Warranty Administration Services Ltd Reviews 

269
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, friendly, and professional, often going above and beyond to ensure a smooth process. The service is frequently highlighted as excellent, with people appreciating the straightforward and stress-free claim process, as well as the quick and clear responses. Many reviewers found the warranty to be comprehensive and valuable, with claims being handled efficiently and resulting in positive outcomes. However, some customers also noted issues where a claim was initially rejected due to a misunderstanding about authorization, or a warranty claim was refused because a maintenance item was not changed by a specific date, which they were not informed about.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their efficiency, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers impressed by the speedy, clear, and... See more

Claim

Consumers find the claim process to be positive, with many reviewers highlighting the efficiency and... See more

Warranty

Reviewers mention positive feedback about warranty, with many expressing satisfaction with the service and... See more

Response time

People report positive experiences with response times, highlighting the speed and clarity of communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely helpful and friendly. Tara was friendly, professional and extremely prompt in her response to my claim, amongst a small misunderstanding she went above and beyond to ensure I was covered... See more

Rated 5 out of 5 stars

Tara at Warranty Admin Services was wonderful. She was very helpful and friendly. Nothing was ever too much trouble and I feel she always went the extra mile to ensure a super smooth process. She h... See more

Rated 5 out of 5 stars

Incredible service. Tara was understanding and brilliantly helpful with every aspect of the issue raised. It's so refreshing to know that there are people out there that still care about not only thei... See more

Rated 5 out of 5 stars

Unfortunately I had a problem with my car, but so glad it was covered by WAS ltd. The process was very straightforward and I had the pleasure of dealing with a lovely lady named Tara, who talked me th... See more


Company details

  1. Vehicles & Transportation

Written by the company

Warranty Administration Services Ltd are the experts in self-funded warranty, service plans, and consumer motoring retail products to the leading franchised motor dealers since 1984.


Contact info

4.9

Excellent

TrustScore 5 out of 5

269 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(269)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Admin are fantastic

I have been liaising with Kirsty (in the Admin team) for a few years now. She is always courteous, extremely helpful and quick to respond to my requests/queries.
An excellent team member of Warranty Admin Services!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Painless and incredibly helpful

My experience with this warranty service has been completely painless from start to finish. The person I was put in touch with, Tara, was so friendly and answered all of my questions quickly and simply. Thank you Tara for all your help!

26 August 2025
Unprompted review
Rated 5 out of 5 stars

The only car warranty I would take

This is the third claim with Warranty Admin - all of them were dealt professionally, prompt and with proper and due process. While I hear some bad stories from garages and other warranties, I would only take Warranty Admin as my next car warranty, and I would highly recommend. Particularly Tara and Robert are very pleasant, professional and understanding.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Tara made my warranty claim superbly easy and was without a doubt the nicest support agent I have ever had the pleasure of dealing with. You should have zero doubts about using this service.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Warranty Claim

Having interacted to make a claim with Warranty Administration Services, the experience was entirely positive.

They facilitated the process with the dealer and the claim was paid promptly post repair

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

The service provided by the whole team is second to none, I cant fault them at all. The admin team Vicky and Kirsty are always professional and will go above an beyond to help.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Truly exceptional service

We just experienced the best customer service ever.
Before submitting our warranty claim we read the many Trustpilot reviews in praise of Matthew & Tara. They almost seemed too good to be true, but turned out to be spot on. We emailed the claim & they got to work immediately : clear guidance & friendly advice; prompt checks of the garage estimate; confirmation to carry out repairs followed by prompt payment.
Matthew & Tara have been a breath of fresh air. If you have a warranty with this company & have a legitimate claim, rest assured that your experience will meet your standards. Truly superb.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

What a great company to deal with

What a great company to deal with. Matt especially really helped me out. Fast to respond, talked me through the process and got stuff done without any hassle. Top man and top company.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Unfortunately I did not realise I still…

Unfortunately I did not realise I still had warranty when my turbo ceased so paid for a turbo replacement myself, once finding out I had warranty I spoke with Tara, due to not going through the correct channels I was not covered but Tara was so helpful and understanding that they have managed to pay a 50% good will to support the turbo replacement due to the money coming from my savings for IVF treatment, I could not be more happier 😊

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Tara was so responsive and sorted…

Tara was so responsive and sorted everything out directly with the garage meaning I didn’t have to worry about much at all!
Thank you for your assistance and keep up the great work!

30 May 2025
Unprompted review

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