Webcentral Reviews 1,061

fixed all of my issues quickly and efficiently

Fast customer service and all my questions answered every time

Priyanka S was very helpful in getting our DNS records set up correctly and fixing all my mistakes!

Webcentral recently had an email outage (it's not the first) that caused major disruption to my business. They were difficult to contact and very unhelpful once I was able to message a technical service agent.

A few months later I received an email informing me their prices would be increasing!

Over the past few days I have been migrating all my Webcentral services to another company.

This is not the first issue have had with Webcentral (I've been with them since they were Melbourne IT).

My advice would be not to use Webcentral.

_______________________________________________________________

10/06/2026 18:01

Hi James,

Thank you for your response as I’d be happy to elaborate on this incident.

The Webcentral email outage was on 06/01/2026 at 11:08am and lasted until 07/01/2026 at 7:43am, affecting website, email hosting and C panel hosting.

If Webcentral was a phone carrier, you would have made national news and perhaps even triggered a government inquiry for your incompetant outage.

Your support over this incident was appalling.

And I find it interesting, James, that it can be a challenge to contact anyone who knows what they’re talking about in your service centre for help at anytime, and yet I write a complaint about your company on a product review page and you respond with a message in around 20 minutes.

Are you understanding my frustration yet?

There’s more…

Setting up a service centre is more than training a handful of people how to cut and paste URL’s from your own website.

I have the skills for that.

And if I am lucky enough to grab someone’s attention, it seems I need to share their attention with a bunch of other customers simultaneously. Their messaging is painfully slow and watching the 3 dots of indecision playfully bounce on the screen only makes the experience more infuriating.

Like most people who use your service, I don’t have the time to spend hours and hours dealing with a company I pay money to, for a frustrating run-around through non-sensical, painfully slow messaging that solves nothing.

What I need, is someone who can diagnose, and fix a problem quickly. And not expect me to deep dive into MX codes and DNS servers, whatever they are.

I don’t solve IT problems for living. You do.

Good luck solving this one.

Thanks for your prompt response James from Customer Advocacy at Webcentral.

Webcentral is brilliant for our needs as a new sofware company. the staff have helped us through hurdles, and Soundarya was excellent in guiding me through the mysteries of setting up email and website linkage.
Their prices are very affordable, and make a big difference when starting out.
I'd happily recommend them highly for any hosting needs.

Great customer service! Krisnha helped resolve an issue efficiently and with kindness, thank you!

The patience shown by Sophie. We oldies (68) aren't that flash using pc s.
I give a 10 out of 10

Excellent help from Jundi - Jundi quickly and efficiently anaysed my problem, referred to others in her team for additional information, and provided an excellent solution to my domain problem. Very knowledgable. Thanks fo the help

The team where very responsive and helped me with my request. The entire process was easy.
Thank you

Kim G was excellent and solved my issue very effectively and efficiently.

When I was completely stuck connecting my domain, I connected on a chat via the webcentral help option. Marin understood exactly what I was trying to do, which was more complicated than just adding a standard domain, he was quick, thorough, provided screenshots and guidance along the way. Highly recommend!

Excellent Customer Service, throughout product selections, purchases, account queries and prompt replies and resolutions to any issues. Highly recommended

As with Amanda in her report last month, Webcentral lost me my website. It occurred several months back, but it still rankles.

About 25 years ago I registered a domain name with MelbourneIT, which at that time was a monopoly organisation in Australia. I maintained this arrangement, I thought, which continued for many years. But I noticed that the re-registration bill eventually came from a company called Net Registry, and then later again from another company, Webcentral. These, with possible more new company names, were apparently all owned by MelbIT. (I suspect they were all established once the monopoly situation was removed by the government, to make it appear to new customers that they were bona fide competitor companies.)

About the time my domain name was due for renewal, the Australian government brought in a new law that required businesses wanting a domain name to be also registered with an Australian Business Number or ABN. My business already had an ABN but there was as yet no nexus with the domain name.

I had contacted Webcentral accordingly and explained that I was getting paperwork together to demonstrate that, yes, I had an ABN which could be applied to the domain registration file for my business.

I had regrettably had to deal in this with an entitled millennial – let's call him Simon. Simon really had no concept of 'service'. He was not at all disposed to be helpful while I gathered the required information from the government's business registration arm, ASIC. There was quite a bit of to-and-fro emailing between us while I got the information together, but eventually I received an email from a polite and helpful lady at Webcentral – I’ll call her Sasha – asking me to lodge some money with them. I did this, assuming this meant that my application had finally been accepted and the name had been re-registered.

A rash assumption. By this time the due date for renewal had passed, and I then discovered that Simon or some other person had given my domain name to some squatter company. Either that, or perhaps it was sold to them. In either case it was no longer mine. (I understand that these squatter companies have no intention of ever using the domain name, but make their money by extorting people in my situation – you can buy your own name back from them if you're prepared to pay whatever price they ask.)

I pointed out to Webcentral that Simon had been clearly aware all the time of the fact that I wanted to renew the domain name, that by then I had provided Webcentral with the necessary new paperwork, and that I had paid them the money they had requested. But none of that cut any ice with him. (My money was eventually refunded, however, so we can strike 'theft' off their list of crimes....)

Unfortunately there was no evidence by that time that the helpful Sasha was still with the organisation. (I suspect they might have sacked her because she was being too helpful to clients....) So I could not ask that she be permitted to handle the case instead.

As a result of Simon's rush to do the wrong thing, my business website all of a sudden essentially just ceased to exist. Not only could it no longer be found, either directly by using its URL or through an internet search, but none of its email addresses worked any more either so the business was uncontactable. And on top of that, all the many hyperlinks to the website that existed elsewhere on the web also became instantly defunct. (Thank goodness for The Wayback Machine.)

Fortunately, I was preparing to wind up the business in the next few months anyway, so although it meant I had a fair bit of extra running around to tidy up loose ends that might have unravelled because of Simon’s cowboy attitude, no lasting harm was done to the business. That of course was not known to Webcentral and would have been none of their business in any case. And they could certainly claim no credit for the fact that my business was not badly damaged by the cavalier attitude of Simon and whoever else he might have inveigled into joining him in his little client war.

I have since been told by a colleague who had once worked at MelbIT that they had a name in the industry for being unhelpful. As Adimas said in a review, like Amanda’s also just last month, "Overall, terrible customer service ... they don't care about the customer." My experience certainly bears both judgments out.

I've given them one star here, and that only because of the obliging Sasha who appears to be no longer with them.
___________

Dom's comments in rebuttal have been noted.

His disappointment at receiving a one-star review is exceeded only by my own disappointment at having my website demolished for want of timely service from Webcentral.

By all means deal with this company if you choose to, but be aware that some people have lost their websites by doing so.

Peyo was an awesome example of going above and beyond to help the customer. I had a great experience

Thanks to the all-hours support, I was able to resurrect my domain with new nameserver glue references at stupid o'clock on the weekend! Service was quick and supportive in every sense - Thanks Heaps for your help Jansen! :D

adit was very helpful...extremely good service

I have managed my website and email through Webcentral (and its previous incarnation as NetRegistry), for many many years. They are always very responsive to my queries and my novice nature. They could do with better templates on their gallery but other than that, they are great. I feel I can trust them to look after me and guide me.

Very prompt response from technical support via the webportal chat function. Technician was knowledgeable and rectified my accidental deletion of a DNS TXT Record very promptly.