Watt Utilities Reviews 

825
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high quality of service. Customers frequently commend the dedicated staff for being exceptionally helpful, polite, and thoroughly knowledgeable when guiding them through complex energy contracts. People also highlight the smooth, straightforward user experience that efficiently lowers utility prices and provides significant financial savings on bills. Some reviewers were not happy with persistent cold calls, unwanted phone activity, and ongoing difficulties reaching customer service representatives. A few people also reported frustrating experiences involving aggressive sales tactics, miscommunication regarding agreements, and general confusion over independent broker roles.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, efficiency, and... See more

Service

People report positive experiences with service, highlighting professional and efficient assistance when... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are friendly,... See more

Price

Reviewers mention positive feedback about price, highlighting significant cost reductions and competitive... See more

User experience

Customers report positive experiences with user experience, highlighting an exceptionally streamlined and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with a very polite and helpful young chap, Ethan Leech, who gave me some sound information enabling me to bring my bill down. I asked him if he could find a cheaper option and he did. He expla... See more

Company replied

Rated 5 out of 5 stars

Watt Utilities have arranged various utilities contracts for me over a number of years. They have always proved to offer excellent service and trouble free switching between contracts. They stay on co... See more

Company replied

Rated 5 out of 5 stars

Sammie Eskowitz helped us agree a new gas contract from the termination of our current contract. I have used Watt Utilities before all with positive outcome. The information supplied was good. The on... See more

Company replied

Rated 5 out of 5 stars

I had never heard of Watt Utility so I was sceptical. Their agent, Brad, was very patient and found the energy contract that I needed, one with zero standing charge for a small user. I have received... See more

Company replied


Company details

  1. Price Comparison Site

Information provided by various external sources

Watt Utilities is an established Utility business comparison broker for the commercial energy market. We have worked alongside the UK’s leading electricity and gas suppliers for over 10 years. Our objective is to ensure our clients journey through the commercial energy process is low maintenance and cost effective. Our employees will provide fantastic customer service and complete transparency.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

825 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(825)

111 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service!

Excellent service from Claire Bird as always. We are extremely busy at the moment as a company and sorting the energy contract out has just been at the bottom of the list. Claire has been extremely patience, helpful and efficient in getting our energy contract sorted for us.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service I considered my last contract to be far…

I considered my last contract to be far too high. The new contract arranged by Kelly is significantly lower which is very good news. I asked for help to estimate my annual costs and change my Direct Debit, she was very professional and very human. A really good experience.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Sammie has been brilliant in supporting…

Sammie has been brilliant in supporting us through our energy switch. He was patient, knowledgeable and always on the right side of being in touch at the right time while not being too pushy at all.

He was a pleasure to deal with and I cannot recommend him or Watt Utilities highly enough.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

LeighAnn Duffy has been absolutely…

LeighAnn Duffy has been absolutely fantastic! She has been super helpful and has helped massively with getting us savings on our water and electricity. LeighAnn has been friendly, informative and provided an excellent service! Highly recommend!

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service & experience

Claire Bird was really informative and helpful. She was very efficient and helped me secure a fantastic 3 year fixed deal for our electrics. Very happy, thank you!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Very good communication

The communication was very good in that they called to update me on the progression of the transfer. They were also able to advise us on the best course of action. All correspondence including emails were prompt and easy completing/signing of documents due to their software.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Claire Bird is a star

Claire Bird is a star and always looks after my business needs. She is on the ball, reliable and personable. My accountants have asked me this week how I am managing to keep the costs down for my utilities! Thanks Claire.

9 July 2025
Unprompted review

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