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We Buy Books Reviews 

20,198
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,562 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for its ease of use, efficiency, and straightforward process, making it simple to sell books and arrange collections from home. Many people also highlight the prompt and quick payment system, with funds often transferred to their accounts in a timely manner. However, some customers also noted dissatisfaction with the product acceptance, mentioning that many books were rejected or misidentified during the scanning process. Reviewers also expressed concerns about the pricing, citing low offers for books, unhonored quotes, or unexpected deductions from the final payout.

What people talk about most

Product

Clients share ambiguous opinions on product. Many reviewers appreciate the simple process of scanning books,... See more

Payment

Users describe positive interactions with payment, frequently highlighting prompt and quick payouts. Many... See more

User experience

People report positive experiences with user experience, consistently finding the app and website easy,... See more

Service

Customers consistently note positive experiences with service, praising its ease of use, quick processing,... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers reporting fair prices for their books and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lightning-fast payout after trouble-free collection. Like: The additional bonus for this trade (and these offers are made regularly) and that they came to my home for collection (offering this servic... See more

Rated 4 out of 5 stars

recently the offer price of a number of books has made trading worthwhile. The free Evri return service seems very effective. the time taken to examine, inform of the result, and credit payment to... See more

Company replied

Rated 4 out of 5 stars

It was straightforward to scan ISBN bar codes on the app - more difficult for older books where you had the enter as a number. Sad that so many books weren't wanted. However, the process was straigh... See more

Company replied

Rated 4 out of 5 stars

Having decided to dispose of some books, I used WeBuyBooks to see if they were worth selling rather than just throwing them away. I suppose that the valuation was less than I thought it would be but a... See more

Company replied


Company details

  1. Used Book Store
  2. Book Store
  3. Online Marketplace
  4. Rare Book Store

About We Buy Books

Written by the company

WeBuyBooks helps people across the UK turn unwanted books into extra cash quickly and easily. Whether you are clearing shelves, selling textbooks after university, or making space at home, we make the process simple with fast scanning, instant prices and free delivery options. We specialise in buying non-fiction books, including textbooks, cookbooks, business books, hobbies, crafts, history, biographies and specialist subjects. Simply scan the barcode using our app or website to get an instant valuation and send your items to us for free. Alongside books, we also buy CDs, DVDs, Blu-rays and video games, making it easy to declutter and earn money from media you no longer use. At WeBuyBooks, we are proud to offer fair prices, fast payments and friendly customer support, helping millions of items find a new home instead of going to waste. Visit our website: www.webuybooks.co.uk

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.3

All reviews

(20,198)

1,517 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Yes they do very well

Yes they do very well.
Been waiting for pick up the package from Evir, did call the what happen for not pick up. They put phone down without let my wife chance to explain. I have change to post office, they helpful.

3 June 2026
We Buy Books logo

Reply from We Buy Books

Thanks for the feedback and we will look into the collection of your parcel again.

Rated 5 out of 5 stars

Easy to sell

Easy to sell, ship and rapid payment

10 June 2026
We Buy Books logo

Reply from We Buy Books

We appreciate your positive feedback. We are glad our service met your expectations. We hope to serve you again soon.

Rated 2 out of 5 stars

Very hard to log in

Very hard to log in, just doesn't let you in. Every time have to reset password. Just not worth the effort

17 June 2026
Unprompted review
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Reply from We Buy Books

Hello Philip,

Thank you for your feedback. We're sorry to hear that you've experienced difficulties accessing your account and that you've needed to reset your password repeatedly.

We understand how frustrating this must be and apologise for the inconvenience caused. We have requested some additional information from you so that we can take a closer look at your account and investigate what may be causing these login issues. Where necessary, we will involve our Tech Team to carry out a more detailed review and work towards a resolution.

We appreciate you bringing this to our attention and hope to have the opportunity to resolve the issue and improve your experience with our service.

Best regards,
WeBuyBooks

Rated 5 out of 5 stars

Easy to see if they take certain books

Easy to see if they take books. If they can’t take a book they tell you. You get a price as you scan each book. Once done, package is easy to send for delivery. Emailed a confirmation of the amount they will buy them for and the money is transferred easily to my account on completion.

2 June 2026
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Reply from We Buy Books

We're happy to hear that you found the process of selling your books straightforward and appreciated the ease of scanning and receiving payment. We value your positive feedback.

Rated 1 out of 5 stars

The checking process is inadequate

The checking process is inadequate. I always carefully check that all items listed are sent to webuybooks. An item in a recent box was marked as 'not received' when I know full well that I included it in the box. After several emails, webuybooks honoured my item, which i much appreciate. However, this is not the first time that this has happened and so I feel that greater attention needs to be given to the checking process and systems in place. It makes me reluctant to use webuybooks in the future.

9 June 2026
We Buy Books logo

Reply from We Buy Books

Hello Teresa,

Thank you for your feedback. We're sorry to hear that you remain concerned about this experience.

We have thoroughly investigated the matter and can confirm that we did not receive the item that was marked as missing. We have double-checked both with the member of staff who processed your Offer and our inventory records, and we maintain that the item was not present in the package when it arrived at our warehouse.

We also found no indication of any damage to the parcel during transit that could have caused the item to have been lost on its way to us.

As you mentioned, despite not receiving the item, we honoured the payment for it as a gesture of goodwill. However, we would like to clarify that we will not be able to make payment for items that are missing from future trades.

We take our checking procedures very seriously and have robust processes in place to ensure all items received are accurately recorded and assessed.

Best regards,
WeBuyBooks

Rated 5 out of 5 stars

So quick

So quick. No quibbles about books received. Instant payment.

9 June 2026
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Reply from We Buy Books

Thanks for taking the time to leave us feedback!

Rated 5 out of 5 stars

Quick and easy selling process

Quick and easy selling process, despatch system and payment within a week.

9 June 2026
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Reply from We Buy Books

We appreciate your positive feedback! We are delighted to hear you found the selling process quick and easy. Thank you for choosing WeBuyBooks.

Rated 5 out of 5 stars

Very reliable and swift payment for…

Very reliable and swift payment for books sent

9 June 2026
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Reply from We Buy Books

Thank you for your feedback. We are delighted to hear that you had a smooth experience with our service. Thank you for choosing WeBuyBooks.

Rated 5 out of 5 stars

Excellent service

Excellent service, fast turnaround and swift payments. Highly recommended.

2 June 2026
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Reply from We Buy Books

Thank you for sharing your feedback. We are pleased to hear that you had an excellent experience with our service. Thank you for choosing WeBuyBooks.

Rated 5 out of 5 stars

Excellent book

Excellent book, good price, perfect.

1 June 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your feedback. We're pleased to hear that you found our service excellent. We appreciate your kind words.

Rated 5 out of 5 stars

Happy customer

I have used WeBuyBooks many times. The App is easy to navigate and the pick up service is excellent.

8 June 2026
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Reply from We Buy Books

Thank you for your continued support and for taking the time to leave us a review. We're delighted to hear that you find our app easy to use and navigate. We really appreciate your feedback.

Rated 5 out of 5 stars

Very easy and straightforward to do.

Very easy and straightforward to do.
Had been putting off doing for ages but simple to use.
Great service.

8 June 2026
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Reply from We Buy Books

We are pleased to hear you found our service easy and straightforward. Thank you for sharing your experience. We really appreciate your feedback.

Rated 3 out of 5 stars

While the service is efficient quite a…

While the service is efficient quite a number of books are not on the database but not everything can be.
The collections have also improved by using the Post Office.

8 June 2026
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Reply from We Buy Books

Hi Mary, Thank you for the feedback which is really useful. Is it possible to send us an e-mail to info@webuybooks.co.uk with the books that are not on the list? All books that have an ISBN code or barcode should be searchable. We also have a catalogue of books that don't have ISBN numbers, and any others you can send in an we can have a valuation done for you.

Rated 5 out of 5 stars

Consistent & Efficient

A nice Company to deal with and I have done so for a few years. A tad erratic in earlier years but have since settled down with some good solid performances in recent times.
Prices are not always the best and at other times they have surprised me.
What I do like is the option of having a rejected, costly item returned if you pay the postage. I did this recently and after postage turned in a small gain.
Additionally, they turn things around very quickly, once received.
WBB comes with my endorsement but be prepared to be disappointed with the price but equally elated at other times.
Ultimately, it is YOUR decision whether you trade an item.

1 June 2026
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Reply from We Buy Books

Thank you for your continued support and feedback. We're pleased to hear you've had positive experiences with our service over the years and appreciate you taking the time to share your thoughts. Thank you for choosing WeBuyBooks.

Rated 5 out of 5 stars

It is ALWAYS a great experience

It is ALWAYS a great experience. Always 100% total satisfaction.

1 June 2026
We Buy Books logo

Reply from We Buy Books

We're pleased to hear you consistently have a great experience with our service. Thank you for taking the time to share your feedback and for choosing WeBuyBooks.

Rated 5 out of 5 stars

all efficient

8 June 2026
We Buy Books logo

Reply from We Buy Books

Thank you for your feedback. We appreciate you taking the time to share your experience with us.

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