Lightning-fast payout after trouble-free collection. Like: The additional bonus for this trade (and these offers are made regularly) and that they came to my home for collection (offering this servic... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
recently the offer price of a number of books has made trading worthwhile. The free Evri return service seems very effective. the time taken to examine, inform of the result, and credit payment to... See more
Company replied
It was straightforward to scan ISBN bar codes on the app - more difficult for older books where you had the enter as a number. Sad that so many books weren't wanted. However, the process was straigh... See more
Company replied
Having decided to dispose of some books, I used WeBuyBooks to see if they were worth selling rather than just throwing them away. I suppose that the valuation was less than I thought it would be but a... See more
Company replied
Company details
About We Buy Books
Written by the company
WeBuyBooks helps people across the UK turn unwanted books into extra cash quickly and easily. Whether you are clearing shelves, selling textbooks after university, or making space at home, we make the process simple with fast scanning, instant prices and free delivery options.
We specialise in buying non-fiction books, including textbooks, cookbooks, business books, hobbies, crafts, history, biographies and specialist subjects. Simply scan the barcode using our app or website to get an instant valuation and send your items to us for free.
Alongside books, we also buy CDs, DVDs, Blu-rays and video games, making it easy to declutter and earn money from media you no longer use.
At WeBuyBooks, we are proud to offer fair prices, fast payments and friendly customer support, helping millions of items find a new home instead of going to waste.
Visit our website: www.webuybooks.co.uk
Contact info
United Kingdom
- 01706 212985
- info@webuybooks.co.uk
- webuybooks.co.uk
4.3
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a great idea to recycle books…
This is a great idea to recycle books and the system works very well. However , I do think the prices paid are on the low side
8 June 2026
Reply from We Buy Books
Thank you for taking the time to leave us a review! We're glad you like our service and the idea of giving books a new life. We appreciate your feedback on our prices and will continue to work on improving our service. Thank you for your support!
Reply from We Buy Books
Thank you for your review! We're glad to hear that you had a great experience with us. We really appreciate your support!
Reply from We Buy Books
Thanks for the 5-start feedback!
Simple Beginnings and Assisted Endings
The process of scanning books and movies was super simple. I could immediately see what I what get for each item. The problem I ran into was with setting up the collection. I was unable to do it on my own through the app or on the website. I contacted customer service through the app and they helped me for the final pieces. The initial stuff was easy but it was frustrating to struggle with completing the transaction. I am super thankful for the customer service rep's patience and help. I thankfully already had 2 boxes that met the size restrictions and they were collected from my doorstep. If you struggle as well, use the live chat!
11 June 2026
Reply from We Buy Books
We are happy to hear that scanning your items was simple and that our customer service team could assist you with completing your collection. We appreciate your feedback regarding the process and will use it to improve our services. Thank you for sharing your experience!
So good,so easy
So good,so easy, so reliable. This company are so good at providing excellent customer service. I definitely recommend using their services.
5 June 2026
Reply from We Buy Books
We truly appreciate your wonderful feedback! We are delighted to know you found our service so good, easy, and reliable. Thank you for recommending us.
I use Webuybooks a lot.
I love Webuybooks!
I use their app a lot to collect used books that I no longer require. The app is quite straightforward to use on my phone.I scan the books and it tells me how much they are worth.
They also give you a range of courier options. I use the ones where they collect my parcel and I dont have to provide a returns slip. they print and provide it on arrival.
Once returned Webuybooks will send you an email to inform you of when they pay the money into your account. I use it a lot as I can get some cash for my books and dont have to drag them to a charity shop as I do not drive.
The only minor issue is when I log in using my phone sometimes the email and password do not line up when typing them in which could cause a login issue. It could be a problem with my browser though, as well as the fact I am not tech savvy.
I also love to purchase books from Webuybooks . Their preowned books are very reasonably priced. Thanks.
Marlene
5 June 2026
Reply from We Buy Books
We are so happy to hear you love using our app for selling your books and appreciate your positive feedback on the courier options and payment process. We also value your kind words about our pre-owned books. We've noted your comment regarding the login experience and will look into it.
Absolutely super easy and efficient
Absolutely super easy and efficient. If only all aspects of life in Britain today were so straightforward.
Communication is bang on - now chasing needed, everything happens when it should - brilliant
12 June 2026
Reply from We Buy Books
We are so glad to hear that you found our service easy and efficient, and that our communication met your expectations. Your positive feedback is truly appreciated!
A great way to declutter and give books a good home
We needed to declutter and wanted our loved books to go to a good home. We chose We Buy Books based on a Which review. Really simple to create an account and use the app. We decided to print the label and attach to the box, and found the locker deposit really easy.
12 June 2026
Reply from We Buy Books
We're so happy to hear that our service made decluttering easy and that our app and locker drop-off process were simple for you. Thank you for choosing us to rehome your books!
Reply from We Buy Books
Thanks for the 5-start feedback!
Easy to use system
Easy to use system. Trouble free collections. Quick payment. Excellent helpline when needed. Well done!
12 June 2026
Reply from We Buy Books
We're so happy you found our system easy to use and our helpline excellent! Thank you for your kind words.
Great
As always, a very straightforward process and helpful customer service staff when needed. The only difficulty I encountered was with the Evri courier collection, which was an absolute nightmare, but I appreciate that this is not in the control of WeBuyBooks.
11 June 2026
Reply from We Buy Books
Thanks for using our service again. We appreciate your positive feedback. We are truly sorry to hear about the difficulties you experienced with the courier collection and we are looking into that. We are always working to improve all aspects of our service.
Kept my books, refused to pay!
I'm afraid my experience with them has been utterly appalling. I have sent them over £2,000 worth of books in the last couple of months - Royal Mail confirms they have delivered them - but WeBuyBooks has yet to pay me a penny. They won't respond to my emails. I've phoned them and they repeatedly claim they don't know what's happening. Then I find they have blocked my account so I can't even login to check what's happening. I am now having to take them to the Small Claims Court for failure to pay. Shocking experience - I would recommend you avoid at all costs.
18 June 2026
Unprompted review
Reply from We Buy Books
Hello James,
Thank you for your review.
We have been in direct contact with you regarding your account and the use of our service, and you're aware of the circumstances surrounding this matter.
Best Regards,
WeBuyBooks
Rude and dismissive
Absolutely dreadful company to deal when I asked for a return as the book had no dust jacket the response was rude and dismissive, despite using a picture of the book with dust jacket as their stock image. This company does not have customer service as part of their vocabulary. I will not deal with them again. I have been a customer of eBay for over 20 years and with over 1500 interactions I have never dealt with a company this bad.
9 June 2026
Unprompted review
Reply from We Buy Books
We're happy to hear you had a positive experience. Thank you for your feedback.
Fast payment and ease of sending trade…
Fast payment and ease of sending trade to you via post office. 👍
4 June 2026
Reply from We Buy Books
We're glad you found our service easy and efficient. Thank you!
Quick way to make some cash!
The process of scanning the books is very straightforward.
The money quickly goes into your account
The customer service team are very polite and helpful
11 June 2026
Reply from We Buy Books
We are so glad to hear you found the scanning process straightforward and that our customer service team was polite and helpful. Thank you for your kind words!
Reply from We Buy Books
We're happy to hear you found our process efficient and clear. Thank you for your feedback!
Was very easy to use and quick to…
Was very easy to use and quick to receive money. Its nice to know my books will be reused by someone who needs them.
3 June 2026
Reply from We Buy Books
We're so happy you found our service easy to use and appreciate your positive feedback! We love that your books will find new homes.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.