Warranty Administration Services Ltd Reviews 

268
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, friendly, and professional, often going above and beyond to ensure a smooth process. The service is frequently highlighted as excellent, with people appreciating the straightforward and stress-free claim process, as well as the quick and clear responses. Many reviewers found the warranty to be comprehensive and valuable, with claims being handled efficiently and resulting in positive outcomes. However, some customers also noted issues where a claim was initially rejected due to a misunderstanding about authorization, or a warranty claim was refused because a maintenance item was not changed by a specific date, which they were not informed about.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their efficiency, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers impressed by the speedy, clear, and... See more

Claim

Consumers find the claim process to be positive, with many reviewers highlighting the efficiency and... See more

Warranty

Reviewers mention positive feedback about warranty, with many expressing satisfaction with the service and... See more

Response time

People report positive experiences with response times, highlighting the speed and clarity of communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely helpful and friendly. Tara was friendly, professional and extremely prompt in her response to my claim, amongst a small misunderstanding she went above and beyond to ensure I was covered... See more

Rated 5 out of 5 stars

Tara at Warranty Admin Services was wonderful. She was very helpful and friendly. Nothing was ever too much trouble and I feel she always went the extra mile to ensure a super smooth process. She h... See more

Rated 5 out of 5 stars

Incredible service. Tara was understanding and brilliantly helpful with every aspect of the issue raised. It's so refreshing to know that there are people out there that still care about not only thei... See more

Rated 5 out of 5 stars

Unfortunately I had a problem with my car, but so glad it was covered by WAS ltd. The process was very straightforward and I had the pleasure of dealing with a lovely lady named Tara, who talked me th... See more


Company details

  1. Vehicles & Transportation

Written by the company

Warranty Administration Services Ltd are the experts in self-funded warranty, service plans, and consumer motoring retail products to the leading franchised motor dealers since 1984.


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(268)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

I've always used manufacturer branded warranties in the past and was nervous about whether this one - sold under a dealer group name -was actually worth anything given that the brand of car was not covered in the group. In the end the service offered was friendly and efficient, and Tara was great to deal with, so it's great to know I'm actually covered!

15 July 2024
Unprompted review
Rated 5 out of 5 stars

In a sea of mediocre customer service…

In a sea of mediocre customer service elsewhere, Tara was a breath of fresh air. She knows what's she's doing, is business like, wants to help and is very efficient. Having bought an expensive car with extended warranty, the last thing I expected was to actually call upon the warranty within 12 months of purchase. Tara made the experience far less painful than it could have been. Well done!

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, professional and proactive - Highly recommended

I purchased a used car from a dealership that came with a 1 year warranty provided by WAS. Within the first few days, an issue came to light that needed a repair. Throughout the process of getting this resolved, Tara from WAS has been invaluable, from initially contacting the dealer, to chasing them for reimbursement, she has been proactive, and professional at every step.
I am very happy with the level of service WAS provide, in particular they provide one point of contact, who really does work for your benefit, and ensures everything is resolved to your satisfaction. I would thoroughly recommend this company.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Prompt

My claim was dealt with as promptly as possible, by crystal warrentery team. It was made easy by having one person that dealt with me as to not keep explaining myself.
Friendly, honest and to the point.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Superb service

We dealt with Tara who could not have been more helpful and friendly. She really did her best to make the whole process as smooth as it could be, excellent customer service from start to finish - 5 stars !

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Very Professional & Polite

I have dealt with a Tara in their claims department on a couple of occasions now & she has been nothing but helpful each time I have had to claim on my warranty. Would definitely recommend using them as she has been very professional & polite in every correspondence we have shared.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with Warranty Admin

Very happy with Warranty Amin Services/Rob - they advised and sorted the claim with my local garage, who themselves said “they certainly are one of the best warranty companies they have dealt with”.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful

Rob was really helpful at processing our claim, even if our local dealer garage was not. Got the claim approved from the original dealer and helped guide me through the trials with our local garage who were doing the repair.

Many thanks.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Contacted Warranty administration…

Contacted Warranty administration services about a claim on a car I bought from Hendy Eastleigh it was quick and easy just sent off the invoices and proof of payment and they sorted everything out was kept updated throughout by Tara and Rob the claims advisors thank you

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Stellar Service from Warranty…

Stellar Service from Warranty Administration Services

I recently had an issue with my truck, and I can't say enough good things about this company. From start to finish, their service was exceptional. Here are the highlights:

1. **Efficiency and Speed**: When my truck needed repairs, they wasted no time. They swiftly assessed the problem, coordinated with the repair shop, and got my truck back on the road faster than I expected.

2. **Effective Communication**: Throughout the process, Tara kept me informed. She explained the repair process, estimated timelines, and any additional steps required. Their transparency made me feel confident that my truck was in capable hands.

3. **Professionalism**: Tara demonstrated professionalism. She treated me with respect, answered my questions patiently, and ensured a hassle-free experience.

In summary, if you're looking for a car warranty company that delivers efficient service and quick issue resolution, I highly recommend Warranty Administration Services and Tara especially. They exceeded my expectations, and I'm grateful for their prompt assistance.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Absolutely blown away by the service received from Tara at Warranty Admin Services. Incredibly efficient and helpful. Our whole claim turned around super quick and without any fuss.

23 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Tara’s amazing. Knowledgeable supportive and kind. Helped me navigate a really difficult situation and made it far less stressful than it could have been. I recommend incredibly highly.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

First class service from Warranty Administration Services

I bought a vehicle from the Hendy Group approx 8 months ago and it came backed with a warranty that is administered by Warranty Administration Services but funded by Hendy Group themselves.

Unfortunately during my ownership of said vehicle, I've already encountered 2x rather expensive issues (the first being just over £1k to resolve and the second being just under £4k) and in both instances, I received first class service from Warranty Administration Services.

Both claims were authorised within 1 working day and both were settled via bank transfer within a further 2-3 working days.

I must confess that I was a little worried that the warranty I had been given would be worthless but am pleased to confirm this has not proven to be the case at all!

A special thanks to Tara and Andrew who handled said claims.

1 May 2024
Unprompted review

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