I wanted an automatic watch after years of replacing expensive batteries. I had spent weeks searching for a stylish auto ladies watch including going to specialist retail watch stores who sold mainl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been a regular customer of THE WATCH FACTORY for a while now, and they never fail to impress! Their watches are not only fashionable but also crafted with top-notch quality. Every piece... See more
We have ordered at least 4 watches from the Watch Factory , they are quickly delivered and we love the variety of models we can choose from, price is really reasonable too. It is a Great Place to Go... See more
Awesome experience. Couldn't believe how quickly it got to me. I ordered the watch on Monday at midday. It's now Wednesday afternoon and I have the watch on my wrist! Extremely happy with how qu... See more
Company details
- #2 of 6 best companies in Watch Store
- #9 of 39 best companies in Clothing Store
About The Watch Factory Australia
Written by the company
The Watch Factory is Australia’s premier online destination for fashion watches. It sells many international brands including Casio, Citizen, Seiko, Tommy Hilfiger, Hugo Boss, Coach, Swiss Military & many more.
The Watch Factory is a passionate and dedicated team focused on delivering exceptional service and great value to their customers. They are an authorised Australian retailer of all the brands they sell. All of their products are 100% genuine.
The Watch Factory offers Free Express Delivery in Australia on orders over $100 and a 30 Day returns period for everyone.
Free Express Shipping
Written by the company
- On Orders Over $100
- Don't pay a penny for shipping when your order is over $100 in Australia. Get speedy delivery in 1-3 business days in metro areas.
30 Day Returns
Money Back Guarantee
Not 100% satisfied with your purchase? No worries! Just send it back within 30 days to get a refund or exchange.
Contact info
Melbourne, Australia
- support@watchfactory.com.au
- watchfactory.com.au
4.7
Excellent
5K reviews
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Highly recommended 👌
Highly recommended 👌
Had a issue with a lost order due to postal issue, I ordered a braclet for my sons birthday, its first time he has ever asked for something. I was stressed due to the postal problem and their lack of help. The support I received from the watch factory was above and beyond. ⭐️⭐️⭐️⭐️⭐️
Thank you for the wonderful product and excellent customer service 😀
10 April 2026
Unprompted review
The watches turn out to be really…
The watches turn out to be really different than in the pictures.
Picked a watch from adult watches section and it turned out to be kids one.
25 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
sent tommy hilfiger watch and cannot…
sent tommy hilfiger watch and cannot get it started.
Have checked site and followed instructions but nothing works?
10 February 2026
Reply from The Watch Factory Australia
Hi John,
Thank you for your purchase and for taking the time to leave a review. Tommy Hilfiger watches are very simple to set up, and there’s nothing complicated involved in getting them started.
If you’re experiencing any difficulty, please send us an email and our support team will be more than happy to assist you.
We appreciate your loyalty and are always here to help ensure your watch works exactly as it should.
Reply from The Watch Factory Australia
Hi Zainab,
Thank you for your feedback. I can see that your order was returned and refunded in a timely manner.
If there was anything specific you didn’t like or needed help with, our support team is always here to assist and would be happy to understand your concerns further.
We always strive to accommodate our customers and provide the best experience possible.
Order arrived quickly and matched…
Order arrived quickly and matched description and pictures exactly
9 February 2026
Value for money and fast delivery
13 March 2026
Excellent e, g experience postage informed…
Excellent experience postage informed all the way. Bought a BOSS watch am very happy with it and $100 cheaper. I highly recommend this company.
Norma
Mosman
2 April 2026
Unprompted review
really quick delivery
really quick delivery, communication on where the item i purchased was really good and helpful.
28 January 2026
Great quality from a good retailer.
26 January 2026
great speed to dispatch
great speed to dispatch, competitively priced, exactly as described/ shown.
And shipped with ample protection. Thanks!
1 March 2026
Quick Delivery & Genuine Quality…
Quick Delivery & Genuine Quality Products. Completely Satisfied With Purchase.
23 January 2026
ordering experience was seamless with…
ordering experience was seamless with no dramas , watch arrived in a timly manner well packaged and with all casio papers/box etc.would buy from this company again and can recommend the watch factory as a place to buy from
26 February 2026
The turn around time was amazing
The turn around time was amazing. Ordered it at lunchtime and it arrived the next day. Very impressed and good pricing
25 February 2026
Beautiful service
20 February 2026
Expectations met
The site was easy to use and order from, the product arrived when it was stated that it would, and the product was what we ordered and properly packaged to protect it.
18 January 2026
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