Waxmaid Reviews 

I placed an order on October 26th and still have not received a shipping notification almost a month later. I contacted support about my issue and was not given any information on where my order was or any solution. I had to fill out the online twice form and then reach out via email because I did not receive a response. Your website clearly says that orders will be shipped between 5-9 days after placing an order, so I’m not sure what happened.

This is the third review request I have had and my product has not arrived. Okay then... I ordered a water pipe exactly 18 days ago and have not received it. Just emailed them and was told it will ship within the next week. No idea what is going on. Not happy about this at all.

I placed an order on October 25th and still have not received my order as of November 14th (definitely not 2 to 3 day delivery as stated) but have received 3 correspondence to leave a review of how my experience has been…it’s been a joke!

I have reached out to Waxmaid via their “contact us” through their website, Instagram and from PayPal…absolutely no response which is unacceptable.

I’m not sure how any of the Smoke Shops buy from you but if your customer service to them is anything like what mine has been you won’t last very long in business.

I placed an order on November 1st and it has not yet shipped. I’ve emailed customer service twice and have not received a reply even though it states that you should receive a reply within 12 hours. At this point, I am questioning if this website is legitimate.
EDIT: 6 days later and I still have not received a shipping confirmation. These responses from waxmaid are disingenuous.

Haven't received items yet been over a week. And not even a tracking number

I received on order that was missing stuff and had the wrong stuff.
Ive written many times be have gotten no useful response.
[Order #3778] (October 18, 2021)

I made another order [Order #4086] (October 29, 2021) and haven't heard back on it.

I made a purchase over a week ago. I have sent emails trying to get the status of my purchase, or was my purchase order even received and processed by you. No one has responded to my email, I’m beginning to wonder what kind of company this is, I hope I haven’t been taken.

I ordered over a week ago and still haven’t even gotten an email that my items been shipped. I’m pissed and extremely unimpressed. I love this bong, this will be my second one but the last I purchased from an in-person store; NEVER AGAIN will I buy from your online store it SUCKS!!! I’ll be calling for a refund if my orders not shipped within 24 hours….an entire week is ample time to put a stupid bong in a box!

Item has still not arrived. Have not received any response from the store. Sent multiple emails and considering cancelling the payment.

DO NOT ORDER THROUGH WAXMAID!!
I’m warning you now, I’ve always been a fan of their pieces but do not order one offline!! I ordered one a month & a half ago & still haven’t gotten it, first I ordered it 2 months ago then after 2 weeks they said something went wrong on their end and I had too reorder, so I did & it was supposed too come in 3 weeks, that was 5 weeks ago.. and the package has been sitting at their place with the shipping label for 8 days now, all they have too do is put the label on it & send it. Buying a piece should be a Fun/ Exciting moment but this has been nothing but stress, I’m starting too feel like I got screwed over & I don’t know if I’m ever even gonna get my package. WAXMAID IS A JOKE!

They say too go too their website and report your issues & they’ll try too get back too you in 12 hours, we’ll the past week I’ve submitted a few of those & gotten no email or anything back, so I’ve been ignored, lied too multiple times, really just getting screwed over, Waxmaid was one of my favorite places for pieces, but after all this it’s made me realize, they’re an unprofessional excuse of a business, I run a business & ship 10,000 packages across the US weekly with no issues

2 weeks after placing my order i received an automatic email asking me to rate the product. i clicked the 'haven't received my order yet' icon and it stated the seller would be notified. another week went by with nothing so i emailed customer service- no response. a week later i received another of those review request emails so i decided i'd give waxmaid one more chance to let me know what's going on with my order. finally did get a response on my second attempt and was told the order would ship right away. it did, and they offered a tracking #. item arrived the following week- and is the wrong item. they're either extremely short staffed and struggling to keep up with demand, or they're using their products to get high all day long. either way- i requested a refund plus the cost of shipping the wrong item back to them. if i receive both in a timely manner, i'll update this to a 2-star review.

edit: customer service offered to send me the correct product and to not bother with shipping the incorrect one back. will be happy to edit this review and increase the # of stars if they follow through with it.

Awesome product easy to use and clean!!

If I could give zero stars I would.

Product arrived damaged, stem of glass bowl was chipped and water stem was split and disintegrating.

Custom service non-existent. I’ve sent two emails to the company hoping to resolve this to which I’ve received no response. Would love to have resolved this but the only communications I get from the company are asking for a review. Perhaps this might result in a response.

Received both orders within a reasonable amount of time, the first order arrived a few days before my second order. Overall very happy with the order and products, it was exactly as described on the site. They both work well and are not damaged. I think the prices I paid were well worth what I got. The only reason I left one star off is because when I was trying to get in contact with the customer service, I called for days on end and emailed and heard no response about my second package arriving later than normal with no tracking info to let me know where it was.

Prompt delivery, not overly packaged but still safe and secure

This purchase was fine. But my last purchase was horrible. And it was a way larger purchase than just a sleeve for my horn. I bought an Aries and it was a horrible machine. Both bowls burned up within 2 weeks of getting it. It was also having a hard time holding a charge. Mine you, we paid 179 for our Aries, before they went down in price. Anyways, I email Waxmaid. I got an extremely long email back asking me about my usage and how we handle our Aries, and oh by the way the atomizers do go out fairly quickly, but we have replacements in the store.. (At 25 bucks or so) I emailed back the info they wanted, and I never got any response back from Waxmaid.

We spent a lot of money for a machine we got to use for 2 weeks before it broke and very little communication from the company. 3 stars is being nice.

I got the waxmaid ares as a gift from a friend it was brand new I’ve used it for a few months now and as of this morning it won’t charge anymore very disappointed ☹️