Warranty Administration Services Ltd Reviews 

270
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, friendly, and professional, often going above and beyond to ensure a smooth process. The service is frequently highlighted as excellent, with people appreciating the straightforward and stress-free claim process, as well as the quick and clear responses. Many reviewers found the warranty to be comprehensive and valuable, with claims being handled efficiently and resulting in positive outcomes. However, some customers also noted issues where a claim was initially rejected due to a misunderstanding about authorization, or a warranty claim was refused because a maintenance item was not changed by a specific date, which they were not informed about.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their efficiency, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers impressed by the speedy, clear, and... See more

Claim

Consumers find the claim process to be positive, with many reviewers highlighting the efficiency and... See more

Warranty

Reviewers mention positive feedback about warranty, with many expressing satisfaction with the service and... See more

Response time

People report positive experiences with response times, highlighting the speed and clarity of communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely helpful and friendly. Tara was friendly, professional and extremely prompt in her response to my claim, amongst a small misunderstanding she went above and beyond to ensure I was covered... See more

Rated 5 out of 5 stars

Tara at Warranty Admin Services was wonderful. She was very helpful and friendly. Nothing was ever too much trouble and I feel she always went the extra mile to ensure a super smooth process. She h... See more

Rated 5 out of 5 stars

Incredible service. Tara was understanding and brilliantly helpful with every aspect of the issue raised. It's so refreshing to know that there are people out there that still care about not only thei... See more

Rated 5 out of 5 stars

Unfortunately I had a problem with my car, but so glad it was covered by WAS ltd. The process was very straightforward and I had the pleasure of dealing with a lovely lady named Tara, who talked me th... See more


Company details

  1. Vehicles & Transportation

Written by the company

Warranty Administration Services Ltd are the experts in self-funded warranty, service plans, and consumer motoring retail products to the leading franchised motor dealers since 1984.


Contact info

4.9

Excellent

TrustScore 5 out of 5

270 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(270)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tara was so responsive and sorted…

Tara was so responsive and sorted everything out directly with the garage meaning I didn’t have to worry about much at all!
Thank you for your assistance and keep up the great work!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Tara was very helpful, will fight your battle for you and keep you updated with the process throughout.

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Very good service from the time I…

Very good service from the time I reached out. They are very responsive, professional and very helpful. They kindly understand the issue that I was facing and help me through the process. Excellent service.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

I am giving 5 stars

I am giving 5 stars, as my experience has been amazing. This is down to Matthew who dealt with my claim. He got it all sorted for me, and I’m so glad I dealt with someone who worked so hard and was dedicated to sort my claim out. Again Matthew, thank you so much.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Warranty Administration Services - Great Service

We bought our car 6 months ago and recently noticed water ingress during heavy rain.
Not knowing the cause or cost of repairs was stressful especially as we only recently purchased the car. Warranty Administration Services, and Robert who was our point of contact, were exemplary in their support, advice and timely engagement.
We received fantastic service from WAS and Robert, will definitely use again, and highly recommend them to anyone looking for a warranty provider.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

From start to finish Tara was absolutely fantastic.
At every step of the way I was put at ease with their knowledge and understanding.
Definitely a great team to deal with.
If there is an employee of the month it should definitely go to Tara.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Quick and amazing service

Quick and amazing service
This is the first time of using the warranty, from the phone call I made (I think I spoken to a lady called Tara? Sorry if this is wrong!) who was so helpful, and then Matt dealing with the emails. All members have been so polite and were so lovely to deal with! Such quick responses thank you all x

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Warranty team

Spoke to Rob on the warranty team. He went above and beyond to address the situation and achieved the outcome I was hoping for. Great efficient service, would highly recommend.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Service above and beyond

How refreshing to receive service that far exceeds expectations. Tara is such an asset to this company. Someone who does what they say they’ll do. An item that was not covered by warranty, Tara dealt with the main dealer and recovered 100% of the cost. Mind blown!

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I had to contact them on behalf of my elderly dad. Extremely helpful and very good communication in getting dad's issue resolved. Robert in particular extremely professional.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I must admit that the thought of having to claim via warranty didn’t fill me with confidence but Tara has gone above and beyond to make the process as simple and stress free as possible.

6 February 2025
Unprompted review

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