Extremely helpful and friendly. Tara was friendly, professional and extremely prompt in her response to my claim, amongst a small misunderstanding she went above and beyond to ensure I was covered... See more
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Warranty Administration Services Ltd are the experts in self-funded warranty, service plans, and consumer motoring retail products to the leading franchised motor dealers since 1984.
Contact info
Allenby Business Village, LN3 4NL, Lincoln, United Kingdom
- wasadmin@warrantyadmin.co.uk
- warrantyadmin.co.uk
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Replied to 100% of negative reviews
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Excellent service
I've always used manufacturer branded warranties in the past and was nervous about whether this one - sold under a dealer group name -was actually worth anything given that the brand of car was not covered in the group. In the end the service offered was friendly and efficient, and Tara was great to deal with, so it's great to know I'm actually covered!
Quick response and authorisation.
Very polite on the phone, quick response with the authorisation.
In a sea of mediocre customer service…
In a sea of mediocre customer service elsewhere, Tara was a breath of fresh air. She knows what's she's doing, is business like, wants to help and is very efficient. Having bought an expensive car with extended warranty, the last thing I expected was to actually call upon the warranty within 12 months of purchase. Tara made the experience far less painful than it could have been. Well done!
Friendly, professional and proactive - Highly recommended
I purchased a used car from a dealership that came with a 1 year warranty provided by WAS. Within the first few days, an issue came to light that needed a repair. Throughout the process of getting this resolved, Tara from WAS has been invaluable, from initially contacting the dealer, to chasing them for reimbursement, she has been proactive, and professional at every step.
I am very happy with the level of service WAS provide, in particular they provide one point of contact, who really does work for your benefit, and ensures everything is resolved to your satisfaction. I would thoroughly recommend this company.
Tara was very professional and clearly…
Tara was very professional and clearly guided me through the claims process. I felt reassured at each stage that all would go well.
Thank you Tara.
Prompt
My claim was dealt with as promptly as possible, by crystal warrentery team. It was made easy by having one person that dealt with me as to not keep explaining myself.
Friendly, honest and to the point.
Superb service
We dealt with Tara who could not have been more helpful and friendly. She really did her best to make the whole process as smooth as it could be, excellent customer service from start to finish - 5 stars !
Very Professional & Polite
I have dealt with a Tara in their claims department on a couple of occasions now & she has been nothing but helpful each time I have had to claim on my warranty. Would definitely recommend using them as she has been very professional & polite in every correspondence we have shared.
Process of dealing with the warranty…
Process of dealing with the warranty company was great from me as a customer.
Very happy with Warranty Admin
Very happy with Warranty Amin Services/Rob - they advised and sorted the claim with my local garage, who themselves said “they certainly are one of the best warranty companies they have dealt with”.
Really helpful
Rob was really helpful at processing our claim, even if our local dealer garage was not. Got the claim approved from the original dealer and helped guide me through the trials with our local garage who were doing the repair.
Many thanks.
Everyone that I dealt with for my claim…
Everyone that I dealt with for my claim from start to finish was polite and very helpful and the process was sorted very quickly
Contacted Warranty administration…
Contacted Warranty administration services about a claim on a car I bought from Hendy Eastleigh it was quick and easy just sent off the invoices and proof of payment and they sorted everything out was kept updated throughout by Tara and Rob the claims advisors thank you
Stellar Service from Warranty…
Stellar Service from Warranty Administration Services
I recently had an issue with my truck, and I can't say enough good things about this company. From start to finish, their service was exceptional. Here are the highlights:
1. **Efficiency and Speed**: When my truck needed repairs, they wasted no time. They swiftly assessed the problem, coordinated with the repair shop, and got my truck back on the road faster than I expected.
2. **Effective Communication**: Throughout the process, Tara kept me informed. She explained the repair process, estimated timelines, and any additional steps required. Their transparency made me feel confident that my truck was in capable hands.
3. **Professionalism**: Tara demonstrated professionalism. She treated me with respect, answered my questions patiently, and ensured a hassle-free experience.
In summary, if you're looking for a car warranty company that delivers efficient service and quick issue resolution, I highly recommend Warranty Administration Services and Tara especially. They exceeded my expectations, and I'm grateful for their prompt assistance.
Excellent Customer Service
Absolutely blown away by the service received from Tara at Warranty Admin Services. Incredibly efficient and helpful. Our whole claim turned around super quick and without any fuss.
Five star service from this company
Five star service from this company. Tara was incredibly helpful, efficient and honest in helping to resolve a serious issue with our vehicle. A pleasure to deal with
The service and support provided by…Warranty Administration Services Ltd
The service and support provided by Robert has been excellent. Very professional throughout the claim and ensured I was always kept up to date with the latest, ensuring the completion of the claim was resolved in a timely manner.
Amazing
Tara’s amazing. Knowledgeable supportive and kind. Helped me navigate a really difficult situation and made it far less stressful than it could have been. I recommend incredibly highly.
A very helpful and professional…
A very helpful and professional service. Quick to reply to all enquires. I would recomend!
First class service from Warranty Administration Services
I bought a vehicle from the Hendy Group approx 8 months ago and it came backed with a warranty that is administered by Warranty Administration Services but funded by Hendy Group themselves.
Unfortunately during my ownership of said vehicle, I've already encountered 2x rather expensive issues (the first being just over £1k to resolve and the second being just under £4k) and in both instances, I received first class service from Warranty Administration Services.
Both claims were authorised within 1 working day and both were settled via bank transfer within a further 2-3 working days.
I must confess that I was a little worried that the warranty I had been given would be worthless but am pleased to confirm this has not proven to be the case at all!
A special thanks to Tara and Andrew who handled said claims.
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