I dealt with a very polite and helpful young chap, Ethan Leech, who gave me some sound information enabling me to bring my bill down. I asked him if he could find a cheaper option and he did. He expla... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Watt Utilities have arranged various utilities contracts for me over a number of years. They have always proved to offer excellent service and trouble free switching between contracts. They stay on co... See more
Company replied
Sammie Eskowitz helped us agree a new gas contract from the termination of our current contract. I have used Watt Utilities before all with positive outcome. The information supplied was good. The on... See more
Company replied
I had never heard of Watt Utility so I was sceptical. Their agent, Brad, was very patient and found the energy contract that I needed, one with zero standing charge for a small user. I have received... See more
Company replied
Company details
Information provided by various external sources
Watt Utilities is an established Utility business comparison broker for the commercial energy market. We have worked alongside the UK’s leading electricity and gas suppliers for over 10 years. Our objective is to ensure our clients journey through the commercial energy process is low maintenance and cost effective. Our employees will provide fantastic customer service and complete transparency.
Contact info
5th Floor, St Ann's House, St Ann's Square, Manchester, M2 7LP, M2 7LP, Manchester, United Kingdom
- 0161 833 8672
- hello@watt.co.uk
- watt.co.uk
4.3
Excellent
825 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Fast efficient service.
Ethan was fast, efficient and rang back when he said he would. Thank you.
16 June 2026
Unprompted review
Reply from Watt Utilities
Thank you for your fantastic review! We're delighted to hear that Ethan provided such a fast and efficient service and, importantly, kept his promise to call you back when he said he would.
We'll be sure to pass your kind feedback on to Ethan. Thank you for choosing Watt Utilities, we really appreciate your support!
Returning customer with Jack S.
Jack S. got us some really good prices for our renewal with Eon, so when our other contract has expired with EDF, naturally I gave him a call and he got us a great deal. Jack is also very friendly, personable, professional and funny and really great to deal with. Highly recommended.
13 August 2026
Unprompted review
Reply from Watt Utilities
Thank you for such a fantastic review and for choosing to come back to us! It's wonderful to hear that Jack has secured great deals for you across both of your energy contracts.
We're especially pleased to hear that his friendly, personable and professional approach made the experience so enjoyable too. We'll make sure Jack sees your brilliant feedback!
Thank you for your continued trust in Watt Utilities and for the recommendation – it really means a lot to us.
NIGHTMARE !!!!!!
NIGHTMARE !!!!!!
My experience with Watt Utilities has been absolutely appalling.
I have been subjected to relentless, almost daily phone calls since January, despite repeatedly making it crystal clear that I did not want to receive any further calls.
I complained on multiple occasions and eventually escalated the matter as high as the company directors. Each time, I was given assurances that my details had been removed and that the calls would stop. They didn’t.
The calls simply continued.
In the end, after months of unwanted contact and broken assurances, I felt I had no option but to change my business mobile number just to make the calls stop.
That is not a minor inconvenience. I had used that number for years and it was the number through which much of my business was conducted. Having to change an established business number because a company seemingly could not respect repeated requests to stop calling is completely unacceptable.
What makes this particularly frustrating is that Watt Utilities cannot claim they were unaware of the problem. I complained repeatedly. Senior people within the company were made aware. I was repeatedly assured the calls would stop. Yet they continued.
No customer or business owner should have to go to the extreme of changing their telephone number simply to stop unwanted marketing calls from one company.
After my experience, I could not possibly recommend Watt Utilities. One star is generous.
23 July 2026
Unprompted review
Reply from Watt Utilities
We are extremely sorry to read this. Having repeatedly asked for calls to stop, you should not have continued to receive marketing contact from us, and we fully understand why this experience has caused such frustration.
We are particularly concerned that you state you continued receiving calls after raising the matter with senior members of our team and being assured your details had been removed. We are investigating how this occurred and reviewing our suppression processes across all outbound systems and campaigns.
We are also very sorry to hear that you ultimately felt it necessary to change a long-standing business number as a result.
Your experience falls well below the standard we expect, and we apologise sincerely for the disruption and inconvenience caused.
Courteous and efficient staff
16 July 2026
Unprompted review
Reply from Watt Utilities
Thank you for your great review! We're delighted to hear that you found our team courteous and efficient.
We really appreciate your feedback and thank you for choosing Watt Utilities!
Tom Kelly
Tom Kelly made it easy, understandable and explained everything clearly. Tom answered all my questions with ease.
30 July 2026
Unprompted review
Reply from Watt Utilities
Thank you for your fantastic review! We're delighted to hear that Tom Kelly made everything easy and straightforward, explained everything clearly and was able to answer all of your questions.
We'll be sure to pass your lovely feedback on to Tom. Thank you for choosing Watt Utilities, we really appreciate your support!
Wonderful experience
Wonderful experience. Professional, informative and saved us money! We were out of contract on multiple properties. All sorted, easily and efficiently.
12 August 2026
Unprompted review
Reply from Watt Utilities
Thank you for your fantastic review! We're delighted to hear that you had such a positive experience with us and that our team was able to get everything sorted across your multiple properties quickly and efficiently.
Even better to hear we saved you money in the process! Thank you for choosing Watt Utilities , we really appreciate your business and your lovely feedback.
First time dealing with this company…
First time dealing with this company and the process was smooth and the contact friendly and helpful.
12 August 2026
Unprompted review
Reply from Watt Utilities
Thank you for your lovely review! We're delighted that your first experience with Watt Utilities was such a positive one and that you found the whole process smooth, friendly and helpful.
We really appreciate you choosing Watt Utilities and hope to work with you again in the future!
High customer values and good…
High customer values and good communication skills
7 August 2026
Unprompted review
Reply from Watt Utilities
Thank you for your great review! We're delighted to hear that our commitment to customer service and clear communication stood out during your experience with us.
We really appreciate your feedback and thank you for choosing Watt Utilities!
Hose was surely THE most helpful
Hose was surely THE most helpful, patient, friendly assistant I have ever spoken to
10 August 2026
Unprompted review
Reply from Watt Utilities
Thank you for your wonderful review! We're thrilled to hear that Hose provided such an exceptional experience.
It's fantastic to know that you found him so helpful, patient and friendly. We'll make sure your amazing feedback is passed on to Hose , he'll be delighted to hear it.
Thank you for choosing Watt Utilities , we really appreciate your support!
For the ninth time, it's already been renewed
Yet again, a cold call from a company that I have never used, wanting me to renew an Eon account. Despite having already told them 8 times since 25th June that I have already renewed the contract direct with Eon on the 9th June, 2 months before the old contract expires, they insist on calling to try to get commission, by pretending they are acting on behalf of Eon. Each time from a different Manchester number, so that when I block one, they use a different extension. Hopefully as the contract renews in 2 days time, the annoying calls will stop.
7 August 2026
Unprompted review
Reply from Watt Utilities
Thank you for your feedback. We sincerely apologise for the repeated calls and understand how frustrating this must have been.
Watt Utilities is an independent energy broker and we do not act on behalf of E.ON. We take any suggestion that this was unclear very seriously and will review the calls in question.
If your contract has already been renewed, there should be no further reason for us to contact you. Please contact us directly with the telephone number that received the calls so we can investigate, ensure your details are fully suppressed across all of our outbound campaigns and prevent any further contact.
We apologise again for the inconvenience caused.
AI Bot Marketing Calls
Feels like a scam company. I receive daily calls from a badly designed AI bot trying to sell me electric. My numbers are all registered with the TPS and I have reported.
I keep blocking and they keep calling back from a new number.
Wouldn't deal with them on principle.
7 August 2026
Unprompted review
Reply from Watt Utilities
Thank you for your feedback. We're sorry to hear that you've had this experience and understand your frustration.
We take reports of unwanted calls and TPS concerns seriously. Please contact us directly with the telephone number receiving the calls so we can investigate, ensure it is added to our suppression list across all outbound campaigns and prevent any further contact.
We apologise for the inconvenience caused.
My business was dealt with in an…
My business was dealt with in an efficient friendly manner
5 August 2026
Unprompted review
Reply from Watt Utilities
Thank you for your lovely review! We're delighted to hear that your business was dealt with in an efficient and friendly manner.
We really appreciate your feedback and thank you for choosing Watt Utilities. We look forward to helping you again in the future!
Very straightforward process
Very straightforward process. Communication was excellent
4 August 2026
Unprompted review
Reply from Watt Utilities
Thank you for your great review! We're delighted to hear that you found the process straightforward and that our communication met your expectations.
We really appreciate your feedback and thank you for choosing Watt Utilities!
Great experience with Watt Utilities
Sam Riaz at Watt Energy was extremely helpful and made several utility contract transfers a very straightforward and quick process, securing the best deals available. Thank you
6 August 2026
Unprompted review
Reply from Watt Utilities
Thank you for your fantastic review! We're delighted to hear that Sam Riaz made your utility contract transfers quick, straightforward and hassle free while securing competitive deals for your business.
We'll be sure to pass your kind feedback on to Sam. Thank you for choosing Watt Utilities , we really appreciate your support and look forward to helping you again in the future!
Watt utilities wasting my time
Watt utilities phoned over and over about the renewal of our small business gas account in November ( its July now) purporting as far as I was concerned to be agents of E-ON. They are not. They are independent agents. They will waste lots of your time asking questions over and over again including company number ..date of birth ...and finally wanting a digital signature without even any document showing prices etc etc. I contacted E-On who told me that are independent agents and are not authorised to talk to E-On customers and that they, E-On, have not furnished them with our details. We will not be renewing via them for them skim off whatever commission they are able. We will wait for E-On to tell us what the new terms will be on renewal.
30 July 2026
Unprompted review
Reply from Watt Utilities
Thank you for your feedback. We’re sorry to hear that you were unhappy with your experience.
To clarify, Watt Utilities is an independent energy broker and we do not claim to be E.ON. Our role is to help businesses review their energy contracts and compare renewal options from a range of suppliers.
We take concerns about repeated contact and how our company is represented extremely seriously. We would therefore like to review the calls made to your business to establish exactly what was said and address any issues identified.
We are also transparent about our role as a broker and the commission we may receive when a customer chooses to enter into a contract through us.
Please contact us directly with your business details so we can locate the relevant calls, investigate your concerns fully and ensure your contact preferences are updated.
Business energy contract renewal
James was very helpful from the outset. Explained everything very well, and made the process of renewing our energy contract extremely easy. He is knowledgeable and puts everything in a way that everyone can understand, a great help, highly recommend to other.
31 July 2026
Unprompted review
Reply from Watt Utilities
Thank you for your fantastic review and recommendation! We're delighted to hear that James made renewing your business energy contract such an easy and straightforward experience.
It's great to know that he explained everything clearly, shared his knowledge in an easy-to-understand way and supported you throughout the process.
We'll be sure to pass your lovely feedback on to James. Thank you for choosing Watt Utilities , we really appreciate your business!
Spam Your Customers, Lose Your Customers
Watt Utilities previously offered a genuinely valuable service, particularly when my energy contract expired and I needed support securing a better deal. That changed the moment they shifted to voicebot‑driven outreach. The automated calls are intrusive and relentless, effectively turning the service into spam. This is far below the standard of conduct I expect from a company managing my energy contracts. As a result, I will be withdrawing entirely from Watt Utilities and using another broker.
30 July 2026
Unprompted review
Reply from Watt Utilities
Thank you for taking the time to share this feedback. We're genuinely disappointed to hear that, having previously had a positive experience with Watt Utilities, our recent contact has changed your view of us.
We completely understand your frustration regarding the frequency of the automated calls, and this is something we are actively reviewing. The technology was introduced to improve how we communicate with customers, not to create an intrusive experience, and feedback such as yours is extremely important in helping us get that balance right.
We would hate to lose you as a customer over this. Please contact us directly and we will ensure your contact preferences are updated immediately so that you do not receive unwanted automated calls.
We appreciate your previous business with Watt Utilities and hope we have the opportunity to restore your confidence in us.
I have already reviewed this company…
I have already reviewed this company who keep ringing me from a Manchester number and with an automated voice on the end of the line. You said you would stop the calls but they have started again. I keep blocking you and you keep using a different number. I think this is getting to the point of harassment and I will take this further if the calls don't stop.
29 July 2026
Unprompted review
Reply from Watt Utilities
We’re very sorry to hear that you have continued to receive calls after previously asking us to stop. We completely understand your frustration, and this should not have happened.
Please contact us directly with the telephone number receiving the calls so that we can investigate why your previous request was not applied correctly and ensure the number is added to the appropriate suppression lists across our systems.
We also want to reassure you that using different outbound numbers is not intended to circumvent anyone blocking our calls.
We take requests to stop marketing contact seriously and apologise that, on this occasion, your request does not appear to have been actioned as it should have been.
Treasurer of local church delighted
As Treasurer of our local church I was contacted by Matthew Burke to see if he could help us with our energy bills. I had been concerned for a while about the size of the bills which our small congregation were having to pay to heat and light the church. I was greatly pleased and surprised that he was able to not only reduce future bills, but go back in time and obtain a backdated reduction on the bills we had already paid, through a loophole in the VAT charging mechanism.
Thanks Matthew
28 July 2026
Unprompted review
Reply from Watt Utilities
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Matthew was able to help your church reduce its future energy costs as well as identify potential savings relating to previous VAT charges.
We understand how important every saving can be for churches and community organisations, so it's fantastic to hear that Matthew was able to make such a meaningful difference.
We'll make sure your lovely feedback and thanks are passed on to Matthew. Thank you for choosing Watt Utilities!
Keanna was really nice and helpful
Keanna was really nice and helpful. She explained everything really well and got me a better deal. She was super friendly, and I am really satisfied. I’ve never heard anyone read all the terms and conditions so fast and so clear at the same time lol
28 July 2026
Unprompted review
Reply from Watt Utilities
Thank you for such a brilliant review! We're delighted to hear that Keanna was friendly, helpful and explained everything so clearly while securing you a better deal.
And we'll definitely pass on the compliment about her record-breaking T&Cs delivery! 😂 It's great to hear they were both quick AND clear!
We'll make sure Keanna sees your lovely feedback. Thank you for choosing Watt Utilities , we really appreciate it!
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