Weight Watchers Reviews 3,171

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,856 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their excellent support and professional approach, highlighting their helpfulness and inspiring guidance. Many people are satisfied with the program's effectiveness in teaching balanced food choices and providing healthier options. The app is often described as a valuable tool for tracking food intake, activity, and overall health, with many finding it user-friendly and supportive of their weight loss journey. However, some people were dissatisfied with certain aspects of the app, finding it difficult to navigate or experiencing issues with data synchronization from other devices. A few other people also felt that the service had inconsistencies, such as problems with clinician availability or medication delivery.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers find the app user-friendly, easy... See more

Staff

People report positive experiences with staff. Customers consistently praise the professionalism, knowledge,... See more

Application

Users describe ambiguous interactions with the app. Many customers praise the app as user-friendly, helpful,... See more

Product

Consumers find the product to be ambiguous. While some reviewers praise the program for providing... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the professionalism of the care team,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I find it adequate so far in assisting with weight loss and keeping me accountable. Like any app or program, you get what you choose to take from it. Price is fair in comparison to other companies. S... See more

Company replied

Rated 4 out of 5 stars

The nutrition resources and guidance from counselors are invaluable. They made it easy to get my meds and their responsiveness is timely. The app has changed from what I was use to and I find it m... See more

Company replied

Rated 4 out of 5 stars

I like still having in-person meeting close to home. I wish WW would be fix the app inconsistencies. Sleep tracking data from my fitbit still does not transfer accurately to the WW app sleep data. Act... See more

Company replied

Rated 4 out of 5 stars

In all fairness, the team has been excellent! I have just become more familiar with the software and communicating with all of you. I am not super savvy with my computer. I'm happy to say I'm getting... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Rated 3 out of 5 stars

Frustrated in several ways

I think the online program is hard to navigate! It took me forever to set up my profile and get going. I think I could have accomplished it quicker if I had someone to ask a few simple questions to. Also it takes a day or two to get an answer. I began Wegovy - it did nothing - I asked for a refill and it had taken weeks to get going. And the wrong dose was ordered and sent to my insurance instead of the company that sent the first dose. So probably a month has gone by with no meds and no weight loss. To say the least I have been frustrated from the beginning. I am going to give WW one more chance and then I am canceling.

18 May 2026
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Reply from Weight Watchers

We appreciate your feedback and time. We'll review how we can better support customer health and well-being moving forward.

Rated 5 out of 5 stars

The connection with weight watchers has…

The connection with weight watchers has been a very positive and encouraging journey this month of May. I am so excited to be a part of a team that care about my overall health.

Thank you,
Weight Watchers!

18 May 2026
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Reply from Weight Watchers

We are so happy to hear about your positive and encouraging journey this month! We appreciate you sharing your experience.

Rated 5 out of 5 stars

I am getting helpful information from…

I am getting helpful information from the dietitian. Also I usually get prompt answers to my questions. But I have ordered more medication, but have not received it. I took the last one I had today.

22 May 2026
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Reply from Weight Watchers

We're happy to hear you're getting helpful information and prompt answers. We understand your concern about the medication and are looking into it.

Rated 5 out of 5 stars

Support for glp1

Very helpful care team

18 May 2026
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Reply from Weight Watchers

We are so glad to hear that our care team was helpful. Thank you for sharing your positive experience.

Rated 5 out of 5 stars

WW keeps me focused on the good or…

WW keeps me focused on the good or not-so-good foods that I put in my mouth. I now know that foods with a higher point value are OK, but must be acknowledged when tracking.

24 May 2026
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Reply from Weight Watchers

We're so glad to hear you're finding success with tracking and understanding food choices! Thank you for your positive feedback.

Rated 5 out of 5 stars

I am very happy with virtual workshops

I am very happy with virtual workshops. I have been trying several workshops and its great to have different perspectives.

24 May 2026
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Reply from Weight Watchers

We're so glad you're enjoying the virtual workshops and finding the diverse perspectives valuable. Thank you for sharing your positive experience!

Rated 4 out of 5 stars

I love the app however I do not like…

I love the app however I do not like that the food log is gone! Now both places to track are track a meal! I prefer to see my whole day as I don’t always track a meal when it is that meal! If that makes sense! PLEASE BRING BACK THE FOOD LOG!

24 May 2026
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Reply from Weight Watchers

We appreciate your feedback and understand your preference for the food log. We're actively reviewing options to enhance the tracking experience.

Rated 1 out of 5 stars

I'm not losing weight..

I'm not losing weight... I'm only down maybe 3 pounds in 7 weeks ... I'm early 1/3 of what I use to eat...

25 May 2026
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Reply from Weight Watchers

We appreciate you sharing your experience. We understand your frustration and are here to support you. We value your feedback.

Rated 2 out of 5 stars

I want to see individual points at each…

I want to see individual points at each meal for each food like it was. I don’t want to have to click on each thing to check it. This disrupts future planned meals.

I want to use my desktop and not my phone as well

25 May 2026
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Reply from Weight Watchers

We appreciate your feedback regarding the display of individual points and desktop functionality. We are actively looking into these concerns to improve your experience.

Rated 5 out of 5 stars

Great Sat meeting

Great Sat meeting. May 23. I love the in person. Best way to really experience the WW program. Deb our leader is truly an inspiration. Leslie is also a great leader. I have been a WW person off and on since 1969, and believe in the program, It works if you work it. The face to face is what made the program work for decades. Don’t stop it, even if it means meeting in some of the creative places we meet years ago. Schools, Churches, Hotels etc. the all worked. Just one woman’s thoughts. Linda

17 May 2026
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Reply from Weight Watchers

We're so glad to hear you had a great meeting and appreciate your long-standing dedication to the program! It's wonderful to know our leaders are inspiring. We value your feedback on in-person meetings.

Rated 3 out of 5 stars

I take the wegovy pill

I take the wegovy pill. I only have two pills left and the prescription is still "in progress" meaning they haven't even been shipped yet. Last time when they finally got shipped and I was tracking it, it took over a week just to receive them. Plus they already billed us before they even ship them. They need to change the way this is done with the medication. I will not have pills for almost two weeks by the time I receive them.

17 May 2026
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Reply from Weight Watchers

We understand your concern about the delay in receiving your medication and the billing process. We are actively reviewing our shipping and billing procedures to prevent future inconveniences. Thank you for your valuable feedback.

Rated 3 out of 5 stars

Changed the app - again?

Changed the app. Again. Like when they rearrange the good at the grocery store. Who os that for? Makes the app hard to use, impedes tracking.

17 May 2026
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Reply from Weight Watchers

We appreciate your feedback regarding the recent app changes. We understand that adjustments can be frustrating and make tracking difficult. We are always working to improve.

Rated 4 out of 5 stars

20+ years at goal weight. WW works!

The Weight Watchers program is based on science and makes changes based on new findings. The in person meetings are dependent on the quality of the leader, which is variable. There are many fewer meeting locations than in the past. There are many zoom meeting choices however.

17 May 2026
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Reply from Weight Watchers

We appreciate your feedback regarding our program's scientific basis and meeting options. We understand the importance of leader quality and meeting accessibility. We're continually working to enhance our offerings.

Rated 5 out of 5 stars

I love the science backed programming

I love the science backed programming. I'm pretty diabetic and I've had way more success on the diabetic plan. I'm about to start taking Ozempic. Everyone is warning me that I will need to be careful and eat enough of this and that. I tell them that WW has a program for weight loss drugs.

24 May 2026
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Reply from Weight Watchers

We're so happy to hear about your success with our diabetic plan and that our science-backed programming is helping you! It's great you feel supported with your Ozempic journey.

Rated 5 out of 5 stars

The program is helping me lower my A1C…

The program is helping me lower my A1C for diabetes through the help of the macros. I may eat zero point foods (protein) but the macros show a different story. i enjoy going to both in person and virtual workshops. I like the variety of coaches available and on different days. I like to log my glucose in the app. It also gives me a nice list to show my doctor.

24 May 2026
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Reply from Weight Watchers

We are so pleased to hear our program is effectively helping you manage your A1C and diabetes! It's wonderful that you find value in both our in-person and virtual workshops, and appreciate the variety of coaches. We're also glad the glucose logging feature is beneficial for you and your doctor. Thank you for sharing your positive experience!

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