Weight Watchers Reviews 3,024

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,717 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their excellent support and engaging workshops, finding the guidance and resources invaluable for their journey. Many people are seeing positive results and appreciate the program's ability to teach balanced food choices and healthier options. However, some people were dissatisfied with the app, citing difficulties with navigation, logging food, and the removal of features like visible point values for individual food items. A few other people also felt that communication regarding program changes or appointments could be improved.

What people talk about most

User experience

Consumers find user experience to be ambiguous. Many reviewers appreciate the app's ease of use for tracking... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being excellent,... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers praise its ease of use, versatility for... See more

Product

People report ambiguous experiences with the product. Many customers praise the program, stating it helps... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the inspiring virtual... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The nutrition resources and guidance from counselors are invaluable. They made it easy to get my meds and their responsiveness is timely. The app has changed from what I was use to and I find it m... See more

Company replied

Rated 4 out of 5 stars

I like still having in-person meeting close to home. I wish WW would be fix the app inconsistencies. Sleep tracking data from my fitbit still does not transfer accurately to the WW app sleep data. Act... See more

Company replied

Rated 4 out of 5 stars

In all fairness, the team has been excellent! I have just become more familiar with the software and communicating with all of you. I am not super savvy with my computer. I'm happy to say I'm getting... See more

Company replied


Company details

  1. Beauty & Well-being

About Weight Watchers

Written by the company

Powered by science. Proven by people.

Written by the company

Weight Watchers is the #1 doctor-recommended weight-loss program.*
Since 1963, we've empowered millions of members to lose weight^—and we know what works. That’s why we have everything you need to build lasting habits for better health. As the global leader in science-backed weight management, we offer holistic, personalized support to help members reach and sustain their goals. Our proven approach combines expert guidance, compassionate Coaching, sustainable nutrition, a community who gets it, and access to weight-loss medication.** So whether you’re tracking macros, taking a GLP-1, or navigating any life stage from postpartum to perimenopause, you belong at Weight Watchers.
*Based on a 2023 survey by Cerner Enviza of 500 doctors who recommend weight loss programs to patients.
^Based on total WeightWatchers program sign-ups since 2001.
**Medications require eligibility and prescription. All medical services are provided through our affiliated medical group, WeightWatchers Clinic

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Rated 5 out of 5 stars

Great customer service

Great customer service, the staff go beyond and are all very knowledgeable, professional and kind.

12 May 2026
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Reply from Weight Watchers

We're so glad you had a great experience! We appreciate you highlighting our staff's knowledge and kindness.

Rated 5 out of 5 stars

Happy with Progress

I am losing weight and feeling great!

19 May 2026
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Reply from Weight Watchers

We are so happy to hear about your progress! Keep up the great work!

Rated 4 out of 5 stars

Meetings with coach Julia L are great

Meetings with coach Julia L are great, and so many features of app are very helpful. After almost four weeks, I’m still struggling to figure out what I should eat to get a healthy balance of macronutrients - I can’t seem to get enough protein, carbohydrates, and calories without overdoing sodium and saturated fats. Also, some of the features in the app are difficult to locate - a navigation system or menu would be really helpful.

17 May 2026
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Reply from Weight Watchers

We appreciate your feedback regarding your experience. We are actively working on improving our nutritional guidance and app navigation to make it easier to find features and balance macronutrients effectively.

Rated 1 out of 5 stars

There was a mixup with my dietitian…

There was a mixup with my dietitian appointment and I missed it by 15 minutes and I was charged the $99 and I asked for an exception because I’ve been a member for over 25 years. Never had any missed payment or missed anything before and they told me they couldn’t do anything it’s a little bit disheartening being that I’ve been with the company for so long.

19 May 2026
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Reply from Weight Watchers

We appreciate you sharing your experience and feedback. We recognize your long-standing membership and understand your disappointment regarding the charge. We are reviewing this matter to ensure our policies are applied fairly.

Rated 5 out of 5 stars

Chrystal1986

What made my experience great was i always had someone to ask questions to and got answers quicy

12 May 2026
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Reply from Weight Watchers

We're glad our team was available to answer your questions quickly. We appreciate your positive feedback.

Rated 5 out of 5 stars

Our Coach Paul is awesome

Our Coach Paul is awesome. He is very knowledgeable and a great speaker. He knows everyone’s name and gets everyone involved.

3 May 2026
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Reply from Weight Watchers

We're so happy to hear such positive feedback about our coach! It's wonderful they are knowledgeable and engaging.

Rated 5 out of 5 stars

The app works with my overall health…

The app works with my overall health picture and syncs with Apple Health. The best program yet. I love not only the points system but also having macros and suggested ranges! I never worry about getting enough protein and fiber, and I know exactly how much to get. Tracking all of my food has allowed me to find ways to reduce my sodium. Tracking my weight and activity at the gym while my watch tracks my sleep allows me to correlate my actions to my results. Super helpful and super effective. And when I really want a soft drink or I really want a doughnut there’s a way to do it and stay on program and thrive.

19 May 2026
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Reply from Weight Watchers

We're so glad to hear our program works well with your overall health goals and syncs with Apple Health! It's wonderful that our points system, macros, and suggested ranges help you manage your protein, fiber, and sodium intake. We appreciate you sharing how effectively you're correlating your actions to your results.

Rated 1 out of 5 stars

Poor communication

Poor communication, too expensive, and all in all not worth it. My partner is receiving the same care I am for 100 dollars less. I plan to cancel my subscription in the near future.

19 May 2026
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Reply from Weight Watchers

We appreciate you sharing your concerns about pricing and communication. We are reviewing your feedback to improve our services.

Rated 5 out of 5 stars

Easy to work with

Easy to work with, trusted program

12 May 2026
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Reply from Weight Watchers

We're glad you find our program trustworthy. Thank you for your positive feedback.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Three days to a week is an unacceptable response time.

12 May 2026
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Reply from Weight Watchers

We appreciate your feedback. We are actively working to improve our response times.

Rated 4 out of 5 stars

It was hard for me to navigate at…

It was hard for me to navigate at first. Med+ was hard to find costs, I really had to search and commit before I found them.

12 May 2026
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Reply from Weight Watchers

We appreciate your feedback regarding navigation. We are always working to make cost information more accessible.

Rated 5 out of 5 stars

I am enjoying the workshops

I am enjoying the workshops. The coaches are very supportive. The app is easy to use. It makes tracking easy. I love the Pvolve videos I get a personal workout and don’t have to go to a gym

19 May 2026
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Reply from Weight Watchers

We're so happy you're enjoying the workshops and finding our coaches supportive! It's great that the app makes tracking easy and that you love the Pvolve videos.

Rated 4 out of 5 stars

WW again

The app is so very different from it was years ago. I am challenged to locate things I like to track and find. I find myself searching various areas but unable to find. Locating weekly weight, adding BP for med+, RSVP difficult to locate and remember to do, LOVE my coach.

19 May 2026
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Reply from Weight Watchers

We appreciate your feedback regarding the app's changes and the difficulty you're experiencing. We are working to improve navigation.

Rated 5 out of 5 stars

Accurate info but new app is cumbersome…

Accurate info but new app is cumbersome to use
Need to access multiple screen as opposed to last app

19 May 2026
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Reply from Weight Watchers

We appreciate your feedback on the app's usability. We are always working to improve our user experience.

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