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The Watch Factory Australia Reviews 4,883

•
TrustScore 4.5 out of 5

4.7

Watch Store
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Review summary

Created with AI, based on recent reviews

Evaluating 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items often exceed expectations and are well-crafted. Many people appreciate the reasonable pricing and the wide selection available, making it easy to find suitable watches. The delivery service is frequently highlighted as exceptionally fast and reliable, with many consumers receiving their orders promptly. However, some customers also noted issues with product quality, such as watches arriving broken, not working, or not matching online descriptions. A few people were dissatisfied with receiving watches with dead batteries or missing components like extra links. There were also occasional concerns about the perceived authenticity of some items and the quality of certain accessories like bracelets.

What people talk about most

Product

People report positive experiences with product, often praising the quality, authenticity, and value. Many... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Quality

Consumers generally express satisfaction with product quality. Many reviewers praise the high quality of... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the great and reasonable prices,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the prompt, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted an automatic watch after years of replacing expensive batteries. I had spent weeks searching for a stylish auto ladies watch including going to specialist retail watch stores who sold mainl... See more

Rated 5 out of 5 stars

I’ve been a regular customer of THE WATCH FACTORY for a while now, and they never fail to impress! Their watches are not only fashionable but also crafted with top-notch quality. Every piece... See more

Rated 5 out of 5 stars

We have ordered at least 4 watches from the Watch Factory , they are quickly delivered and we love the variety of models we can choose from, price is really reasonable too. It is a Great Place to Go... See more

Rated 5 out of 5 stars

Awesome experience. Couldn't believe how quickly it got to me. I ordered the watch on Monday at midday. It's now Wednesday afternoon and I have the watch on my wrist! Extremely happy with how qu... See more

Company details

  1. #2 of 6 best companies in Watch Store
  2. #9 of 39 best companies in Clothing Store

About The Watch Factory Australia

Written by the company

Promo Image

The Watch Factory is Australia’s premier online destination for fashion watches. It sells many international brands including Casio, Citizen, Seiko, Tommy Hilfiger, Hugo Boss, Coach, Swiss Military & many more.

The Watch Factory is a passionate and dedicated team focused on delivering exceptional service and great value to their customers. They are an authorised Australian retailer of all the brands they sell. All of their products are 100% genuine.

The Watch Factory offers Free Express Delivery in Australia on orders over $100 and a 30 Day returns period for everyone.

Free Express Shipping

Written by the company

On Orders Over $100
Don't pay a penny for shipping when your order is over $100 in Australia. Get speedy delivery in 1-3 business days in metro areas.

30 Day Returns

Money Back Guarantee

Not 100% satisfied with your purchase? No worries! Just send it back within 30 days to get a refund or exchange.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 5 out of 5 stars

I wanted an automatic watch after years of buying batteries

I wanted an automatic watch after years of replacing expensive batteries. I had spent weeks searching for a stylish auto ladies watch including going to specialist retail watch stores who sold mainly men’s auto watches.
This company has a great range with measurements so you can assess the size etc to suit your wrist. They were great to deal with, located in Australia and posted my watch the day of purchase with the warranty promised.

16 December 2025
Rated 5 out of 5 stars

Perfect!!

My purchase came so quick after ordering despite it being the Christmas season and the bracelet I bought was high quality and in great condition!! Definitely would recommend this company.

15 December 2025
Rated 5 out of 5 stars

I bought this gift right before…

I bought this gift right before Christmas hoping it would come in time. It was delivered in a matter of days. The watch itself is absolutely beautiful. I will definitely be a repeat customer.

14 December 2025
Rated 5 out of 5 stars

Second purchase with them

my second purchase with The Watch Factory. Really happy with the watch I purchaed, quality is great, wrapped properly and pretty quick delivery, I think I received it two days after I ordered it. Would recommend them, so far, so good!

14 December 2025
Rated 5 out of 5 stars

Thrilled with my Citizen watch

Really like the style of my Citizen watch, perfect size and the price was very very good. So thrilled with it and the experience. Delivered super quickly before Christmas too. Absolutely delighted!

10 December 2025

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