The order was quickly fulfilled and despatched. I was surprised how fast it was delivered, and the tracking service was great. The watch is very easy to read, comfortable to wear, and most enjoyable f... See more
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Review summary
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Reviews shaping this summary
The watch I wanted at an amazing price. If Auspost hadn’t have stuffed up the delivery it would have been a flawless purchase - no reflection on Watch Direct’s service! Loving my Turtle!
I was really impressed with Watch Direct Australia - they have a great selection of watches to choose from and they are competitive on their prices. I bought a beautiful Citizen Attesa Satellite Wave... See more
I visited the showroom. Everyone was amazing. I chose 10 watches to look at and chose 2 as gifts for my partner. Whilst I waited, they took links out of each strap based upon a photo I showed them... See more
4.5
Excellent
249 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 month
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I have asked for a refund and there has been no resonse
I have asked for a refund and there has been no response
I am waiting for an email which will provide the shipping number for return but have had no response for a week,
Website says you are happy to give refunds but this doesn’t seem to be the case
29 December 2025
Unprompted review
Reply from Watch Direct Australia
Dear Nicole,
We are very sorry for the frustration caused by the delay in our communication.
To clarify our process for future reference, our policy requires us to receive and assess the item before we can officially issue a refund. We appreciate your patience while we worked through these steps.
We are glad to confirm that this has now been fully resolved and your refund has been issued. Thank you for giving us the opportunity to make things right.
Best regards,
Team Watch Direct
product was what I ordered
product was what I order4ed, and arrived on time
20 December 2025
Unprompted review
Ordered from this company a bracelet
Ordered from this company a bracelet. At 1st the address was wrong so I emailed customer support and within 24hrs they replied and corrected. I thought great ! That was as great as it got . They sent a completely different bracelet to what was advertised and purchased. I have sent 6 emails and absolutely no response whatsoever? So do not purchase and avoid at all costs ! And yes still no response !
17 November 2025
Unprompted review
Reply from Watch Direct Australia
Hi Jason,
Thank you for your feedback. We are glad we were able to resolve your address change so promptly, but we were concerned to hear that you received the wrong item.
Regarding your communication, we would like to clarify that we have no record of the six emails you mentioned. Our system only shows your original address update request, which was handled within 24 hours. It is possible your subsequent messages were sent to an incorrect address or were caught in a spam filter.
We are pleased to confirm that this has now been resolved and a full refund has been issued. We value your business and hope to provide you with a much better experience in the future.
Kind regards,
Team Watch Direct
Excellent Customer Service
Great competative price, excellent communication and customer service, very well packaged and fast, prompt delivery. All good, in particular Leilani at customer service.
14 November 2025
Unprompted review
Reply from Watch Direct Australia
Hi Ian,
Thank you so much for the fantastic review!
We are thrilled to hear that you were happy with our pricing and that your order arrived quickly and safely. We take great pride in our packaging, so it’s wonderful to know that effort was noticed.
Most importantly, thank you for the special mention of Leilani. She is a valued member of our team, and we will be sure to pass your kind words along to her—feedback like this truly makes all of our days!
We look forward to welcoming you back to Watch Direct soon.
Best regards,
The Watch Direct Team
Great price and I like the watch
Great price and I like the watch, thank you
25 August 2025
Unprompted review
Reply from Watch Direct Australia
Hi Retno,
Thank you so much for the 5-star review! We are thrilled to hear that you’re happy with your new watch and the price.
It’s always a pleasure to know our customers are satisfied with their purchase. Enjoy your new timepiece, and we hope to see you again soon!
Best regards,
The Watch Direct Team
Reply from Watch Direct Australia
Hi David,
Thank you for the fantastic 5-star review! We’re thrilled to hear that you had such a positive experience with us.
We take great pride in our fast shipping and ensuring every item is securely packed for its journey, so it’s wonderful to know those efforts were appreciated. Enjoy your new purchase, and we look forward to seeing you again soon!
Best regards,
The Watch Direct Team
Reply from Watch Direct Australia
Hi Glen,
Thank you for the fantastic feedback! ‘No complaints’ is music to our ears.
We’re thrilled to hear that you were happy with our pricing and that your order made it to you so quickly. Getting our products into our customers' hands as fast as possible is always the goal!
Enjoy your new purchase, and we look forward to seeing you back at Watch Direct again soon. :)
Best regards,
The Watch Direct Team
Beautiful jewellery box
Product as described, beautiful and good quality. Quick delivery.
22 July 2025
Reply from Watch Direct Australia
Hi Aga,
Thank you for the lovely review! We are so pleased to hear that you are happy with the quality of your new jewellery box and that it reached you quickly.
Enjoy your new purchase, and we look forward to seeing you again soon!
Best regards,
The Watch Direct Team
Earrings not as expected, but possibly my oversight
Great delivery time, packaged reasonably well. However, the product Silver earrings are much smaller in reality compared to the website. My error for not taking notice of the advertised description/dimensions. With that said, the photos IMO gave the impression that they were larger. Therefore, I was very disappointed with them unfortunately but I didn’t want the inconvenience of returning them. The earrings were sold at an individual price $35 per earring; which could be confusing also. I could quite easily have mistakenly thought that I was ordering a pair had I not had my coffee, but would have only received and actually paid for one! In hindsight that would probably have been good. $70 for two earrings that I don’t really like. Nice long posts however and butterflies, so far I’ve not lost them.
23 June 2025
Reply from Watch Direct Australia
Hi Abelyn,
Thank you for your honest and detailed feedback. We are sincerely sorry to hear that the earrings were not what you expected.
Regarding the size and appearance, we rely strictly on the manufacturer’s descriptions, dimensions, and photography to represent each item. We strive to provide all technical specifications (like measurements) so our customers can make informed choices, though we understand how professional photography can sometimes make an item appear larger than it is in reality.
We also appreciate your feedback regarding the individual pricing. We sell some items individually to accommodate those who prefer to mix and match or have multiple piercings, but we always want that to be as clear as possible at checkout to avoid any confusion.
We’re glad to hear you were happy with the delivery speed and the security of the posts!
Best regards,
The Watch Direct Team
Good afternoon
Good afternoon, I have previously sent a email to advise that the watch does not go. I would appreciate if you could advise whether I should return it to you, or have it checked out by a jeweller in NZ. Please let me know what you would like to do. Regards Marian Graveson
21 April 2025
Fast processing of my order and…
Fast processing of my order and delivery very reasonable price a huge $400 saving from the price I was advised in a retail store for the exact same model. The watch is beautiful and arrived exactly as I expected.
24 March 2025
Quick delivery
Quick delivery, a good price and the watch was exactly as the advertised image!
23 March 2025
Very helpful and quick service.
Didn't answer the phone at first, so I left a message. They returned my call within 10 mins. They were then very helpful with my questions. After easily placing the order online, I received it the next day with no postage fees. Very happy and I'm recommending them to anyone who mentions they're after a new watch.
24 March 2025
Excellent service and great product
Excellent online service and genuine product and great prices and fast delivery highly recommended store
30 January 2025
Unprompted review
Their excellent Responsiveness and…
Their excellent Responsiveness and understanding of my situation when requesting a return.
I would recommend them to anyone
22 January 2025
Experience purchasing watch
Easy site to navigate. Great pricing and fast delivery. Overall an extremely professional company to purchase from.
22 January 2025
Fantastic quick service
I purchased a Daniel Wellington pink dial watch. I just love mother-of-pearl watch faces.
I live in a remote area and Watch Direct provided a fantastic, quick service- even though it was purchased over the Christmas/ New Year break.
22 December 2024
Excellent to deal with and very good communication.
Excellent to deal with and very good communication. Ordered on Thurs morning, immediate order acknowledgement, delivery notifications were regular and delivered on Mon afternoon and at a much better price than others.
16 December 2024
Unprompted review
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