I wanted an automatic watch after years of replacing expensive batteries. I had spent weeks searching for a stylish auto ladies watch including going to specialist retail watch stores who sold mainl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been a regular customer of THE WATCH FACTORY for a while now, and they never fail to impress! Their watches are not only fashionable but also crafted with top-notch quality. Every piece... See more
We have ordered at least 4 watches from the Watch Factory , they are quickly delivered and we love the variety of models we can choose from, price is really reasonable too. It is a Great Place to Go... See more
Awesome experience. Couldn't believe how quickly it got to me. I ordered the watch on Monday at midday. It's now Wednesday afternoon and I have the watch on my wrist! Extremely happy with how qu... See more
Company details
- #2 of 6 best companies in Watch Store
- #9 of 39 best companies in Clothing Store
About The Watch Factory Australia
Written by the company
The Watch Factory is Australia’s premier online destination for fashion watches. It sells many international brands including Casio, Citizen, Seiko, Tommy Hilfiger, Hugo Boss, Coach, Swiss Military & many more.
The Watch Factory is a passionate and dedicated team focused on delivering exceptional service and great value to their customers. They are an authorised Australian retailer of all the brands they sell. All of their products are 100% genuine.
The Watch Factory offers Free Express Delivery in Australia on orders over $100 and a 30 Day returns period for everyone.
Free Express Shipping
Written by the company
- On Orders Over $100
- Don't pay a penny for shipping when your order is over $100 in Australia. Get speedy delivery in 1-3 business days in metro areas.
30 Day Returns
Money Back Guarantee
Not 100% satisfied with your purchase? No worries! Just send it back within 30 days to get a refund or exchange.
Contact info
Melbourne, Australia
- support@watchfactory.com.au
- watchfactory.com.au
4.7
Excellent
5K reviews
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Classy
the only problem I found was actually picking one out, there were so many options but all were very classy.
I would definately buy all my watches from The Watch Factory going forward.
19 February 2026
Quickly assisted me when I had trouble…
Quickly assisted me when I had trouble with a package being delivered to the wrong address and stolen. After emailing the support team they sent me a replacement for my stolen package and the person assisting me was very understanding. Best customer experience I’ve had with an online order.
19 February 2026
truster seller
10 January 2026
My go to for watches
I’ve purchased two watches from this company, Christmas and now. Watches came in perfect condition, exactly what I wanted, fast delivery, no hassle service. Very professional. Would keep purchasing.
15 February 2026
Quality Products
Easy ordering, prompt delivery, quality product and packaging, great sale! Will buy again.
15 February 2026
Arrived quickly and in perfect condition!
Arrived quickly and in perfect condition! May purchase other watches from here in the future.
14 February 2026
User friendly online shopping…
User friendly online shopping experience, with a smooth checkout and fast delivery. Kept me well informed and updated as needed...
10 February 2026
Great!
Was great! Product came rlly fast in a few days, which I was rlly hoping for. & great condition!
4 February 2026
Great website easy to browse and…
Great website easy to browse and purchase from. My purchase was haske free and quick postage. Great thanks
4 January 2026
Beautiful watch
Beautiful watch , arrived on time and fast and was greatly appreciated by the recipient.
4 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from The Watch Factory Australia
Hi Delwyne,
We’re sorry for the frustration. Based on the email thread, our team reached out requesting the required documentation before dispatching your parcel, but we didn’t receive a response after two days. Because of the delay, the order was cancelled and fully refunded to the original payment method.
If you need any further assistance, we’re here to help.
The watch is soooooo lovely
The watch is lovely, received as it appeared on the website. Happy with the price BUT I was unaware that I would have to buy a new battery before it can be worn. I don't remember seeing a statement online saying that the battery would be dead and require replacing............very disappointed once I received my watch and then can't wear it. Still have not replaced the battery, so my new watch sits in the drawer until I get around to replacing the battery.
2 February 2026
Great service beautiful product
30 January 2026
Fast delivery
Item was priced well, super fast delivery. Looks great, very happy with the watch factory.
1 February 2026
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