I wanted an automatic watch after years of replacing expensive batteries. I had spent weeks searching for a stylish auto ladies watch including going to specialist retail watch stores who sold mainl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been a regular customer of THE WATCH FACTORY for a while now, and they never fail to impress! Their watches are not only fashionable but also crafted with top-notch quality. Every piece... See more
We have ordered at least 4 watches from the Watch Factory , they are quickly delivered and we love the variety of models we can choose from, price is really reasonable too. It is a Great Place to Go... See more
Awesome experience. Couldn't believe how quickly it got to me. I ordered the watch on Monday at midday. It's now Wednesday afternoon and I have the watch on my wrist! Extremely happy with how qu... See more
Company details
- #2 of 6 best companies in Watch Store
- #9 of 39 best companies in Clothing Store
About The Watch Factory Australia
Written by the company
The Watch Factory is Australia’s premier online destination for fashion watches. It sells many international brands including Casio, Citizen, Seiko, Tommy Hilfiger, Hugo Boss, Coach, Swiss Military & many more.
The Watch Factory is a passionate and dedicated team focused on delivering exceptional service and great value to their customers. They are an authorised Australian retailer of all the brands they sell. All of their products are 100% genuine.
The Watch Factory offers Free Express Delivery in Australia on orders over $100 and a 30 Day returns period for everyone.
Free Express Shipping
Written by the company
- On Orders Over $100
- Don't pay a penny for shipping when your order is over $100 in Australia. Get speedy delivery in 1-3 business days in metro areas.
30 Day Returns
Money Back Guarantee
Not 100% satisfied with your purchase? No worries! Just send it back within 30 days to get a refund or exchange.
Contact info
Melbourne, Australia
- support@watchfactory.com.au
- watchfactory.com.au
4.7
Excellent
5K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A Lesson in Excellent Customer Service
The quality of the product and the person to person problem solving.
6 January 2026
Great all round service
Purchased for my son’s 18th birthday, he was extremely happy! Easy to order, fast delivery and great quality, very happy customer.
30 November 2025
My watch arrived in great condition and…
My watch arrived in great condition and exactly as advertised. Packaging was neat and original, which I appreciated. While there are mixed opinions online, my personal experience was positive and hassle-free
17 January 2026
Unprompted review
This was purchased as a gift.
This was purchased as a gift.
The recipient LOVES her new watch!
Easy to navigate platform, no issues with this purchase.
29 November 2025
Great products and service
Our items arrived quickly and were of high quality. Really happy with the service!
2 January 2026
I love my watch and received wonderful…
I love my watch and received wonderful service from your company! Thank you
27 November 2025
The pricing and speed of delivery were…
The pricing and speed of delivery were great!
23 November 2025
Christmas Gift
I saw this gorgeous watch online & loved it for my husband’s Christmas present & thought I'll get that one, then I got caught up at work & when I went back to purchase it - “sold out”! I was devastated but I thought to email just incase & a lovely person helped me & said we have found 1 left in stock. She guided me on making the purchase & also assured me that the lucky last watch was in pristine condition. The watch arrived a few days later & it was perfect & my husband loved it! This is the second watch i have purchased with you. Both times have been a really great experience!
Thank you!
25 November 2025
Faster and quality delivery
25 November 2025
Watch came broken
Watch came broken. The hands don't move and the battery is dead. I now have to take it to a watch repair shop to fix it
25 December 2025
Great amount of information on the…
Great amount of information on the watches from the website. Good communication and fast post. Very happy with the watch I purchased
18 November 2025
Purchased 4 watches now
Purchased 4 watches now, all great value, quality and delivery. Thank you
17 November 2025
Shit quality .
17 November 2025
Great shipping and product!
15 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.