Watchtrader & Co Reviews 861

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and informative. Many people highlight the excellent service, noting its efficiency, speed, and the overall ease of transactions, whether buying or selling. The products are frequently described as being in pristine condition and exactly as described, often exceeding expectations, and customers appreciate the fair pricing offered. However, some people mentioned issues with customer service, citing slow responses, ignored messages, or a lack of aftercare, particularly when needing invoices for insurance. A few other people also felt that the product received was not in the condition described, or experienced problems with watches stopping shortly after purchase.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, friendly, and... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing delight with the watches they... See more

Service

People report positive experiences with service, often highlighting its speed and efficiency. Customers... See more

Price

Customers consistently note positive experiences with price, often finding competitive and fair pricing for... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to Ben on Wednesday about an Omega diver they had listed, made an offer which was accepted purchased online for home delivery and it’s now on my wrist on Friday. Very quick and professional serv... See more

Company replied

Rated 5 out of 5 stars

Recently Sold a watch to Watchtrader & Co, fantastic experience. Responsed to enquiry swiftly, gave an estimate of price. Handled all of the postage, updated me within 24 hours of the tracking showing... See more

Company replied

Rated 5 out of 5 stars

My husband and I were in London three different times throughout our month long vacation while looking at watches at different shops.My husband found watchtrader Co online, and presided to the loca... See more

Company replied

Rated 5 out of 5 stars

Fantastic these guy work hard and are very good at what they do and deserve good reviews. I was very worried with parting my money online as before gone through really bad experiences but these... See more

Company replied


Company details

  1. Watch Store

Written by the company

Watchtrader & Co is an established buyer and seller of luxury pre-owned timepieces with a boutique shop based in Newcastle upon Tyne. Our branch in London means you can buy, sell or upgrade your watch in a location that is convenient for you. With years of experience in the trade, we stock an impressive range of the hottest timepieces from leading luxury brands such as Audemars Piguet, Rolex, Patek Philippe, Richard Mille, Cartier, Tudor, and more. The long-standing relationship that has been created between ourselves and a network of established suppliers enables us to source high-end watches and other luxury pieces at unbeatable prices. We are committed to guiding our clients through all of their watch requirements in the most financially efficient way. Please contact us to discuss any requirements you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

861 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Why Watchtrader Stands Out (Based on…


Why Watchtrader Stands Out (Based on my experience):
* Physical Presence in London: The opening of their London shop is a significant advantage. For high-value items like luxury watches, many buyers and sellers prefer a physical location where they can see the watches in person, discuss options face-to-face, and ensure authenticity. This also adds a layer of trust and security.
* Personalized Service: Meeting Jon in person and being able to discuss and trade a watch highlights a highly personalized and customer-focused approach. This kind of direct interaction can be invaluable for building rapport and confidence, especially for complex transactions like trades or high-value sales.
* Unparalleled Rolex Sourcing: the "only place able to find you any Rolex watches. they have extensive networks and expertise in the Rolex market.
* Reliable Bidding and Swaps: The fact that they "always bid on any model and can facilitate a swap" is a huge benefit for both sellers and buyers
This makes them a one-stop-shop for various watch-related needs, whether someone is a seasoned collector or has just discovered an old watch. they understand the nuances and desires of this particular demographic.

22 May 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback David.
Watchtrader team

Rated 5 out of 5 stars

Picked up a new Patek today from…

Picked up a new Patek today from Watchtrader Was busy in the shop in Berkeley square but Guv who served me was as good as gold and conducted business very well the correct watch stylus was not with the watch and no hesitation he's sorting one to exchange no problem thanks again

23 May 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Philip.
Watchtrader team

Rated 5 out of 5 stars

Absolutely great team

Absolutely great team! I sold my watch at the London branch through Guv, and he’s been there every step of the way, helping me with its worth and guiding me through the steps for the payment. The times I needed to contact the team in Newcastle for any updates as my watch was sold on consignment were seamless also. Honestly, great service, and they know how to do good business!"

8 May 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 4 out of 5 stars

Had a good experience selling my watch…

Had a good experience selling my watch using watch trader, hassle free, Jon was honest and polite, communications done mainly over wattsapp.
watch was quite valuable and sometimes had to wait several days for a response, overall was good and I would definitely use this company again.

15 April 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Andy.
Watchtrader team

Rated 5 out of 5 stars

Went a week after and got myself…

Went a week after and got myself another watch. Guv is a brilliant person, he knows how to make you feel at home. Because of him I came back a week later. Well done all. Keep up the brilliant work.

1 May 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Oz.
Watchtrader team

Rated 5 out of 5 stars

Watchtrader London 5 stars

I recently purchased the Rolex GMT-Master II "Batgirl" 2023 model from Watchertrader’s London branch, and the entire experience was nothing short of exceptional. From the moment I stepped into their store, I was greeted with professionalism, transparency, and genuine enthusiasm.

The staff were incredibly knowledgeable and took the time to walk me through every detail of the watch — from its iconic Jubilee bracelet to the stunning blue and black ceramic bezel. They ensured I was completely comfortable and confident in my purchase, answering all my questions with patience and clarity.

What truly set Watchertrader apart was their integrity and dedication to customer satisfaction. The watch came in pristine, unworn condition with full box and papers, exactly as described. Their pricing was fair and competitive, especially given the high demand for this model.

Whether you're a seasoned collector or buying your first luxury timepiece, I couldn’t recommend Watchertrader more highly. Thank you to the London team for making this a smooth, memorable, and rewarding experience. I’ll definitely be back for my next piece!

2 May 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Samuel.
Watchtrader team

Rated 3 out of 5 stars

Resolved issue with unworn watch

The buying process was pretty simple through Instagram. Was able to negotiate a bit and paid a decent price for what I was told was a “brand new, fully stickered” watch.

My piece arrived 2 days later as promised, but there was a very obvious ding on the watch. I find it very hard to believe that so-called watch experts would have missed this. I feel misled that it was sold to me brand new.

I reached out via the same instagram chat explaining this. I had to message them multiple times to respond. I initially received an apology and was told it was a mistake. They initially offered a replacement watch. I responded yesterday and I am still waiting on a reply.

EDIT: spoke to Director of operations on the phone and they have agreed to send me a brand new watch after I return this one to them.

1 May 2025
Unprompted review
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Reply from Watchtrader & Co

Good afternoon Will
Thank you for taking the time to leave feedback.
We always encourage customer reviews, whether positive or negative, it is how we learn and improve as a business.
I take on board your comments and I will apologise again, it doesn't happen often that fully stickered, unworn watches have hairline scratches however it is not impossible.
As we discussed on the telephone yesterday, this was a genuine oversight and the lack of response on Instagram was down to a family bereavement within our sales team. As I have promised, once we receive this unworn watch back I will send a replacement unworn watch which I will personally inspect.
Thank you
Victoria
Operations Director

Rated 5 out of 5 stars

Brilliant service from watchtrader and…

Brilliant service from watchtrader and co. Went through the information on WhatsApp. They helped me straight away. Jon dealt with everything and gave a ballpark estimate, then Guv ant the London branch was approachable and someone you can talk to so well. That is literally why I ended up with my watch.

Keep up the good work on YouTube and the store. Will be back again.

Thank you

25 April 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Uzair.
Watchtrader team

Rated 5 out of 5 stars

We used Watch Trader consignment…

We used Watch Trader consignment service which proved to be straight forward and trouble free, very clear transactions and prompt payment, they exceeded our expectations and would definitely be using this company again.
Thanks again to Jon and the team in the background that make this a super slick experience.

22 April 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback John.
Watchtrader team

Rated 5 out of 5 stars

Great to deal with always

Great to deal with always. Especially Jon 😜

Cheers lads

15 April 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Ben.
Watchtrader team

Rated 5 out of 5 stars

Just picked up my Daytona from Josh

Just picked up my Daytona from Josh. Excellent service, friendly, polite and a pleasure to deal with. Thank you for all your help. Enjoy the chocs!

8 April 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Paul.
Watchtrader team

Rated 5 out of 5 stars

Brilliant watch, even better service!

Guv was fantastic! Helped me pick my first high end watch to meet my requirements.
Brilliant watch and even better service!

3 April 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Rory.
Watchtrader team

Rated 5 out of 5 stars

Bought my Breitling Bentley Limited…

Bought my Breitling Bentley Limited Edition online with WatchTrader and literally the mext day it arrived. The watch is everything I could had hoped for. It’s absolutely stunning and perfect condition. Thank you guys for my dream watch.

Rob Leggat

27 March 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback Rob.
Watchtrader team

Rated 5 out of 5 stars

Very Professional

Very professional, great communication, good pricing and a very easy and efficient process.

17 February 2025
Unprompted review
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Reply from Watchtrader & Co

Thank you for your feedback.
Watchtrader team

Rated 5 out of 5 stars

Excellent service!

Purchased a Cartier Ballon Bleu 33mm watch from Watchtrader. The overall experience was fantastic. Beautiful watch, as described and they went out of their way to ensure that my watch bracelet was resized. Will definitely recommend Watchtrader and if I want another watch in the future I won’t hesitate to buy from them again. Thank you!

27 February 2025
Unprompted review
Watchtrader & Co logo

Reply from Watchtrader & Co

Thank you for your feedback Andrea.
Watchtrader team

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