Weight Watchers Reviews 3,171

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,856 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their excellent support and professional approach, highlighting their helpfulness and inspiring guidance. Many people are satisfied with the program's effectiveness in teaching balanced food choices and providing healthier options. The app is often described as a valuable tool for tracking food intake, activity, and overall health, with many finding it user-friendly and supportive of their weight loss journey. However, some people were dissatisfied with certain aspects of the app, finding it difficult to navigate or experiencing issues with data synchronization from other devices. A few other people also felt that the service had inconsistencies, such as problems with clinician availability or medication delivery.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers find the app user-friendly, easy... See more

Staff

People report positive experiences with staff. Customers consistently praise the professionalism, knowledge,... See more

Application

Users describe ambiguous interactions with the app. Many customers praise the app as user-friendly, helpful,... See more

Product

Consumers find the product to be ambiguous. While some reviewers praise the program for providing... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the professionalism of the care team,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I find it adequate so far in assisting with weight loss and keeping me accountable. Like any app or program, you get what you choose to take from it. Price is fair in comparison to other companies. S... See more

Company replied

Rated 4 out of 5 stars

The nutrition resources and guidance from counselors are invaluable. They made it easy to get my meds and their responsiveness is timely. The app has changed from what I was use to and I find it m... See more

Company replied

Rated 4 out of 5 stars

I like still having in-person meeting close to home. I wish WW would be fix the app inconsistencies. Sleep tracking data from my fitbit still does not transfer accurately to the WW app sleep data. Act... See more

Company replied

Rated 4 out of 5 stars

In all fairness, the team has been excellent! I have just become more familiar with the software and communicating with all of you. I am not super savvy with my computer. I'm happy to say I'm getting... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Rated 5 out of 5 stars

Very happy with the program

Very happy with the program. I’m losing weight. Yay!!

25 May 2026
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Reply from Weight Watchers

We're so happy to hear about your success with our program! We appreciate your positive feedback.

Rated 4 out of 5 stars

It's been great

It's been great, but I didn't realize I had to go on the app to get a refill and now I'm gonna be a few days

26 May 2026
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Reply from Weight Watchers

We appreciate your feedback and time. We'll review how we can better support customer health and well-being moving forward.

Rated 3 out of 5 stars

So far I have not lost weight

So far I have not lost weight. I have requested an increase for the refill I have asked for.

26 May 2026
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Reply from Weight Watchers

We appreciate your feedback. We'll review how we can better support customer health and well-being moving forward.

Rated 3 out of 5 stars

I made an error when I signed up for…

I made an error when I signed up for Wegovy Pill. I meant to choose 6 months and not 12 months and in the app I cant change it. I see my primary Doctor in July and if he tells me to stop taking it, how can I cancel when it won't allow me to?

26 May 2026
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Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

Rated 4 out of 5 stars

Good

Everyone answers my questions right away.

26 May 2026
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Reply from Weight Watchers

We're glad we answer your questions quickly. We appreciate your feedback!

Rated 5 out of 5 stars

It is very thorough when verifying…

It is very thorough when verifying health before prescribing meds. I like that.

26 May 2026
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Reply from Weight Watchers

We're glad to hear our thorough health verification process is appreciated. Thank you for your positive feedback.

Rated 5 out of 5 stars

Missing My Cancelled Group

Enjoying the app. Very upset about your cancelling the group I've been attending for months - with no good alternative sites - wither too far or wrong times or both. Please reconsider the cancellation of Kathryn's group at the Hampton Inn in Cranbury, NJ

3 May 2026
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Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

Rated 5 out of 5 stars

I am on the meds+ program and everyone…

I am on the meds+ program and everyone is very caring and it’s so personal. I am very happy to have WW on my side with all the new meds out there. Thank you!

18 May 2026
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Reply from Weight Watchers

We're so happy to hear you find our team caring and your experience personal. We appreciate your kind words!

Rated 5 out of 5 stars

Great 👍🏾

The check ins and trying to support as effectively as possible.

25 May 2026
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Reply from Weight Watchers

We're glad to hear we supported you effectively. Thank you for your kind words!

Rated 5 out of 5 stars

So helpful …

So help with my questions plus response time is great.

26 May 2026
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Reply from Weight Watchers

We're glad our quick responses and helpfulness met your needs.

Rated 4 out of 5 stars

Fine but app a pain

Fine but app a pain.
Foods assume you eat at chain restaurants all the time

26 May 2026
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Reply from Weight Watchers

We appreciate your feedback. We are always improving our app and food options.

Rated 3 out of 5 stars

Prescription service great but slow response time

I like very much that the prescription can be mailed to me. I would prefer if the response time to Messages was faster. I appreciated my visit with the nutritionist, grace, she’s lovely and helpful. It seems like the app doesn’t know what medication I’m on which seems odd… It keeps giving me prompts related to the injection, when I am taking the pill.

26 May 2026
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Reply from Weight Watchers

We appreciate your feedback and regret that your experience has not been optimal. We'll look into how to improve our services.

Rated 5 out of 5 stars

I think the new and improved WW is the…

I think the new and improved WW is the best it’s ever been and then some! I love the workshops, the instructors and the new updated app including the exercise videos. Way to go WW. Keep up the good work!

23 May 2026
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Reply from Weight Watchers

We're so happy you're loving the updated program, workshops, and instructors! It's wonderful to hear you're enjoying the new app and exercise videos. Thank you for your kind words!

Rated 5 out of 5 stars

Always there for me when I have…

Always there for me when I have questions and it makes it easy to stay on track with my weight loss journey.

26 May 2026
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Reply from Weight Watchers

We're so glad we can help you stay on track with your journey! We appreciate your kind words.

Rated 5 out of 5 stars

Very positive

Very positive experience so far.

18 May 2026
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Reply from Weight Watchers

We're happy to hear that you had a positive experience. Thank you for your feedback.

Rated 5 out of 5 stars

It’s flexible for my needs.

It’s flexible for my needs.
Excellent contact response from Kevin and staff

18 May 2026
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Reply from Weight Watchers

We're happy to hear that your experience was fast and easy. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

I joined two weeks ago

I joined two weeks ago. The coach at my Wednesday night class in concord NC is amazing. She’s very engaging and welcomed me to WW. She made me comfortable asking any questions. The WW Ap is easy to follow and I’m enjoying using it.

17 May 2026
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Reply from Weight Watchers

We're so happy to hear you're enjoying your experience! It's wonderful that our coach made you feel welcome and comfortable. We appreciate your positive feedback on the app too.

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