The lady on phone was very helpful, honestly I felt like been talking to an experienced person . Quick talk and all done .thank you for the service.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A service is very good and raihan explained everything very nicely
Company replied
Had a great conversation with Kam over the phone.As a first time buying a vehicle,it can be very overwhelming in terms of documents—insurance,road tax & warranty.Kam really aided me today with such ch... See more
Company replied
Cameron is a credit to the team. He was so polite, helpful and sounded very cheerful. I felt very comfortable talking with Cameron. His professional manner is outstanding. I really can't say any... See more
Company replied
Company details
Written by the company
Finding a warranty product that suits you could be what saves your car when you most need it. That’s why we offer different levels of warranty cover to suit different drivers. Take a look at our website to find out more!
Contact info
Kingsgate House, Wellington Rd North, SK4 1LW, Stockport, United Kingdom
- 0330-818-3064
- hello@warrantiesuk.com
- warrantiesuk.com
4.5
Excellent
174 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Am Very disappointed customer there…
Am Very disappointed customer there take your money but soon you need work done make excuses please don’t fall for it 😡😡😡😡😡
23 July 2024
Unprompted review
Reply from Warranties UK
Dear Leon,
Thank you for taking the time to leave us a review. We are sorry to hear about your disappointment and frustration.
Unfortunately, the parts you attempted to claim for are not covered under your policy. Additionally, we never received evidence that the car has been serviced and maintained according to the manufacturer’s guidelines.
Our goal is to be transparent and fair, and we strive to provide clear information about what is covered under our policies.
If you would like to discuss your experience further or if there is anything we can do to assist you, please feel free to contact our team. You can reach out to our customer service team at 0330 818 3064 or Hello@warrantiesuk.com.
We appreciate your feedback and hope we can find a resolution that works for you.
Best regards,
WarrantiesUK
Reply from Warranties UK
Hello, Karl! 😊 We’re absolutely delighted by your amazing 5-star review!
It’s wonderful to hear that WarrantiesUK helped you find the right warranty for your needs.
Your feedback truly motivates us to keep delivering excellent service. Thank you for your trust and for sharing your positive experience with us!
Best wishes,
WarrantiesUK
Amazing customer service from Ryan who…
Amazing customer service from Ryan who helped me take out a warranty. Very professional and informative, which I appreciated, after having not the best luck with other companies in the past.
2 July 2024
Unprompted review
Reply from Warranties UK
Hello, Ketsia! 🌟 Your 5-star review just made our day!
At WarrantiesUK, we’re dedicated to making sure you get the best warranty experience possible.
We’re so glad we could assist you and appreciate you taking the time to share your satisfaction. Thank you for choosing WarrantiesUK!
Best regards,
WarrantiesUK
Five Star Service
Huge thanks to David for taking the time to go through everything with me I found him to be really helpful and he was extremely patient whilst dealing with my query’s . I would highly recommend this company to all my family and friends it has been a super smooth process .
1 July 2024
Unprompted review
Reply from Warranties UK
Hi, Tia! 😊
We’re over the moon with your wonderful 5-star review! It’s fantastic to know that David made your experience with WarrantiesUK smooth and enjoyable.
Our mission is to make the warranty process as easy as possible and help you feel confident about your coverage. Thanks for your kind feedback, and we look forward to serving you again in the future.
Warm regards,
WarrantiesUK
### AVOID WarrantiesUK at All Costs
### AVOID WarrantiesUK at All Costs! - Terrible Customer Support and Useless Warranty
I wish I could give WarrantiesUK zero stars. This company is an absolute nightmare to deal with. Initially, they come across as very nice and professional, making all sorts of promises until you sign the contract. But once you're locked in, their true colors show.
**Horrible Customer Support:**
- **Nonexistent Phone Support:** They never answer their own phone. Another company answers and repeatedly tells you that someone will call you back in 3-4 working days. Spoiler alert: They never do.
- **Continuous Delays:** This cycle of unreturned calls goes on indefinitely, making it impossible to get any real support.
**Warranty Claims Denied:**
- **Pre-existing Issues Excuse:** They refuse to process any claims, citing "pre-existing issues that couldn’t be repaired in the past." This seems to be their go-to excuse to deny every claim.
- **Useless Warranty:** The warranty is essentially worthless because they find any reason to avoid paying out.
For your own sake, stay away from WarrantiesUK. They are a joke of a company and the worst I've ever dealt with. Save yourself the frustration and choose a more reputable company.
29 June 2024
Unprompted review
Reply from Warranties UK
Hi Isac,
Thank you for sharing your experience with us. We're sorry to hear about your frustration.
Regarding your claim, it’s important to clarify that our policy specifies that claims made within the first 30 days are treated as inherent faults unless the customer can provide evidence to the contrary.
Although we advised you to obtain a vehicle check report to support your claim, we never received this evidence, which led us to treat the issue as pre-existing.
I’m also sorry to hear about your difficulties with our customer support. We aim to provide prompt and effective assistance, and it’s concerning to learn about your experience with delayed responses. We’re actively working to address these issues and improve our communication processes.
If you have any further questions or if there’s anything else we can do to resolve this situation, please don’t hesitate to contact us directly at 0330 818 3064 or Hello@warrantiesuk.com.
Best regards,
WarrantiesUK
Avoid
Avoid, Avoid, Avoid!!
They are so nice when they selling you warranty product ,but when you actually want claim, you feel like watching Wolf of Wall Street!!!
No response on claim 4 months, came time when the product needed to be extended to another year, so I asked on that phone call why you haven’t responded on claim? Mistr BRADLY said to me let me look into, sorry this is not claimable (answer after 4 months!!) but do you want to extend it?! (No words)
Hope this is help some people to avoid them!!!!!
24 May 2024
Unprompted review
Reply from Warranties UK
Hi Michal,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience.
Regarding your claim, it appears that the mileage on your vehicle exceeded the limit outlined in your warranty terms, which unfortunately invalidates the warranty coverage for that particular issue.
We understand this is disappointing, and we apologise for any confusion or delays in communication you experienced.
If you have any further questions or need additional assistance, please feel free to contact us directly. You can reach out to our customer service team at 0330 818 3064 or Hello@warrantiesuk.com.
Best regards,
WarrantiesUK
I would like to thank Ryan so much for…
I would like to thank Ryan so much for all the help and support given to me through the process I was stressed at first but he has gone above and beyond to make me feel comfortable.
Can't thank him enough.
25 June 2024
Unprompted review
Reply from Warranties UK
Hey, Michelle! 🌟 We’re ecstatic about your 5-star review!
Helping you find the ideal warranty is exactly what we aim for at WarrantiesUK - we are so glad to hear that Ryan was able to make that possible for you!
Your positive feedback means a lot to us. Thank you for taking the time to share your experience, and we look forward to helping you again!
Best regards,
WarrantiesUK
Bradley was amazing and a massive help
Bradley was amazing and a massive help, very happy and chatty made me feel more at ease sorting my stuff out and I thank him for that
22 May 2024
Unprompted review
Reply from Warranties UK
Hello, Shannon! 😊
Your 5-star review truly brightened our day! We’re thrilled that Bradley could help you secure the perfect warranty - he will be delighted to hear your kind words!
It’s reviews like yours that inspire us to keep up the great work. Thank you for choosing us and for your generous feedback!
All the best,
WarrantiesUK
Lisa was a amazing lady to talk too…
Lisa was a amazing lady to talk too easy going but very professional .very calm and easy to talk to
21 May 2024
Unprompted review
Reply from Warranties UK
Hi, Tony! 👋
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Lisa was able to deliver such a positive experience.
Our aim is to make securing the best warranty for your needs as straightforward and efficient as possible. It’s wonderful to know we succeeded in doing that for you.
We appreciate your kind words and look forward to assisting you again in the future.
Warm regards,
WarrantiesUK
Couldn't find a better car and peice
Couldn't find a better car and price myself as I tried and did not find anything better.
17 May 2024
Unprompted review
Reply from Warranties UK
Hi there, Vee! 😊
Thank you for your 4-star review! We're delighted to hear you had a great experience using WarrantiesUK.
Your feedback is valuable to us, and we’re always looking for ways to improve. If there’s anything we can do to earn that extra star, please let us know! 🌟
Best regards,
WarrantiesUK
Had a 5 star service from warrantiesuk…
Had a 5 star service from warrantiesuk especially Lisa who dealt with me. Couldn’t recommend enough. She was knowledgable, really friendly and got me a great deal too. Would highly recommend you use them.
15 May 2024
Unprompted review
Reply from Warranties UK
Hello, Victoria! 😊 We’re absolutely delighted by your glowing 5-star review!
It’s amazing to hear that WarrantiesUK helped you find the right warranty for your needs.
Your feedback truly motivates us to keep delivering excellent service. Thank you for sharing your positive experience with Lisa - she will be over the moon to read your lovely words!
Best wishes,
WarrantiesUK
I would like to thank Lisa for thankyou Lisa her…
I would like to thank Lisa for her professional service. Would highly recommend
8 May 2024
Unprompted review
Reply from Warranties UK
Hello, Kai! 🌟 Your 5-star review just made our day!
At WarrantiesUK, we’re dedicated to making sure you get the best warranty experience possible.
We’re so glad that Lisa could assist you - she will be delighted to hear of your satisfaction!
Best regards,
WarrantiesUK
After speaking with Bradley who…
After speaking with Bradley who explained all the necessary details of the warranty he has provided me with I am very happy, everything was a first class service with him, I would absolutely recommend him for future use.
Joanne
14 May 2024
Unprompted review
Reply from Warranties UK
Hi! 😊 We’re buzzing with your wonderful 5-star review!
It’s fantastic to know that your experience with WarrantiesUK was both smooth and enjoyable.
We are so happy to hear that Bradley made the warranty process as easy as possible. He will be overjoyed to receive your kind words!
Warm regards,
WarrantiesUK
Thanks Lisa at warranties you where so…
Thanks Lisa at warranties you where so helpful and efficient would definitely recommend Brilliant cover thanks
2 May 2024
Unprompted review
Reply from Warranties UK
Hello, Mollie! 😊 We’re absolutely delighted by your amazing 5-star review!
It’s wonderful to hear that Lisa was able to help you find the right warranty for your needs. Your feedback truly motivates us to keep delivering excellent service.
Thank you for your trust and for sharing your positive experience with us!
Best wishes,
WarrantiesUK
I would highly recommend Lisa from…
I would highly recommend Lisa from warranties uk.
She is genuine, professional and the cover is fantastic!
8 May 2024
Unprompted review
Reply from Warranties UK
Hello, Sophie! 🌟 Your 5-star review just made our day!
At WarrantiesUK, we’re dedicated to making sure you get the best warranty experience possible. We’re so glad that Lisa could assist you - she will be delighted to read your glowing review!
Best regards,
WarrantiesUK
Disappointing Customer Service Experience
I recently had the misfortune of dealing with warrantiesUK's customer service, and it was an utterly frustrating and disappointing experience. From start to finish, it was a journey filled with incompetence, indifference, and a total lack of concern for customer satisfaction.
Firstly, trying to reach a representative was like attempting to navigate a maze blindfolded. The automated phone system was convoluted and seemed designed to prevent customers from actually speaking to a real person. After spending what felt like an eternity pressing various buttons, I finally managed to connect with someone, only to be met with apathy and disinterest.
Once I finally reached a customer service agent, the experience didn't improve. It was abundantly clear that the representative lacked proper training and knowledge about the company's products or services. They stumbled through responses, providing conflicting information and ultimately leaving me more confused than when I started.
Moreover, the attitude displayed by the customer service agent was appalling. Instead of actively listening to my concerns and attempting to resolve them, they seemed more interested in rushing through the conversation and ending the call as quickly as possible. There was a complete disregard for my frustration and dissatisfaction.
To make matters worse, even after multiple attempts to escalate the issue to a supervisor or manager, I was met with resistance and told that there was nothing more they could do. It was as if my concerns didn't matter at all to warrantiesuk.
Overall, my experience with warrantiesUK's customer service was nothing short of a nightmare. Their lack of professionalism, incompetence, and indifference towards customer satisfaction have left me deeply disillusioned. I would strongly advise others to think twice before engaging with this company, as their abysmal customer service will only lead to frustration and disappointment.
30 April 2024
Unprompted review
Reply from Warranties UK
Hi Jonny,
I’m truly sorry to hear about your frustrating experience. However, I believe there may be some confusion as your review seems to describe a situation involving another company, not WarrantiesUK.
We take customer service very seriously and strive to provide prompt and helpful support to all our customers.
If you have experienced any issues specifically with WarrantiesUK, we would like to address them promptly. You can our customer care team at 0330 818 3064 or Hello@warrantiesuk.com.
Best regards,
WarrantiesUK
Customer service
Excellent customer service from start to finish. Always helpful, professional and understanding
22 April 2024
Unprompted review
Reply from Warranties UK
Hi! 😊 We’re buzzing with your wonderful 5-star review! It’s fantastic to know that WarrantiesUK delivered excellent customer service from start to finish.
Our mission is to make the warranty process as easy as possible and help you feel confident about your coverage. Thanks for your kind feedback, and we look forward to serving you again in the future.
Warm regards,
WarrantiesUK
Amazing
Had an amazing experience with the team!
Couldn’t of done enough to help me get what I needed
9 April 2024
Unprompted review
Reply from Warranties UK
Hello, Megan! 😊 Your 5-star review has left us beaming!
We’re thrilled that WarrantiesUK could help you secure the perfect warranty.
It’s reviews like yours that inspire us to keep up the great work. Thank you for choosing us and for your generous feedback!
All the best,
WarrantiesUK
Such a refreshing experience
Such a refreshing experience! Everything was so clearly explained and they were really really friendly
22 March 2024
Unprompted review
Reply from Warranties UK
Hey, Connor! 🌟 We’re ecstatic about your 5-star review! Helping you find the ideal warranty is exactly what we aim for at WarrantiesUK.
Thank you for taking the time to share your experience!
Best regards,
WarrantiesUK
Amazing service
Amazing service!
Quick and easy process!
I got my car and was worried about a breakdown!
Now I am all sorted!
Thank you Car warranties…
3 April 2024
Unprompted review
Reply from Warranties UK
Hi, Asad! 👋 Thank you so much for your phenomenal 5-star review! We’re so happy to hear that your experience with WarrantiesUK was so positive.
It's amazing to hear that we made the process simple throughout! We appreciate your kind words and look forward to assisting you again in the future.
Warm regards,
WarrantiesUK
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