Warranty Administration Services Ltd Reviews 

268
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, friendly, and professional, often going above and beyond to ensure a smooth process. The service is frequently highlighted as excellent, with people appreciating the straightforward and stress-free claim process, as well as the quick and clear responses. Many reviewers found the warranty to be comprehensive and valuable, with claims being handled efficiently and resulting in positive outcomes. However, some customers also noted issues where a claim was initially rejected due to a misunderstanding about authorization, or a warranty claim was refused because a maintenance item was not changed by a specific date, which they were not informed about.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their efficiency, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers impressed by the speedy, clear, and... See more

Claim

Consumers find the claim process to be positive, with many reviewers highlighting the efficiency and... See more

Warranty

Reviewers mention positive feedback about warranty, with many expressing satisfaction with the service and... See more

Response time

People report positive experiences with response times, highlighting the speed and clarity of communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely helpful and friendly. Tara was friendly, professional and extremely prompt in her response to my claim, amongst a small misunderstanding she went above and beyond to ensure I was covered... See more

Rated 5 out of 5 stars

Tara at Warranty Admin Services was wonderful. She was very helpful and friendly. Nothing was ever too much trouble and I feel she always went the extra mile to ensure a super smooth process. She h... See more

Rated 5 out of 5 stars

Incredible service. Tara was understanding and brilliantly helpful with every aspect of the issue raised. It's so refreshing to know that there are people out there that still care about not only thei... See more

Rated 5 out of 5 stars

Unfortunately I had a problem with my car, but so glad it was covered by WAS ltd. The process was very straightforward and I had the pleasure of dealing with a lovely lady named Tara, who talked me th... See more


Company details

  1. Vehicles & Transportation

Written by the company

Warranty Administration Services Ltd are the experts in self-funded warranty, service plans, and consumer motoring retail products to the leading franchised motor dealers since 1984.


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(268)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Warranty claim

Robert was very helpful and made the process of making a claim effortless. Provided information very quickly to both myself and the garage carrying out the repairs.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

Being without my car for over two months due to an on-going issue which required the involvement of two garages was very frustrating but this was countered with the first class service provided by Tara and the rest of the team at Warranty Administration Services Ltd who kept me updated through every step of the process. Tara was very supportive throughout the process and provided timely and efficient communications along with a superb customer-focused approach to dealing with my claim. As such I would have no hesitation in recommending Warranty Administration services Ltd (and I hope you get Tara assigned to your claim!!).

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic and efficient service with…

Fantastic and efficient service with brilliant customer-focused approach to dealing with claims. Our claims advisor was experienced, thorough and very knowledgeable. I would recommend Warranty Admin to anyone without hesitation.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Fast, friendly and efficient

This was my first time working with a third party warranty company and I have to say I was very pleasantly surprised. Tara handled my claim from start to finish and was great to work with. Would use again!

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly rated !!

I found the whole process, once I got through to Rob, worked seamlessly. He approved my claim after speaking to the VW dealership that were doing the repair to my car. He then explained the process of what I then needed to do. All sorted in a couple of days. Many Thanks.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Second to none service!!

When our van broke down, the support provided by Jess and Ben of Hendy Motors and Tara of Warranty Administration Services Ltd was second to none. We have also been pleasantly surprised by the immediate repayment of the costs we incurred. Breakdowns happen so we're very pleased we bought from Hendy as their warranty and back-up is genuine!!!!

19 August 2024
Unprompted review
Rated 5 out of 5 stars

A genuine pleasure for a warranty claim!

As it was a car warranty claim, most people would expect a frustrating uphill battle, but my experience was nothing of the sort. The people I spoke to at Warranty Administration Services were helpful and friendly, and they moved everything along quickly. It culminated in my claim being accepted, so it was a positive in every respect.

3 July 2024
Unprompted review
Rated 5 out of 5 stars

Second time I have used them

Second time I have used them. I have found them very helpful, informative, professional and very quick in responding. I dealt with Tara on both occasions and she made the experience extremely easy. Thank you

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Quality service.

Spoke with Robert on the phone to guide me through the providers of what I needed to do to help with my situation. Followed the protocol via email and he was super quick with emails back to me and made everything much easier for me and stress free.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Awesome company

The people at Warranty Administration Services Ltd have been wonderful, they are responsive, knowledgeable, understanding and compassionate. I wouldn't hesitate in using their services again.
Many thanks to you all

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Great experience in general

Great experience in general, but especially with my representative Tara. She was very quick to reply and explained everything in a very east way. Their policies are clear and they were very quick to act. Highly recommended!

12 July 2024
Unprompted review

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