Warranty Administration Services Ltd Reviews 

270
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, friendly, and professional. The service provided is frequently described as excellent, with many people highlighting the straightforward, fast, and smooth claims process. Reviewers appreciate the exceptional customer service, noting the clear explanations and efficient communication throughout their interactions. Many customers find the warranty comprehensive and valuable, with the company effectively resolving issues and ensuring claims are approved. People consistently report a positive experience, often exceeding expectations, and feel confident recommending the service to others.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing high satisfaction and... See more

Claim

People report positive experiences with claim, noting that every stage of their claim was extremely well... See more

Warranty

Users describe positive interactions with warranty services, often highlighting the helpfulness and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am delighted with the service I have received this week from Warranty Administration Services and particularly from Matthew Friel, Claims Advisor. Every stage of my claim was extremely well explaine... See more

Rated 5 out of 5 stars

Extremely helpful and friendly. Tara was friendly, professional and extremely prompt in her response to my claim, amongst a small misunderstanding she went above and beyond to ensure I was covered... See more

Rated 5 out of 5 stars

Incredible service. Tara was understanding and brilliantly helpful with every aspect of the issue raised. It's so refreshing to know that there are people out there that still care about not only thei... See more

Rated 5 out of 5 stars

Unfortunately I had a problem with my car, but so glad it was covered by WAS ltd. The process was very straightforward and I had the pleasure of dealing with a lovely lady named Tara, who talked me th... See more


Company details

  1. Vehicles & Transportation

Written by the company

Warranty Administration Services Ltd are the experts in self-funded warranty, service plans, and consumer motoring retail products to the leading franchised motor dealers since 1984.


Contact info

4.9

Excellent

TrustScore 5 out of 5

270 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(270)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service!

The claims process was slightly complicated by me not being able to chase up the required documentation from the servicing department at the dealership.

I explained the situation to Tara at WAS and she was fantastic, she took over all the communication with Mercedes and chased them until the process was resolved.

Genuinely very impressed with the service I received.

Thank you!

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Easy, helpful process

One phone call and I was given all the information I needed to use the warranty. Safe to say, we were pretty cynical, but it really couldn't have been easier. We chose to use a third party to complete the work. From the first phone call, to the work being completed and the money being reimbursed to our account was 4 days. Amazing

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Great communication

A lovely lady named Tara dealt with my claim and immediately put me at ease having had a really stressful experience until that point trying to get my car fixed.
I found the company to be very friendly and helpful with great communication.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Having been part of the Motor Trade for…

Having been part of the Motor Trade for many a year, I have dealt with Warranty companies a lot.
Some good some bad.
I have, however never known a warranty comlany so efficient and courteous as Warranty Administration.
Thank you guys for you quick, efficient and helpful service.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Warranty use and subsequent result

I recently purchased a car and within a month we had an issue with the battery.
WAS Ltd were amazing liaising with the company i bought the car from an arranging reimbursement from something that wasn't covered but due to the amount of time that had passed in purchasing the car.
Tara Paulson was the lady I dealt with and she could not have been more amazing in handling my claim.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient! The warranty on my Peugeot 3008 was supplied by Arbury Solihull and handled by WAS. They were quick at answering emails and I found Tara a pleasure to deal with. She is a perfect balance of professionalism and friendliness in all communication.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Tara handled my claim, she done the work from start to finish. Excellent customer service. Reimbursement received thank you very much Tara you’re a star

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Never had to claim on a car warranty…didn’t know how to proceed

Never had to claim on a car warranty before.didn’t even know how to start .got in touch with WAS Ltd first point of contact was Tara explained our situation.tara immediately said don’t worry.igot this for you and will sort it all out with the dealer ,Tara was brilliant sorting everything out took all the worry off us .informed us of every step .very knowledgeable in every step our claim was confirmed Tara is very easy to talk to and very polite .a credit for this company 100%.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service.

The claim was managed by Tara, who was polite, courteous and extremenly helpful. Tara was also very customer focussed and and wanted to help. If only evenyone displayed similar values and qualities.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional - Thank you!

Tara has been exceptional from the very start. Approachable, honest, and genuine. An absolute pleasure to work with, going above and beyond to provide support. The case was resolved quickly and efficiently – thank you!

21 October 2024
Unprompted review
Rated 5 out of 5 stars

I purchased an extended warranty with…

I purchased an extended warranty with my second hand Nissan. A few months later a few things needed to be fixed, so I asked for a quote at the Nissan garage and submitted it to Warranty Administration Services. They accepted the quote, I had my car fixed, paid for the repairs, and was refunded within a few days. Excellent and very friendly service, I would highly recommend.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

A lady called Tara helped me through…

A lady called Tara helped me through the whole process, she was so kind, listened to me, was very knowledgeable and helpful. Phoned me back when she said she would. This lady went above and beyond, really wish there was more like her. Thank you Tara.

16 October 2024
Unprompted review

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