I have just taken out a warranty with this company and was contacted within a few days. I have to apologise as I can't remember the guys name! but he was very pleasant and polite. Obviously I have n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introd... See more
Company replied
Beyond disppointed! I have a platinum policy with a claim limit of £10 000 and an excess of £75. When the ABS light pinged on I went to a Bosch approved garage who submitted a claim of some £191 o... See more
Company replied
Was given a 6 month warranty when i purchased my second hand car. Received emails straight away from company and yesterday a follow up call from Micheal who was polite and very helpfull a pleasure to... See more
Company replied
Company details
About Warranty Solutions Group Ltd
Written by the company
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contact info
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, United Kingdom
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mark was engaging and knowledgeable
Mark was engaging and knowledgeable
16 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Hayley!
We're glad to hear that Mark was engaging and knowledgeable during your interaction. Providing clear, helpful guidance is something we take great pride in, and we're pleased that Mark made such a positive impression.
Thank you for choosing WSG!
Best Wishes,
Customer Care
Very welcome so far
Excellent welcome call from Mark to explain the cover in a bit more detail and with some useful tips.
Great introduction.
17 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Andy!
We're pleased to hear that Mark provided an excellent welcome call and took the time to explain your cover in detail while sharing some useful tips.
Thank you for choosing WSG, and we're pleased that your introduction to our service was such a positive experience!
Best Wishes,
Customer Care
Warranty solutions claim
Ben who been dealing with our warranty as had a lot of problems
Ben kindly help and explan everything to us so we can claim
On the warranty
I can not express how we both grateful to Ben. He has gone above & beyond to help us and keep us up to date.. thank you
Jackie & Alan knowles
5 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you so much for your feedback Jackie & Allan!
We're thrilled to hear about the positive support Ben provided throughout your warranty claim.
We understand that dealing with vehicle issues can sometimes be stressful, and we're pleased that Ben was able to explain everything clearly, keep you updated, and help guide you through the process.
Thank you for placing your trust in Warranty Solutions Group - We truly appreciate your feedback!
Best Wishes,
Customer Care
Fast and efficient
I left a voicemail and was called straight back and after our phone call my amended documents were emailed to me immediately. Very nice operator on the phone too. Great experience. Thank-you!
17 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to leave a review Lisa!
We're delighted to hear that your enquiry was handled promptly and that your amended documents were sent to you straight away - Your feedback means a great deal to us.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Michael was really helpful and…
Michael was really helpful and informative; explained everything very thoroughly and left me keen to extend my current warranty policy. 10/10 service
17 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Josh!
We're pleased to hear that Michael was so helpful and informative, and that he took the time to explain everything thoroughly.
Thank you for your continued trust in Warranty Solutions Group, and we're pleased to hear you're considering extending your warranty policy!
Best Wishes,
Customer Care
Helpful
Micheal was very helpful over the phone, answered all my questions and nice to talk with
4 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Charlie!
We're pleased to hear that Michael was able to answer all your questions and provide the support you needed.
Thank you for choosing Warranty Solutions Group, and we appreciate your support!
Best Wishes,
Customer Care
Beyond disppointed - UPDATE
Beyond disppointed! I have a platinum policy with a claim limit of £10 000 and an excess of £75. When the ABS light pinged on I went to a Bosch approved garage who submitted a claim of some £191 on my behalf. The claim was "approved" and once I had paid and submitted the invoice I would be reimbursed £18.36! What an insult.
UPDATE - on 22nd June spoke to David who reassesed my claim and after the £75 excess I will be reimbursed £117.36, an excellent conclusion thank you.
16 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Mvanhoek,
We're sorry to read your review.
We have been trying to find you as a customer on our system but haven't been successful.
So we can make sure you are a genuine customer of ours, and in order for us to look into your case, please can you get in touch either via email at crmanager@warrantysolutionsgroup.co.uk with your vehicle's registration number / agreement number and best contact details, or call us on 01296 840798 asking for David.
We look forward to hearing from you.
Kindest Regards,
Customer Care
Very nice man
Very nice man. Irish. Named Mark.
And easy to understand!!
16 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Jan!
We're pleased to hear that Mark provided such a positive experience and that his communication was clear and easy to understand. We appreciate your feedback and will be sure to pass your comments on to him!
Best Wishes,
Customer Care
Love it when companies apply personal…
Love it when companies apply personal contact to customers. The call was useful and efficient time wise
Mark was very polite and clearly very knowledgable
Overall very satisfactory service
15 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Helen!
We're thrilled to hear that you value the personal approach we take with our customers and that you found the call both useful and efficient.
We truly appreciate your feedback and are pleased that your experience with us was so satisfactory!
Best Wishes,
Customer Care
Mark was very helpful and informative
Mark was very helpful and informative! Thank you
15 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Adanna!
We're pleased to hear that Mark was helpful and informative.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Great service from Hassan !
10 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Mike!
We're glad to hear that you received great service from Hassan.
We take pride in providing excellent customer care, and we'll be sure to pass your kind feedback on to him.
We appreciate your support!
Best Wishes,
Customer Care
Lovely courtesy call from Mark to…
Lovely courtesy call from Mark to welcome me to the company. Answered any questions that I had and explained my warranty to me. Very professional.
9 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Christina!
We're pleased to hear that Mark's welcome call was helpful and that he was able to answer your questions and clearly explain your warranty.
We appreciate your review and look forward to supporting you throughout your warranty period!
Best Wishes,
Customer Care
Brilliant service very reliable it’s a…
Brilliant service very reliable it’s a nice change to deal with real genuine people at the end of the phone when you need there help!! Would highly recommend with out a doubt.
11 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Walton!
We're pleased to hear that you found our service reliable and appreciated speaking with genuine people who were there to help when needed.
Providing friendly, personal support is something we take great pride in, so your feedback means a lot to us!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your positive feedback Richard.
We are pleased to hear that you received great service from our team. Providing excellent customer care is our priority, and it's always
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Tony Peters has been extremely helpful…
Tony Peters has been extremely helpful to us when we are issuing WSG warranties, explaining everything and generally helping us out. Great customer service, thanks
11 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Rachel!
We are delighted to hear that Tony Peters has been so helpful in supporting you!
Providing clear guidance, expert knowledge, and excellent customer service is something we take great pride in, and it's wonderful to know that Tony has made a positive impact on your experience.
Thank you for your continued trust in Warranty Solutions Group.
We look forward to supporting you in the future!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your review Jordan!
We're glad to hear that you found Warranty Solutions Group excellent to work with.
Our team is committed to providing a high standard of service and support, so it's great to know your experience reflected this.
We truly appreciate your feedback!
Best Wishes,
Customer Care
HIGHLY RECOMMEND
Excellent company, cant do enough for you! Would highly recommend for any business or customer looking for warranty. Highly recommend!!!!
11 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review and recommendation Lauren!
We're pleased to hear that you had such a positive experience with our team.
Providing exceptional service and support to both businesses and customers is at the heart of what we do, so it's wonderful to know that our efforts have made a difference.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Really Pleased With The Service
Had a warranty from Warranty Solutions on a car which I purchased.
I was contacted by Mark who went through the policy and made sure I knew what was covered and how to contact them in the event of making a claim.
Got to say Mark was a real credit to Warranty Solutions - Friendly,Professional and helpful.
11 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to leave such positive feedback Rob!
We're pleased to hear that Mark took the time to explain your warranty policy clearly and ensured you understood your cover and the claims process.
Providing friendly, professional, and helpful service is something we strive for, and it's wonderful to know Mark delivered this level of support.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Highly recommend this company to anyone!!
Just had a phone call from Michael (Northern Ireland) introducing the start of my warranty with Warranty Solutions Group Ltd. What a great guy and a tremendous asset to your company!!! Highly recommend this company to anyone!!
11 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Andrew!
We're delighted to hear that Michael made such a positive impression during his introductory call and helped make the start of your warranty experience a great one.
Thank you for your recommendation and for choosing Warranty Solutions Group - We look forward to supporting you throughout your warranty journey!
Best Wishes,
Customer Care
I’ve claimed a couple of times
I’ve claimed a couple of times. Paid up immediately. Would definitely recommend.
11 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review!
We're pleased to hear that your claims were processed quickly and paid without delay. Providing a smooth and efficient claims experience is a key priority for us.
We truly appreciate your recommendation and your confidence in Warranty Solutions Group!
Best Wishes,
Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.