Webcentral Reviews 1,061

The assistant was prompt and knowledgeable and assisted me to fix the problem quickly and also updated my account for me.

The right advice in a timely manner and the team member took action for me.

Mine was a fairly complex problem and was dealt with and a polite and brisk manner

Solved my issues without any nightmares, especially when the original email I received was a Scam, which lead to much confusion on my part. Thanks again

Great. Persevered and fixed the annoying issue. Thank you!

online help from webcentral was excellent. response was quick as and the problem was solved. what more can you ask for.

Very helpful, polite and knowledgable

Andika T!

They were fantastic! Spent heaps of time resolving domains and email and wordpress logins and teaching me thing ans answering questions.

Brilliant!

On one occasion, they shut down a domain because they wanted me to confirm my address. Regularly the server has apalling performance. Then billed a renewal at 6 x the original cost 3 days before expiry and made me jump through hoops to get a refund - had to complain to Paypal. AVOID LIKE THE PLAGUE

Web chat works very well. The AI agent quickly classified my query and passed me onto a real person. Then they were able to solve my issue within 30 mins. Great support.

Helpful in quickly resolving the issues with my domain. :)

Web central recently lost my web site. I have requested a refund of the past years hosting fees so I can use the funds to rebuild. I am not a big customer, but a customer none the less. They are happy to process a refund and cancel all my services. Wow....excellent customer retention strategy

I almost feel like I am being blackmailed.

Leaves a pretty bad taste in my mouth.

Webcentral have been very helpful and efficient with changing our hosting plan. I'm impressed with the advice and service provided.

Mirena and other staff were extremely helpful with technical issues. Thanks team!

Support is so important when you actually need the help. And 10/10 support experience here. Even the bot was great. But when I asked for a human, straight away, and resolved. Highly recommended. Thank you Alex.

From the online chat, (which was also helpful), I was redirected to Zahra, who turned the whole frustrating problem into a solution. She was clear, gave screenshots, extremely patient and spent a lot of time helping me to get our FTP up and running. Brilliant - I will be confident to use this service again. Thank you

Yoedhi was patient. We got there.

Honestly the worst company to host a domain with.
Support won't budge when you're on a deadline nor do they care about longtime customers that are spending thousands yearly on domains with them.
The switch over from whatever bs domain they had originally was so janky that I had to beg support to resolve a DNS issue.

Overall, terrible customer service, constant downtimes and they don't care about the customer.

Previously I have been very happy with webcental support.

Webcentral: Please add the following comments to your feedback/ improvement channels. When asked your agents did not give me any means to lodge these comments. Here you go.
Today I'm anxious, concerned, and surprised by an outage. There should be mechanisms to apprise your customers of any service problems.
Also the Chat is time consuming for all concerned - especially when previously having to re-iterate previously supplied details.