscription process felt misleading regarding prescription costs. Your feedback on the efficiency of our process and the clarity of our upfront information is invaluable as we continuously strive to improve.

Rated 1 out of 5 stars

I have used WW on and off for years

I have used WW on and off for years. I signed up for a promotional 1 year subscription and understood the terms. After 1 year, the app kicked me out and I could not log back in so I assumed the subscription was over. I did not try to log in again for 5 months until I realized I was still being charged at the now higher rate. I called and requested a refund and was denied. I asked for a discounted rate moving forward to recoop some of the cost of a subscription I never used which was also denied. Unfortunately, i will NEVER sign up again. A multimillion dollar company and they are unwilling to work with you in any capacity - they stick to their fine print. Extremely disappointed in a company I (and my family) have been loyal to for years and years.

30 June 2026
Unprompted review
Weight Watchers logo

Reply from Weight Watchers

We are sorry to hear of your disappointment and frustration regarding your membership and billing. We understand your concerns and regret that your experience has not been optimal. We appreciate your feedback.

Rated 5 out of 5 stars

I have been a member lifetime member of…

I have been a member lifetime member of Weight Watchers for the last 44 years and I still think that is one of the most easiest program to follow and now with the new app it makes it easier still I’m able to keep on track and know what I’m eating what I’m buying I really really like it

1 July 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear that after 44 years, you still find our program easy to follow! It's wonderful that the new app helps you stay on track with your eating and buying choices. Thank you for your continued loyalty and positive feedback!

Rated 1 out of 5 stars

The program works

The program works, The app may work well on a phone but it doesn’t work well in an ipad. I have asked. WW to correct the errors in the past 2 versions with no help

24 June 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

Rated 5 out of 5 stars

Great App

I love holding myself accountable, and this app makes it effortless. I also use Med+ where I’ve been seeing my nutritionist and am on a weight loss plan and medication. I feel more hopeful about my health and weight than ever before, thanks to the weight watchers app and program.

24 June 2026
Weight Watchers logo

Reply from Weight Watchers

We're happy to hear that our app makes accountability effortless for you. It's wonderful that you feel more hopeful about your health and weight thanks to our program!

Rated 4 out of 5 stars

I love the points program

I love the points program. Pair that with the option of a nutritionist is totally fantastic!!

24 June 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear you love our points program! Thank you for your positive feedback.

Rated 4 out of 5 stars

I love our Ww workshop

I love our Ww workshop! I just wish I didn't have to drive almost an hour each way to attend. Before so many workshops were closed in 2020, I attended a workshop 10 minutes from my home.

21 June 2026
Weight Watchers logo

Reply from Weight Watchers

We appreciate your kind words about our workshop! We understand the commute is challenging and acknowledge your past convenience. We are always evaluating our locations.

Rated 5 out of 5 stars

All good!

Everything is going well. Feeling great and wellloss feels appropriate for time frame. Also appreciate responsiveness of Care team.

30 June 2026
Weight Watchers logo

Reply from Weight Watchers

We're so happy to hear that everything is going well and you're feeling great! We truly appreciate your kind words about our care team's responsiveness.

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