Excellent customer service From booking through to delivering the service - weeding our back garden. All the folks engaged were very professional, The gardeners cleared and cleaned up after a ver... See more
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The operative was very informative. He explained everything he was going to do. He was polite and funny. He gave suggestions. When finished, he said what he did. The only suggestion I could make is to... See more
Excellent service provided by Waltham Forest Service Store to clear waste from my back garden. They were reliable and professional, everything I hoped for. I won't hesitate to contact them again f... See more
The pest contractor turned up on time and explained exactly what he would do to remove our wasp problem. He explained that we should remain inside for at least 2 hours to allow the wasps to di... See more
Company details
Written by the company
We’re the friendly, reliable and local one-stop shop for all of your property and garden maintenance needs in Waltham Forest and surrounding areas. Our experienced team provide trustworthy, expert and value for money services to residents and businesses, to get your job done. Services we can provide to local residents & business include: Bin Washing Caretaking Flood Prevention Gardening Services Green Home Grants Ground Maintenance Property & Garden Clearances Large Item Collection Japanese Knot Weed Pest Control Repairs & Maintenance White Goods Collection
Contact info
Forest Road, E17 4JF, Walthamstow, United Kingdom
- 0208 496 5525
- servicestore@walthamforest.gov.uk
- walthamforestservicestore.co.uk
You should know
4.6
Excellent
909 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
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I used the pest control service
I used the pest control service. The man (Paul) who came arrived on time, having called me the night before to remind me to be prepared - which I thought was a good idea. He was clear about what he was doing, thorough in his work, and very friendly. A great professional.
20 January 2026
Unprompted review
Reply from Waltham Forest Servicestore
Hello Will Morrison, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Excellent came on time very helpful
6 January 2026
Unprompted review
Reply from Waltham Forest Servicestore
Hello Jennifer Brown, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
The team were punctual which is always…
The team were punctual which is always a great start. The standard of work carried out by Orji Iro was exemplary. Both members were patience and endeavoured to ensure that their work met with our expectations and approval.
15 December 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hello Gareth Mcinnis, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
What a great service for the council to…
What a great service for the council to offer - easy to book, reasonable prices and reassuring that it is through the council. On the day the chap turned up right at the beginning of my slot, which was brilliant, and he was very polite and helpful. Would definitely use again.
10 December 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hello RDW, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Reply from Waltham Forest Servicestore
Hello RS, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Garden Services
Gardeners were professional, on time and very hard working. Proper gardeners who understand the local soil and plants and gave excellent advice.
27 November 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hello, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Paul from Pest Control
Paul from Pest Control was very thorough, helpful and pro-active. A pleasure to meet too. Thanks.
24 November 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hello Simon, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
WHLG - Solar Panels
I recently applied for WHLG grant. Ali Shikheey contacted me and navigated me through the process. A survey took place with recommendations of solar panels. IZ Energy were in touch very soon afterwards and explained the process as well as carrying it out professionally and to a high standard. Everything went very smoothly and quickly. My thanks to Ali Shikheey of LBWF who was on hand throughout the whole process and steered it to completion.
25 September 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Joclyn, Thank you for sharing your kind words and positive experience about the team. We’re delighted to hear that you’re happy with your solar panel installation.
Your appreciation for Ali Shikheey has been noted and will be shared with him. We truly value your feedback and look forward to continuing to provide excellent service. Best Wishes!
Thank you so much to staff Matt and…
Thank you so much to staff Matt and Steve for my recent successful rat treatment. Best thing about the service was the staff - they were so friendly, reassuring and knowledgeable.
6 November 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hello Rachel, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Reply from Waltham Forest Servicestore
Hello Danny Debideen, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Such helpful service from lovely…
Such helpful service from lovely experts who were a real pleasure to work with.
4 November 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hello Monksa, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
fantastic job
We recently had solar panels fitted and are very pleased with the result.
The team at IZ energy were excellent , very professional and considerate and carried out the work to a high standard.
Thanks also to Ali Shikheey who helped us through the process.
13 October 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi lawrencereich, Thank you for sharing your kind words and positive experience about the team. We’re delighted to hear that you’re happy with your solar panel installation.
Your appreciation for Ali Shikheey has been noted and will be shared with him. We truly value your feedback and look forward to continuing to provide excellent service. Best Wishes!
Did what they said they would do
30 October 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hello Shafic, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Outstanding service.
Under the WHLG scheme, we had our solar panels
installed.
And we are extremely happy with the service we received from the Retrofit Project Resident Services.
I would also like to thank Ali Shikheey and Mustafa for their dedication and support throughout the project.
Overall, we are very satisfied with the outstanding service provided by this professional and well-coordinated team.
27 October 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Deepa, Thank you for sharing your kind words and positive experience with the Retrofit Project Resident Services team. We’re delighted to hear that you’re happy with your solar panel installation under the WHLG scheme.
Your appreciation for Ali Shikheey and Mustafa has been noted and will be shared with them. We truly value your feedback and look forward to continuing to provide excellent service. Best Wishes!
A really professional and efficient…
A really professional and efficient service. The office support is excellent. The phone is answered promptly and very helpful in rearranging appointments, even when we were late back and missed one. Paul who attended our property absolutely inspired confidence and knows his stuff. Highly recommended. Sophie
28 October 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hello Alastair McClean, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Solar panels (WHLG)
As part of the WHLG I have a energy rating survey and solar panels installed at my property.
The team were very friendly, easy to communicate with and accessible and the works done were to a great standard.
Only reason I haven't given 5 stars is that the scaffolding took a while to come down (~1 week after completion of works), although this was partially due to bad weather.
Thank you!
28 October 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Hester,
Thank you for your feedback!
We’re glad to hear you were happy with the team and the quality of work. We appreciate your patience regarding the scaffolding delay and will continue working to improve our service.
Thanks again for your support!
1) Water butt leaking within 8 months. Not a good experience
Water butt installed less than a year ago, on 28th November '24. Several problems.
1)The appointment making process had been OK, & we were scheduled an actual time, 12 noon, but I then got a reminder email on the day, at 10 am, saying they'd be arriving anytime between 9 am & 4pm! An hour of that had already passed! Panic mode ensued as we weren't going to be there until the appointment! My brother got there first & in time for the installation, & he had to create a temporary level area for the butt, near the only viable downpipe, or the contractor would have refused to let us have the butt. It would have been nice to have had some tips in advance for ideal placement.
2) The pipe waa connected successfully and the water can drain into the ground via the nearby grate BUT the 2 taps don't operate in the same way, so it's annoying & confusing as to which is open & which is closed, unless there's already enough water to drain. It's possible to leave the wrong one open when you don't want it to be. We've done this a couple of times. The general rule is that if the tap handles follow the pipe it's open but if they're at 90° to the pipe, it's shut. This should be in the manufacturing process.
3) The newer problem is that it's leaking from around the lower tap. We know that's closed, or we'd get a more water out. It's as though the tap hole is too big for the tap, or the correct seal isn't present, or it's rotted already. It started on the summer but now the rain has increased, it's dripping all over our concrete, + the other day in October I noticed it getting worse. We tried to see if we can wiggle the tap into a better position but we can't get at the seal as it must be inside, & the trickle immediately got larger - not a good sign - if a seal isn't fitting properly, you can usually get it to adhere by holding it in, but that's not possible here, so we're wondering if it's come off or is rotten already.
If something doesn't even last a year why should we bother again? I suspect poor quality manufacturing. Probably a job lot bought in at low cost & quality was sacrificed. We could buy our own replacement but this was supposed to have been a grant to help the environment.
We now have to wait until the rain ceases a bit so we can manoeuvre it upside to empty it & investigate. It's huge so it's going to be a tricky task.
Wish we'd never bothered, frankly.
13 October 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hi Rosamund T, Thank you for sharing your concerns, and we're sorry to hear about the issues you've experienced with the water butt installation. To help resolve this, please email Servicestore@walthamforest.gov.uk with your contact details and a summary of the problem. We’ll arrange for an operative to visit your property and investigate the issue at no charge, as a gesture of goodwill. We appreciate your patience and hope to get this sorted for you soon. Thank you.
Excellent
The engineer was prompt, helpful and cheerful. Excellent service.
23 October 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hello Angela Brown, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Well done and thank you
22 October 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hello Bashir Mohamud, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
Quality customer service and friendly…
Quality customer service and friendly communication.
21 October 2025
Unprompted review
Reply from Waltham Forest Servicestore
Hello Mathew Okai Okelo, Thank you for leaving a 5-star review! We're so pleased to hear that our operative was helpful and carried out work as you required. We are happy you are pleased with Waltham Forest Servicestore and are thrilled that you were left happy with our service. Best Wishes.
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