I dealt with a very polite and helpful young chap, Ethan Leech, who gave me some sound information enabling me to bring my bill down. I asked him if he could find a cheaper option and he did. He expla... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Watt Utilities have arranged various utilities contracts for me over a number of years. They have always proved to offer excellent service and trouble free switching between contracts. They stay on co... See more
Company replied
Sammie Eskowitz helped us agree a new gas contract from the termination of our current contract. I have used Watt Utilities before all with positive outcome. The information supplied was good. The on... See more
Company replied
I had never heard of Watt Utility so I was sceptical. Their agent, Brad, was very patient and found the energy contract that I needed, one with zero standing charge for a small user. I have received... See more
Company replied
Company details
Information provided by various external sources
Watt Utilities is an established Utility business comparison broker for the commercial energy market. We have worked alongside the UK’s leading electricity and gas suppliers for over 10 years. Our objective is to ensure our clients journey through the commercial energy process is low maintenance and cost effective. Our employees will provide fantastic customer service and complete transparency.
Contact info
5th Floor, St Ann's House, St Ann's Square, Manchester, M2 7LP, M2 7LP, Manchester, United Kingdom
- 0161 833 8672
- hello@watt.co.uk
- watt.co.uk
4.3
Excellent
825 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just received a call from this…
I just received a call from this company. I asked them if they were brokers and was told "No, they are Watt Utilities"!
13 July 2026
Unprompted review
Reply from Watt Utilities
Thank you for your feedback.
I'm sorry to hear you were unhappy with your experience.
To clarify, Watt Utilities is an independent commercial energy broker, and our representatives should always identify themselves as calling from Watt Utilities. If you asked whether we were brokers and were told otherwise, that is not in line with our expected standards, and we take this feedback seriously.
We will investigate the call internally and, where possible, use it as a coaching opportunity to ensure our representatives provide clear and accurate information about who we are and the services we offer.
Thank you for bringing this to our attention.
Kind regards,
Resolutions Team
Help is at hand
Having arranged several utility contracts for me, Kelly has always been available to sort out any problems with the suppliers. This has certainly been appreciated.
9 July 2026
Unprompted review
Reply from Watt Utilities
Thank you so much for taking the time to leave such a kind review.
We're delighted to hear that Kelly has consistently provided you with the support you need, not only when arranging your utility contracts but also by helping to resolve any issues with your suppliers. We pride ourselves on providing ongoing customer support, so it's wonderful to know Kelly's dedication has made such a positive difference.
We'll be sure to pass your lovely feedback on to Kelly , she'll really appreciate it. Thank you again for choosing Watt Utilities, and we look forward to continuing to support you in the future.
I spoke to Ummar Ahmed
I spoke to Ummar Ahmed. He was helpful and patient with me. He explained everything clearly and fully so I understood the detail. I was comfortable talking to him and he was a pleasure to deal with.
Thank you
Susan Wheeler
6 July 2026
Unprompted review
Reply from Watt Utilities
Thank you, Susan, for your wonderful review.
We're delighted to hear that Ummar Ahmed provided such a positive experience. It's great to know he took the time to explain everything clearly, answered your questions patiently, and made you feel comfortable throughout the process. Providing honest, clear, and supportive service is exactly what we strive for.
We'll make sure your kind comments are shared with Ummar , he'll be thrilled to hear them. Thank you for choosing Watt Utilities, and we're here whenever you need us.
Very helpful and efficient
Very helpful and efficient. All done over the phone
2 July 2026
Unprompted review
Reply from Watt Utilities
Thank you for your fantastic 5-star review!
We're delighted to hear you found our service helpful and efficient, and that everything could be completed quickly and conveniently over the phone. We aim to make the process as straightforward as possible for our customers.
Thank you for choosing Watt Utilities. We really appreciate your feedback and look forward to helping you again in the future.
Pressure selling from a cold call with…
Pressure selling from a cold call with incorrect and misleading information regarding a price cap increase.
30 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for taking the time to share your feedback.
We're sorry to hear that you were unhappy with your experience. We take concerns regarding our sales process very seriously and are committed to ensuring customers are provided with clear, accurate information so they can make an informed decision.
We would appreciate the opportunity to investigate your concerns further, including reviewing the call recording to understand exactly what was discussed. If any information was unclear or did not meet our expected standards, we will address it appropriately.
Please contact our Customer Care team at resolutions@watt.co.uk with your details so we can look into this for you.
Kind regards,
Watt Utilities Customer Care
Energy bill switch
Dominic Gratton was helping me and my dad sort out a transfer to a different company for our energy. Dominic was really helpful, kind and shown great professionalism (especially with my dad lol). Massive thanks to you Dom for helping us! highly appreciated.
30 June 2026
Unprompted review
Reply from Watt Utilities
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Dominic provided such a positive experience while helping you and your dad switch your energy supply. It's great to know he was helpful, kind and professional throughout the process, making everything as straightforward as possible.
We'll be sure to pass your kind words on to Dominic—he'll really appreciate the recognition (and we're glad he managed to keep your dad happy too!).
Thank you for choosing Watt Utilities. We truly appreciate your support and look forward to helping you again in the future.
Hi Andy Brilliant service
Hi Andy. What can I say. He was so helpful and put my mind at ease. Did every thing to help me. I hope will remember him. If I leave near he deserves a pint. Thank you again for all your kindness
Sue
29 June 2026
Unprompted review
Reply from Watt Utilities
Thank you so much for your lovely review, Sue.
We're so pleased to hear that Andy was able to put your mind at ease and provide such a helpful and supportive service. Going the extra mile for our customers is exactly what we aim for, and it's fantastic to know Andy made such a positive impression.
We'll be sure to pass your kind words on to him, we're certain they'll make his day! While he may have to miss out on that pint, we're sure he'll really appreciate the sentiment.
Thank you for choosing Watt Utilities, and we look forward to helping you again in the future.
Amanda Anderton
Amanda Anderton, and tremendous customer service. From start to finish Amanda provided an experience that easily exceeded my expectations. The level of service I received was outstanding, it was always prompt, professional, friendly, and highly efficient, a great example of what excellent customer care should be
I was very impressed by how attentive and knowledgeable Amanda is, she often reflected great patience and understanding. I felt valued as a customer, as everything was handled with care and respect
Well done, Amanda………. you are an immense asset to your company!
Vb,
Cammy
24 June 2026
Unprompted review
Reply from Watt Utilities
Thank you so much, Cammy, for your fantastic review.
We're absolutely delighted to hear about your experience with Amanda. Providing prompt, professional, and genuinely helpful service is something we strive for, so it's wonderful to know Amanda exceeded your expectations. Your comments about her patience, knowledge, and the care she showed throughout the process are greatly appreciated.
Amanda will be thrilled to receive your kind feedback, and we'll be sure to share your comments with her. Thank you once again for choosing Watt Utilities. We truly value your support and look forward to assisting you again in the future.
Kind regards
Watt Utilities
A polite and helpful young man
I dealt with a very polite and helpful young chap, Ethan Leech, who gave me some sound information enabling me to bring my bill down. I asked him if he could find a cheaper option and he did. He explained what my options were and helped me change my supplier, even down to signing the document by email. An A+ experience, thank you Ethan.
24 June 2026
Unprompted review
Reply from Watt Utilities
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Ethan provided such a positive experience and was able to help you find a more cost-effective solution. We pride ourselves on making the switching process as straightforward as possible, so it's great to know Ethan took the time to explain your options and guide you through everything, right through to completing the paperwork.
I'll be sure to pass your kind comments on to Ethan—he'll be thrilled to receive your feedback.
Thank you again for choosing Watt Utilities, and we look forward to helping you again in the future.
Efficient and friendly service
Efficient and friendly service
Really helpful and knowledgeable
22 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for taking the time to leave us a review.
We're delighted to hear that you found the service efficient, friendly, and knowledgeable. Providing helpful advice and making the process as straightforward as possible is exactly what we strive for, so it's great to know we delivered on that occasion.
We truly appreciate your feedback and look forward to assisting you again in the future.
The Watt Utilities Team
Helpful and efficient.
The representative I spoke to was helpful and knowledgeable. He dealt with my call efficiently.
17 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your fantastic review.
We're pleased to hear that our representative was helpful, knowledgeable, and able to deal with your enquiry efficiently. Providing clear advice and excellent customer service is something we take great pride in, so it's wonderful to receive such positive feedback.
We appreciate you choosing Watt Utilities and look forward to helping you again in the future.
The Watt Utilities Team
Ethan Leech
Regularly use Ethan Leech as my point of contact and he has been great throughout all our business energy renewals.
Thank you for your help.
15 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your kind review.
We're delighted to hear that Ethan has consistently provided excellent service throughout your business energy renewals. Building long-term relationships with our customers and delivering reliable, professional support is exactly what we aim for, and Ethan will be pleased to know his efforts have been recognised.
We truly appreciate your continued trust in Watt Utilities and look forward to supporting your business for many years to come.
The Watt Utilities Team
Worst experience ever
The epitome of malpractice and manipulation. Pretending to be an energy company representatives, so lame. Disgusting.
15 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your review.
We are sorry to hear that you feel dissatisfied with your experience.
Watt Utilities takes allegations of misrepresentation extremely seriously. We do not permit our representatives to present themselves as an energy supplier or supplier representative, and all sales calls are subject to compliance procedures and call recordings.
We would welcome the opportunity to investigate your concerns fully. If you would like us to review the matter, please contact our Resolutions Team at resolutions@watt.co.uk with your business details so that we can locate the relevant records and provide a detailed response.
We are committed to treating all customers fairly and will thoroughly review any evidence relating to your concerns.
Kind regards,
Watt Utilities Ltd
Customer Resolutions Team
Sammie Eskowitz helped with new Gas contract
Sammie Eskowitz helped us agree a new gas contract from the termination of our current contract. I have used Watt Utilities before all with positive outcome.
The information supplied was good. The only slight downside was they were slightly pushy but I have not down marked as at times we need to push to get things done.
10 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your review and for your continued trust in Watt Utilities.
We're delighted to hear that Sammie was able to assist you in securing your new gas contract and that you've had positive experiences with us previously. It's great to know that the information provided was helpful and that the process was successful.
We also appreciate your honest feedback regarding our approach. Whilst we are proactive in helping customers secure contracts before termination deadlines and market changes, we always aim to strike the right balance between being helpful and allowing customers the time they need to make informed decisions. Your comments will be shared with the team as part of our ongoing commitment to improving our customer experience.
Thank you again for your continued support, and we look forward to assisting you with your future energy requirements.
Kind regards,
The Watt Utilities Team
Reply from Watt Utilities
Thank you for taking the time to leave a review.
We're pleased to hear that you found our service helpful and that the information provided was clear and concise. We believe that making energy procurement straightforward and easy to understand is an important part of delivering a positive customer experience.
We appreciate your feedback and thank you for choosing Watt Utilities. We look forward to assisting you again in the future.
Kind regards,
The Watt Utilities Team
Unpressured service from Watt Utilities Ltd
I dealt with Andrew Elsey from Watts Utilities re: securing a gas reduction for the church I am a part of. Andrew offered unpressured advice and explained things clearly so I could make an informed decision. I would recommend this company.
12 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your wonderful review.
We're delighted to hear that Andrew provided clear information and a professional, unpressured service while assisting with your gas contract. At Watt Utilities, we believe customers should have all the information they need to make informed decisions, so it's great to know that Andrew delivered this experience for you.
We will be sure to pass your kind comments on to Andrew, who will be pleased to hear that his support was appreciated.
Thank you for your recommendation and for choosing Watt Utilities. We look forward to assisting you again in the future.
Kind regards,
The Watt Utilities Team
Great company
Spoke to a lady called Amanda her customer service was second to none, she help me sort out a ongoing issue I had with British Gas Lite so I'm one very happy customer. Would highly recommend watt Utilities to anyone. Big Thankyou
1 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your fantastic review.
We're delighted to hear that Amanda was able to help resolve the issue you were experiencing with British Gas Lite and provide the level of customer service you deserve. Amanda takes great pride in supporting our customers, and we're sure she will be thrilled to receive your kind feedback.
At Watt Utilities, we understand how frustrating ongoing supplier issues can be, so it's especially rewarding to know that we were able to help bring the matter to a positive resolution.
Thank you for your recommendation and for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Watt Utilities Team
Nice to talk to someone who was clear
Nice to talk to someone who was very helpful and was able to carry out the new contract even after hitting a snag which we sorted out later in a subsequent telephone call
11 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for taking the time to leave a review.
We're pleased to hear that you found our team helpful and that the process was handled clearly and professionally. While unexpected issues can sometimes arise during contract arrangements, we're glad we were able to work through the snag together and successfully complete everything on a follow-up call.
Providing clear communication and practical support throughout the process is something we take great pride in, so it's wonderful to know this was reflected in your experience.
Thank you for choosing Watt Utilities. We appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
The Watt Utilities Team
Reduction in rates paid.
8 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your review.
We're delighted to hear that we were able to help secure a reduction in your energy rates. Helping businesses manage their utility costs and achieve better value is one of our key objectives, so it's great to know that we were able to deliver a positive outcome for you.
We appreciate you taking the time to share your feedback and thank you for choosing Watt Utilities. We look forward to assisting you again in the future.
Kind regards,
The Watt Utilities Team
Friendly
Friendly, polite and took the time to explain the details of the new contract concisely and gave me the opportunity to clarify any detail I was unsure of.
2 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your kind review.
We're delighted to hear that you found our team friendly, polite and helpful throughout the process. We believe it's important that our customers fully understand their energy contracts, so it's great to know that everything was explained clearly and that you felt comfortable asking questions along the way.
Providing clear information and ensuring our customers can make informed decisions is a key part of the service we strive to deliver, and we're pleased this was reflected in your experience.
Thank you for choosing Watt Utilities. We appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
The Watt Utilities Team
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