I dealt with a very polite and helpful young chap, Ethan Leech, who gave me some sound information enabling me to bring my bill down. I asked him if he could find a cheaper option and he did. He expla... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Watt Utilities have arranged various utilities contracts for me over a number of years. They have always proved to offer excellent service and trouble free switching between contracts. They stay on co... See more
Company replied
Sammie Eskowitz helped us agree a new gas contract from the termination of our current contract. I have used Watt Utilities before all with positive outcome. The information supplied was good. The on... See more
Company replied
I had never heard of Watt Utility so I was sceptical. Their agent, Brad, was very patient and found the energy contract that I needed, one with zero standing charge for a small user. I have received... See more
Company replied
Company details
Information provided by various external sources
Watt Utilities is an established Utility business comparison broker for the commercial energy market. We have worked alongside the UK’s leading electricity and gas suppliers for over 10 years. Our objective is to ensure our clients journey through the commercial energy process is low maintenance and cost effective. Our employees will provide fantastic customer service and complete transparency.
Contact info
5th Floor, St Ann's House, St Ann's Square, Manchester, M2 7LP, M2 7LP, Manchester, United Kingdom
- 0161 833 8672
- hello@watt.co.uk
- watt.co.uk
4.3
Excellent
825 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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All good and Brad made the process easy
All good and Brad made the process easy
8 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your review.
We're pleased to hear that Brad made the process easy and that you had a positive experience with Watt Utilities. Our team works hard to make energy procurement as straightforward and hassle-free as possible, so it's great to know that Brad delivered that for you.
We'll be sure to pass your feedback on to Brad, who will be delighted to hear your comments.
Thank you for choosing Watt Utilities, and we look forward to assisting you again in the future.
Kind regards,
The Watt Utilities Team
Excellent customer service and advise
Excellent customer service and advise. He was extremely helpful and knowledgeable.
5 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your wonderful review.
We're delighted to hear that you received excellent customer service and found our team helpful and knowledgeable. Providing clear advice and expert guidance is something we pride ourselves on, so it's fantastic to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback and thank you for choosing Watt Utilities. We look forward to assisting you again in the future.
Kind regards,
The Watt Utilities Team
The company reached out to me
The company reached out to me, reviving an older connection and reminding me of the importance of fixing our rates. Dominic was dynamic, knowledgable and friendly.
4 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your fantastic review, Keith.
We're delighted to hear that Dominic was able to reconnect with you and help highlight the importance of reviewing your energy arrangements. Securing rates at the right time can make a significant difference, so we're pleased we could assist when the opportunity arose.
It's great to know that you found Dominic knowledgeable, friendly and proactive in his approach. We'll be sure to pass your kind comments on to him, as he will be delighted to hear that he made such a positive impression.
Thank you for choosing Watt Utilities and for taking the time to share your experience. We look forward to supporting you again in the future.
Kind regards,
The Watt Utilities Team
Excellent service from Jack
Excellent service from Jack. He helped us arrange a new gas contract with British Gas and made the whole process straightforward and stress-free. He was professional, knowledgeable, and kept us informed throughout. Everything was dealt with quickly and efficiently.
I would highly recommend Jack to anyone looking for help with their business energy contracts.
Thank you for your excellent service!
5 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your fantastic review.
We're delighted to hear that Jack provided such a positive experience and was able to help arrange your new gas contract smoothly and efficiently. Making the process straightforward and stress-free for our customers is exactly what we strive to achieve, so it's wonderful to know that Jack delivered on this.
We're particularly pleased that you found him professional, knowledgeable and communicative throughout the process. Keeping customers informed every step of the way is an important part of the service we aim to provide.
We'll be sure to pass your kind comments on to Jack, who will be thrilled to hear your feedback.
Thank you for your recommendation and for choosing Watt Utilities. We look forward to assisting you again with your business energy requirements in the future.
Kind regards,
The Watt Utilities Team
Nice person good advice and extremely…
Nice person good advice and extremely helpful
5 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your kind review.
We're delighted to hear that you found our team friendly, helpful and able to provide good advice. Delivering knowledgeable support and ensuring our customers feel confident in their decisions is something we take great pride in.
We appreciate you taking the time to share your feedback and thank you for choosing Watt Utilities. We look forward to assisting you again in the future.
Kind regards,
The Watt Utilities Team
We had an excellent experience working…
We had an excellent experience working with Amanda to secure competitive pricing for our gas, electricity, and water services at the Galston Trust. From the outset, the process was exceptionally streamlined and efficient, requiring minimal input from our team while delivering strong results.
Amanda demonstrated professionalism, clear communication, and a strong understanding of the market, ensuring we achieved good value across all utilities. Her approach allowed us to focus on what we do best, with complete confidence that this important area was being handled effectively.
I would highly recommend Amanda to any organisation looking for a hassle-free and efficient way to manage their utility procurement.
5 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your fantastic review.
We're delighted to hear about your positive experience working with Amanda and that we were able to secure competitive pricing across your gas, electricity and water services for the Galston Trust.
It's particularly rewarding to know that the process was streamlined and efficient, requiring minimal input from your team while still delivering strong results. We understand that organisations need to focus their time and resources on their core activities, so providing a hassle-free procurement service that delivers value is exactly what we aim to achieve.
Amanda will be thrilled to hear your kind comments regarding her professionalism, communication and market knowledge. We are proud of the expertise our team brings to helping customers navigate utility procurement with confidence.
Thank you for your recommendation and for placing your trust in Watt Utilities. We look forward to continuing to support the Galston Trust with its utility requirements in the future.
Kind regards,
The Watt Utilities Team
Excellent service from Kabe Tandy
Excellent service from Kabe Tandy. The renewal process was handled quickly and efficiently, with clear communication throughout. A smooth and hassle-free experience. Thank you for your support.
5 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your wonderful review, Carrie.
We're delighted to hear that Kabe provided excellent service and made your renewal process quick, efficient and hassle-free. Clear communication and a smooth customer experience are at the heart of what we do, so it's fantastic to know that this was reflected in your experience.
We'll be sure to pass your kind comments on to Kabe, who will be pleased to hear that his support was appreciated.
Thank you for choosing Watt Utilities and for taking the time to share your feedback. We look forward to assisting you again in the future.
Kind regards,
The Watt Utilities Team
Reply from Watt Utilities
Thank you for your kind review.
We're delighted to hear that Jack provided such a positive experience and that you found him happy, courteous, polite and helpful. Delivering excellent customer service is something we take great pride in, and it's always wonderful to receive feedback recognising our team's efforts.
We'll be sure to pass your comments on to Jack, who will be pleased to hear that he made such a positive impression.
Thank you for choosing Watt Utilities, and we look forward to assisting you again in the future.
Kind regards,
The Watt Utilities Team
Very patient explanation
4 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your review.
We're pleased to hear that you found our explanation clear and patient. We understand that energy contracts can sometimes be complex, so taking the time to ensure our customers fully understand their options is an important part of the service we provide.
We appreciate you taking the time to share your feedback and thank you for choosing Watt Utilities. We look forward to assisting you again in the future.
Kind regards,
The Watt Utilities Team
Cold calling and trying to claim…
Cold calling and trying to claim association with my energy providers. Disgraceful behaviour and will be reporting
26 February 2026
Unprompted review
Reply from Watt Utilities
We’re sorry to hear you feel this way.
Watt Utilities is an independent commercial energy consultancy and we do not claim to be the customer’s existing supplier. Our team should always clearly identify both themselves and the purpose of the call at the outset.
We take allegations regarding sales conduct seriously and would welcome the opportunity to investigate this further internally. Please could you email our resolutions team at Resolutions@watt.co.uk with your business details and any additional information so we can review the matter fully.
Kind regards,
Watt Utilities
Misleading claims, not best rates, hidden uplift/VAT
I used Watt Utilities (Utility Preference Service) to arrange a business electricity renewal. They claimed they “offer the best rates”, but when I checked other options afterwards, competitors were significantly cheaper and offered more flexible contract periods.
I also don’t think pricing was presented transparently. The “final” price discussion didn’t clearly include VAT, and the broker’s commission is taken as an uplift in the unit rate — meaning the price you pay (and therefore your bills) is higher than it would be without that uplift. This wasn’t made clear enough upfront.
When I contacted them soon after to cancel, I was told the contract “can’t be cancelled” and that “the energy is already bought” even though the renewal start date shown in the paperwork is 28/11/2026. It felt like pressure and spin rather than straightforward advice.
Advice: avoid and choose competitors, or go directly through the energy supplier’s website/sales team.
23 February 2026
Unprompted review
Reply from Watt Utilities
We’re sorry to hear that you were unhappy with your experience.
Watt Utilities is an independent commercial energy broker and, like most brokers in the industry, we receive commission from suppliers which is incorporated within the contracted unit rates offered. We always aim to communicate this transparently during the sales and verification process.
Energy pricing can fluctuate daily and supplier pricing, contract lengths, and available products will naturally vary across the market depending on timing, credit profile, consumption, and supplier appetite at the point of quotation.
Regarding cancellations, commercial energy contracts are typically legally binding once accepted by both parties and confirmed with the supplier, even where the future contract start date is later. This is standard industry practice across the UK business energy market.
That said, we take all feedback seriously and would welcome the opportunity to review your concerns in full.
New low use energy switch
I had never heard of Watt Utility so I was sceptical. Their agent, Brad, was very patient and found the energy contract that I needed, one with zero standing charge for a small user. I have received the notifications from outgoing and incoming supplier. The energy switch isn't until 5th March but is has gone smoothly so far.
12 February 2026
Unprompted review
Reply from Watt Utilities
Thank you for taking the time to leave such a positive review.
We’re delighted to hear Brad was able to help find a suitable low-usage contract for your business and make the switching process straightforward and stress-free. We understand that finding the right solution for smaller energy users can be just as important, so it’s great to hear the zero standing charge option met your needs.
We’ll be sure to pass your kind comments on to Brad and the team.
Thank you again for choosing and we look forward to supporting you throughout your contract term.
Kind regards,
Watt Utilities
very quick turn around time and best…
very quick turn around time and best rates available
14 January 2026
Unprompted review
3rd time using Watt
I have used Watt Utilities now for my previous 3 energy contracts. They are always fantastic. Full of knowledge and advice and always get me the best deal available.
This is the first timeI have dealt with Claire and she has kept up the tradition of her predecessors by handling everything perfectly.
15 January 2026
Unprompted review
Easy to change tariff
Easy to change tariff. Knowledgeable and efficient
14 January 2026
Unprompted review
Company needs investigating
This company needs investigating on a very high level need to be put on news in the country so people are aware how they try to scam people out of thousands of pounds when there not there energy suppliers and threaten 70 year old ladies for money when they've done no work absolute disgusting.
17 December 2025
Unprompted review
Claire was very positive and easy to…
Claire was very positive and easy to deal with.
Very straightforward showing me the rates.
Good experience.
9 December 2025
Unprompted review
I had a ton of people ringing me about…
I had a ton of people ringing me about business electric quotes and none of them seemed to think they could make a big difference. Claire then phoned me and had actual numbers which were brilliant. The process was easy, she was great.
2 December 2025
Unprompted review
Claire Bird has been excellent!
Claire Bird has been our point of contact and provided us with an excellent and efficient service during this time of crazy energy prices!
1 October 2025
Unprompted review
STOP COLD CALLING
STOP COLD CALLING, have asked nicely on many occasions,
24 November 2025
Unprompted review
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